Business ProfileforPremiere Holdings, LLC

Premiere Holding is the property management in charge of my building. Last week a sewage backup situation occurred in the shower and the toilet. I filed a request for service and checked their website and saw it was received at 10:27 am. I stated this was an emergency as the sewage water was rising in the shower with potential of overflowing into the rest of the unit. I heard nothing back the rest of the day. i even tried their afterhours hotline and there were two messages left on that line. The next morning, I again sent another request via their website and still heard nothing Friday morning. It wasn't until multiple, multiple calls were made to the Premiere Holdings contact number to finally speak to someone. The representative on the phone said he will try to get someone "out there by the end of the day, but right now we do not have anyone available." I even had to speak with an agent, saying i was interested in an apartment and then i received a call right away and i stated i wasn't interested in a rental but that i already reside in one and that i need serious maintenance help with an unsanitary condition in my place. She texted a maintenance manager and around noon time, someone showed up to the unit. The stench was already horrible and then the maintenance guy calls me and says he doesn't have the key to enter and had to break the lock. They broke the lock and proceeded to fix the problem. I was displaced for over 5 days before the issue was resolved. Their answer for me was they gave me the code to a lock box of a random unit in the next building over if i needed to use the restroom. The most unprofessional thing I've ever heard. I was told the issue was fixed and the place was cleaned. But they left the most disgusting mess in the unit. There was f**** all over the shower floor and around the toilet. It even was on the wall and the ceiling. I had to hire a professional cleaning service to disinfect my place. I will absolutely be sending them the bill.