ComplaintsforPremiere Holdings, LLC

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Premiere Holding is the property management in charge of my building. Last week a sewage backup situation occurred in the shower and the toilet. I filed a request for service and checked their website and saw it was received at 10:27 am. I stated this was an emergency as the sewage water was rising in the shower with potential of overflowing into the rest of the unit. I heard nothing back the rest of the day. i even tried their afterhours hotline and there were two messages left on that line. The next morning, I again sent another request via their website and still heard nothing Friday morning. It wasn't until multiple, multiple calls were made to the Premiere Holdings contact number to finally speak to someone. The representative on the phone said he will try to get someone "out there by the end of the day, but right now we do not have anyone available." I even had to speak with an agent, saying i was interested in an apartment and then i received a call right away and i stated i wasn't interested in a rental but that i already reside in one and that i need serious maintenance help with an unsanitary condition in my place. She texted a maintenance manager and around noon time, someone showed up to the unit. The stench was already horrible and then the maintenance guy calls me and says he doesn't have the key to enter and had to break the lock. They broke the lock and proceeded to fix the problem. I was displaced for over 5 days before the issue was resolved. Their answer for me was they gave me the code to a lock box of a random unit in the next building over if i needed to use the restroom. The most unprofessional thing I've ever heard. I was told the issue was fixed and the place was cleaned. But they left the most disgusting mess in the unit. There was f**** all over the shower floor and around the toilet. It even was on the wall and the ceiling. I had to hire a professional cleaning service to disinfect my place. I will absolutely be sending them the bill.

  Business response

  09/12/2023

  Everything was completed within 3 days. The main pipe needed repairs; dirt was coming out not f**** The type of work that was required to be done was weeks' worth of work, thankfully we have professionals in our team, and it only took a few days to be completed. When we receive orders, please understand that the system receives many urgency orders, so we recommend contacting our office directly after putting in the order. We don't always have a time frame right away, but once work order is in, we direct the orders to the maintenance director, he then try to see how quickly we can send someone. Orders are scheduled in advance for the week, at times we have multiple emergency orders, and we try our very best to take care of everyone accordingly. When we send someone out to the property, there was no keys, after speaking to the tenant, she was okay with us breaking in and anew key was issue same day. We ask tenant to send us copy of cleaning invoice and we will submit to owner to see based on amount how much we can credit her rent. 

• Initial Complaint

  08/09/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I lived here for more than 10 years and the company never remodeled my apartment. I was in charge of painting and maintaining it and on top of that my apartment was flooded and became uninhabitable and the company that rented it, premiere holdings LLC canceled my lease and they didn't return my deposit claiming that the paint was destroyed. I wonder how a painting is not going to be ruined If the house was infused with water, 2 feet of water are scammers. they had the electricity room with a faucet and the water went up more than 2 feet and the current could not be cut off because the water had raised the level of the current.

  Business response

  08/17/2023

  When the flood took place in the Edgewood area back in April, we offer all of our tenants relocation to a newly remodel apt for the same rate they were paying at the time. Most of our tenants accepted the offer. For those that did not want to relocate, we offer full refund of their deposit and last month rent as it applied to each unit. For those you refuse and stayed like **************, we did repairs as needed and replace appliances. He moved out eventually and he was charge for past due rent, general & appliance clean up. 

• Initial Complaint

  03/10/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Leasing office decided to charge ALL pet owners $50 for supposed f**** on the grounds and threatened LEASE TERMINATION if not paid.My pet agreement attached says NOTHING about paying for OTHER people's violations.I clean up after my dog religiously.The grounds here are completely unkempt and this is wrong to charge all pet owners. The grounds have the following:-Broken glass - SAFETY HAZARD -Elevator with expired certificate since 8/2022- SAFETY HAZARD -Flooded laundry rooms - SAFETY HAZARD -Broken railing at edge of dock - SAFETY HAZARD -Trash -Overflowed dumpsters -Dirty pool

  Business response

  03/13/2023

  To Whom It May Concern,

  We sent out notices via email and text messages and even have them posted on property with reminder of pet policies and guidelines. Per "Pet Agreement' the fines for not keeping up with pet policy is $150 monthly charge. We sent notice that it would only be a $50 charge. The broken glass in the parking lot happened weeks ago and that was cleaned up the same ************* certificate has renewed, proof attach. Dumpster is clear of any overflowing garbage; Pool gets service every Monday.  

  Customer response

  03/13/2023

   
  Complaint: 19581880
  
  I am rejecting this response because: The pet agreement does not state that if another tenant on the property fails to keep up with the pet policy, that ALL pet owners will be charged.

  I am rejecting this response because I personally never failed to clean up after my pet. There is no physical proof of me failing to clean up after my pet, because it never happened.

  There is no reason for me to be fined.

  Sincerely,
  
  *********************

  Business response

  03/29/2023

  We keep up with the property upkeep, we have a cleaning person on site that cleans the property at least 3-4 times a week. per pet agreement the fine is $150 a month, we only charge $50. 

• Initial Complaint

  11/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was a tenant at one of the properties that this *************************** now owns. When I moved in it was owned and managed by another company. Upon moving in we were required to pay first/last/security deposit. When Premiere Holdings bought the establishment, (Spring of 2021) they did not issue new leases but honored the ones already in place. When my lease expired on 12/31/21, we were never issued new leases even though all the tenants were requesting new leases. We also were required to pay through apps and request maintenance. There has never been any paperwork issued (lease) or copy of any lease agreement in our portals. I never executed a lease with Premiere Holdings, LLC When I moved in 2022, I called the main number (the only number) and spoke with an employee that handles rent issues. I was told that the last month's rent was prorated and that it would be deducted from the "last" month's rent already in escrow. I would receive a direct deposit for the remainder. My security deposit would come as a check because it comes from another account and after inspection, I would receive the money by certified mail. When I moved I saw the prorated amount and inadvertently paid it ($315.00) by mistake, and when I called was told they would return my full balance since I paid the prorated. 2 months later, I am now being told my last month's rent was "use it or lose it" and not only does Premiere Holding have my entire last month's rent, but they also have an additional $315.00 overpayment. They are ignoring emails, phone calls and requests to correct this error. In the least, return my $315.00 overpayment. They give you every excuse that the Property Manager is "on vacation", "visiting properties" or "will return your emails shortly" however 2 months later I am still getting excuses and no money. I called an specifically asked what to do when I was moving and never once was I told "use it or lose it". Why prorate if you don't intend on refund?

  Business response

  12/06/2022

  Everything has been resolved with the tenant  

• Initial Complaint

  05/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company took my security deposit from the rental apartment that I was living in for the last five years! They charge me $375.00 dollars for mini blinds that been there from the day i moved in $300 dollars for cleaning a $150.00 for holes in the wall that I had 3 pictures hanging from that they never came to look at I have my video of the day I moved out. They gave me 45day to move out and turn around and charge late fee even though they took rent from my deposit

  Business response

  05/17/2022

  Hello,

  We also have video and evidence of the condition of the unit. 

  According to the seller when we bought the property and the estopple letter there was no prior agreement or detail of the condition. He agreed that the units were all rented with working blinds and no repairs were needed. 

  The tenant failed to provide any documentation a move in check list or communication with the old landlord. 

  Blinds had to be replaced, walls needed to be repaired. The unit was very dirty and need a deep clean. We do not leave units in that condition nor rent them in that condition. The charges were fair to what was found. 

  Customer response

  05/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shanmakay Small

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