ComplaintsforFL Cash Home Buyers, LLC

• Initial Complaint

  07/05/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I contracted with Florida Cash Home Buyers to sell my mothers (probated) home and have been given the run around on getting the funding/closing for the home after my daughters and I signed all the paperwork for settlement and disbursement date of 6/21/23. They have strung us along with excuse after excuse as to why they are not funding yet want the keys to the property to pass to the buyers they found. I have texts and other emails that I can screenshot and forward to you. They insist that they are trying to reach the title company or the lender everyday, all day, yet there is no resolution, nor will anyone ************* to come to some resolution. I want the closing/funding to happen asap as now the property's mortgage is past due as this was to happen as of 6/21st.

  

  Business response

  07/07/2023

  Dear ******,

  I truly apologize for your bad experience. I understand your frustration. Believe me, we are frustrated too. We tried to get this deal closed earlier than we originally agreed with you to make everyone happy. The buyer's agent and lender assured us that they would be ready to close on June 21st. But as you know, this did not happen. It seems like we're at the last stages of closing this file finally. Either way, we are ready to close on it ourselves incase this buyer does not close by the contract date of July 25th (which is very unlikely). We wanted to just close on it ourselves instead of this buyer, but because you are under contract with him until July 25th, it is not possible for us to close on it since the buyer is technically not in breach of the contract yet. 

  Believe me, we are doing our best to get this closed ASAP. I hope you'll receive the good news that this file closed today or Monday at latest.

  Feel free to reach out to me if you have any questions or concerns:

  *********************, owner. 

  ************ / *******************************

   

  Customer response

  07/10/2023

   
  Complaint: 20277747
  From: ********************* <*****************>
  Date: Mon, Jul 10, 2023 at 11:44 AM
  Subject: Re: Request for funding on ************************* **************** 33311
  To: ********************* <***********************************>, LAW ***************************** OFFICES <**********************************************;
  Cc: *************************** <*****************************************>, <***********************************>, WSVN ********************************************* ********************* L *********************************************************************************************** ****** ********************emoji="??" class="an1" alt="??" *************** src="*********************************************************"> <********************************>, District *************************** <*************************>, Help Me ******************** <********************>, ************************ *********************************************************** *************************** <***********************************>, ******** Cash Buyers <******************************>, ************************** <************************>, ********************************************************* Omer **************************************** <**********************************>, <***************************************************>, <***************************>, <**********************************

  
  Good Morning,
  As of 11:30 today, any update on this please?
  
  
  Sincerely,
  
  *************************

  

  Business response

  07/10/2023

  The title company confirmed the deal was closed and everyone is funded. Please let me know if there are any other concerns. 

  Thank you

  *********************

  Customer response

  07/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I went under contract on 3/28/22, I texted ********* on 4/6/22 advising them I didn't want to continue with the contract, but I didn't receive a response. On 4/7/22 I got a text stating they filed a lawsuit I called ********* and got no response I texted him stating that id just goes thru with the ORIGINAL contract to avoid the lawsuit ********* finally called me on 4/7 around 4:40 he advised they wouldn't go thru with the lawsuit as long as I followed thru with the contract. ********* scheduled an inspection on 4/11/22 without advising me of the time, so I wasn't home at the time and had to call the inspector back ************ came back later that day. ****** texted on 4/15 to schedule showings of my property on EASTER weekend I advised them I could do ***************** she said she schedule around 3-5 parties to come Saturday, but no one showed up I texted ****** and advised her of such. After radio silence for 4 days from *********, he texted me stating the lawsuit was on hold and that there was a recorded lien on my home which he was fully aware of at the time of signing the contract on 3/28. end of the inspection date was 4/18/22 I had to contact the law office to get a copy of the wire transfer and escrow receipt because FCHB didn't send me anything. on 4/19/22 I spoke to ********* where I asked if they were still going thru with the contract which he confirmed YES. My last contact with FCHB and ********* was 4/21/22 when I asked about wire transfer info since then I haven't heard anything I've texted and called SEVERAL TIMES. The original contract states closing is 30 days from the signing date which would have been 4/27/22. I contacted FCHB Lawyers on 4/29/22 ****** Advised me that FCHB was supposed to send me an amended contract with an extended closing date they never did. THEY BREACHED THE CONTRACT. I emailed fchb a termination agreement and again HAVENT got a response back I just want them to drop the lawsuit and sign the agreement and MOVE ON!

  

  Business response

  05/08/2022

  Dear Samantha, 

  Unfortunately since you wanted to cancel the contract, the title company had to order a new lien search and this delays the whole closing process. The original closing date of 30 days does not apply anymore since you have breached the contract several times by not cooperating with granting access according to the contract, and stating you don't want to close several times. Our attorney is trying to contact you to sign a settlement agreement. Please respond back to him. 

  Thank you

  Customer response

  05/10/2022

   
  Complaint: 17172916
  
  I am rejecting this response because:

  1. Ive contacted the Title search company; ***************** company only requested a lien search ONCE and they gave the title company the results WAAAAY before the end of the inspection period and your title/escrow company even stated they had the search completed and if I wanted to use them for a future sell of my home they had everything already ..  
  
  2.BOTH YOUR LAWYER AND ********* STATED THE ORIGINAL CONTRACT WAS ACTIVE never once did either mention anything about having to extend a closing date nor sign a new contract which ********* had plenty of opportunity to state something on the 19th conversation of me specifically asking him if we were still closing
  
  3. After the 4/7 conversation with YOUR LAWYER and your representative Ive NEVER refused entry to my property

  4. Nothing in the contracts stats I cant express me not wanting to continue with a contract, never did I say Im not going thru with the contract after the 4/7/22 conversations
  
  5. Its been RADIO SILENCE FROM YOU AND ************ SINCE 4/21 !! no one has been trying to contact me 

  
  Sincerely,
  
  *********************************

  

  Business response

  05/12/2022

  Dear ********* our attorney has been in communication with you for the past month. He is putting together a settlement offer and will send it to you today or tomorrow. Below is the email correspondence between you two. 

   

  From: ********************************
  Sent: Tuesday, May 10, 2022 12:53 PM
  To: SammyRay Beecher <*********************>
  Cc: ************************************* <***********************************>
  Subject: RE: Termination of agreement
  
  Your refusal to close on the contract which forced my client to file the lawsuit delayed everything on my clients end and in the closing process. We now have to run updated title searches, updated lien searches, obtain loan payoffs (if applicable) and prepare closing documents. Its not fair to notify my client that youre breaching the contract and only after the lawsuit is field, you then change your mind and decide to close on the initial agreed upon terms.
  
  Sincerely,
  
  ********************************
  Attorney
  
  1111 *************************************************************************************** 33154
  ************** | Fax ************** | ********** | *****************************
  NOTICE: This e-mail message, and any attachment(s) to this e-mail message, contains confidential, proprietary, attorney work-product or attorney-client privileged information that *** be Legally Privileged. The information contained in this e-mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient(s)/addressee(s), you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient, you must not read, review, use, copy, reproduce, retain, store, retransmit, convert to hard copy, or disseminate this e-mail or any attachments to it. This e-mail is covered by the ********** Communications Privacy Act, 18 U.S.C. Sections 2510-2521 and is Legally Privileged. If you have received this e-mail in error, please notify us immediately by return e-mail and by telephone at the phone number of the sender listed on the email and obtain instructions as to the disposal of the transmitted material. In no event shall this material be read by anyone other than the named addressee(s), except with the express consent of the sender or the named addressee(s). Thank you. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments *** not have been produced by ************************
  
  From: SammyRay Beecher <*********************>
  Sent: Tuesday, May 10, 2022 12:50 PM
  To: ******************************** <*************************************>
  Cc: ************************************* <***********************************>
  Subject: Re: Termination of agreement
  
  Im sorry Im a little confused we already agreed to move forward with contract on 4/7 per your email and Alejandros text Ive done everything I was suppose to do and than your client breached that contract by not closing on 4/27. So your wanting to have me sign another contract excusing their breach in contract? 
  
  ******************** 
  
  Sent from my iPhone
  
  On May 10, 2022, at 12:43 PM, ******************************** <*************************************> wrote:
  
  Settlement communications only:
  
  *********
  
  I will be sending you a settlement agreement to review and sign. The terms will say that both sides have agreed to move forward with the closing and once closing is completed, the lawsuit that was filed against you will be dismissed.
  
  Sincerely,
  
  ********************************
  Attorney
  
  1111 *************************************************************************************** 33154
  ************** | Fax ************** | ********** | *****************************
  NOTICE: This e-mail message, and any attachment(s) to this e-mail message, contains confidential, proprietary, attorney work-product or attorney-client privileged information that *** be Legally Privileged. The information contained in this e-mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient(s)/addressee(s), you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient, you must not read, review, use, copy, reproduce, retain, store, retransmit, convert to hard copy, or disseminate this e-mail or any attachments to it. This e-mail is covered by the ********** Communications Privacy Act, 18 U.S.C. Sections 2510-2521 and is Legally Privileged. If you have received this e-mail in error, please notify us immediately by return e-mail and by telephone at the phone number of the sender listed on the email and obtain instructions as to the disposal of the transmitted material. In no event shall this material be read by anyone other than the named addressee(s), except with the express consent of the sender or the named addressee(s). Thank you. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments *** not have been produced by ************************
  
  From: ********************************
  Sent: Monday, May 9, 2022 12:56 PM
  To: SammyRay Beecher <*********************>
  Cc: ************************************* <***********************************>
  Subject: RE: Termination of agreement
  
  *********
  
  I have to attend a mediation at 2pm but can e-mail if you prefer. I will send you an e-mail once the mediation finishes.
  
  Sincerely,
  
  ********************************
  Attorney
  
  1111 *************************************************************************************** 33154
  ************** | Fax ************** | ********** | *****************************
  NOTICE: This e-mail message, and any attachment(s) to this e-mail message, contains confidential, proprietary, attorney work-product or attorney-client privileged information that *** be Legally Privileged. The information contained in this e-mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient(s)/addressee(s), you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient, you must not read, review, use, copy, reproduce, retain, store, retransmit, convert to hard copy, or disseminate this e-mail or any attachments to it. This e-mail is covered by the ********** Communications Privacy Act, 18 U.S.C. Sections 2510-2521 and is Legally Privileged. If you have received this e-mail in error, please notify us immediately by return e-mail and by telephone at the phone number of the sender listed on the email and obtain instructions as to the disposal of the transmitted material. In no event shall this material be read by anyone other than the named addressee(s), except with the express consent of the sender or the named addressee(s). Thank you. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments *** not have been produced by ************************
  
  From: SammyRay Beecher <*********************>
  Sent: Monday, May 9, 2022 12:54 PM
  To: ******************************** <*************************************>
  Cc: ************************************* <***********************************>
  Subject: Termination of agreement
  
  Id prefer an email correspondence instead of a phone call 
  
  
  Thank you 
  Samantha 
  Sent from my iPhone
  
  On Apr 19, 2022, at 2:41 PM, SammyRay Beecher <*********************> wrote:
  ?Hello , 
  I havent received any informed regarding a deposit that was suppose to be made today per the contract. 
  
  *********************************
  991 ************ ******** ** 32909
  
  Sent from my iPhone
  Sent from my iPhone
  
  On Apr 13, 2022, at 9:27 AM, SammyRay Beecher <*********************> wrote:
  ?Not really a change of heart they gave me no other option , but thank you 
  
  Samantha 
  Sent from my iPhone
  
  On Apr 13, 2022, at 9:25 AM, ******************************** <*************************************> wrote:
  
  Good morning,
  
  My client has confirmed that you have had a change of heart and now wish to proceed with closing on the contract.  Assuming you continue to proceed with closing and perform your obligations under the contract, I will not move forward with the lawsuit.
  
  Sincerely,
  
  ********************************
  Attorney
  
  1111 *************************************************************************************** 33154
  ************** | Fax ************** | ********** | *****************************
  NOTICE: This e-mail message, and any attachment(s) to this e-mail message, contains confidential, proprietary, attorney work-product or attorney-client privileged information that *** be Legally Privileged. The information contained in this e-mail is intended only for use of the individual or entity named above. If the reader of this message is not the intended recipient, or the employee or agent responsible to deliver it to the intended recipient(s)/addressee(s), you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you are not the intended recipient, you must not read, review, use, copy, reproduce, retain, store, retransmit, convert to hard copy, or disseminate this e-mail or any attachments to it. This e-mail is covered by the ********** Communications Privacy Act, 18 U.S.C. Sections 2510-2521 and is Legally Privileged. If you have received this e-mail in error, please notify us immediately by return e-mail and by telephone at the phone number of the sender listed on the email and obtain instructions as to the disposal of the transmitted material. In no event shall this material be read by anyone other than the named addressee(s), except with the express consent of the sender or the named addressee(s). Thank you. Please note that if this e-mail message contains a forwarded message or is a reply to a prior message, some or all of the contents of this message or any attachments *** not have been produced by ************************
  
  From: SammyRay Beecher <*********************>
  Sent: Tuesday, April 12, 2022 5:26 PM
  To: ******************************** <*************************************>
  Subject: Summons
  
  
  Good afternoon, 
  I was told to email you regarding this issue since youll be remote tomorrow and youve left the office for the day. 
  
  I received a summons regarding a lawsuit case 05-2022-CA-2022552, I spoke to ********************************* at fl cash home buyers on 4/7/2022 we decided since there wasnt any way out of the contract to continue with said contract ********* assured me the lawsuit wouldnt happen he even scheduled the inspection which was done yesterday 4/11/2022. 
  
  Ive tried to contact ********* again but he has ignored all messages and calls 
  
  Im confused on why Im receiving this paper work. 
  
  Samantha Reynolds 
  
  

• Initial Complaint

  12/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Two thousand characters are inadequate for a complete explanation of the problem. I will explain in a separate letter to the Bureau that will indicate the desired settlement.

  

  Business response

  01/10/2022

  Consumer Response /* (2000, 7, 2022/01/10) */ hank you and the BBB for your competence and effectiveness in solving the problem I called to your attention at year end. On Wednesday, January 5, ********* ******* of Florida Cash Home Buyers called my wife and informed her that the company intended to complete the purchase and fund the transaction by Friday, January 7. *********************************************************************************************************************************************************************************************************************************************************** That was a better solution for us than the one requested in my complaint. It eliminates the difficulty of finding another way to dispose of the property. While it does shift the transaction into a different tax year, that is a relatively minor inconvenience. The Better Business Bureau has once again demonstrated its competence in resolving business problems. For that I express my thanks, both to the BBB as an institution, and to you personally for your help.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I entered into a contract with Florida cash home buyers on 9/7/2012 for the "as is" sale of my mothers home. Communication with them was very limited. The last person I spoke to said they wanted a major reduction in the contracted price or they were backing out of the contract. The inspection period , plus the 2 days to notify of termination in writing, ended on October 9th. This call came on The last week of November. I have tried calling multiple times and received NO reply. I contacted the title company multiple times... finally today the receptionist told me the total agent said.... They are not moving forward with the sale! NO letter or contact from the company! They have flat out broken this contract! There is $2000 in escrow, plus the damages of 90 days of sales options.

  

  Business response

  12/29/2021

  Business Response /* (1000, 7, 2021/12/15) */ Contact Name and Title: **** ****** Contact Phone: XXXXXXXXXX Contact Email: ****@floridacashhomebuyers.com Dear *****, I apologize for the miscommunication on our end. I see that you called multiple times and no one got back to you. That's unacceptable and we will address this internally to make sure it does not happen again. I see that you decided to go with our 90 day marketing option for the sale of your mother's home. Unfortunately, due to the condition of the home, we were not able to find you interested buyers. We did go beyond the agreed upon inspection period, so we do owe you the deposit and will disburse it to you promptly upon receipt of your payment instructions. We will also reimburse you for 3 months of your HOA payments as promised. Again, I am very sorry for the bad experience you had with us. We will make all efforts to learn from this and improve our processes so this does not happen again. Best wishes, **** ******, Owner. Consumer Response /* (3000, 9, 2021/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Mr. ******, As you can see by the contract I submitted to the BBB, this is a purchase agreement, not a marketing agreement. Also, as it states in the contract, this is an "as is" sale. Paragraph 12 of the contract states. In short. "Both parties agree that the subject property is being bought/sold in its current "AS IS" condition. Perhaps you should read the submitted purchase agreement. The inspection was done with in the contracted 22 days, in which time, you had the opportunity to notify me in writing if your intent was to back out of the purchase, which you did not. The house keys were picked up from the neighbor on the 8th, leaving you 1 day to notify me. There are also cameras on the property, and text messages to verify this. The day after you inspected the home, you listed it with a local Realtor. It's been on the market since, and still is. The only acceptable solution is for you to abide by the signed purchase agreement. Thank you, ***** ********* Business Response /* (4000, 11, 2021/12/22) */ Dear *****, I can understand your frustration. However, I spoke with our buying manager *********, and he confirmed that he explained to you that you are choosing our ************ marketing option, in which we do not actually buy your home, but look for buyers for you, handle any minor repairs that may come up on the buyer's inspection report, and pay all commissions and closing costs associated with the sale. This is outlined on the additional terms of the contract (pg.2) & paragraph 12. The reason why we did not cancel prior to the end of the inspection period is that the house looked fine based on the pictures that our photographer took, and based on your description, so we assumed that it would not be an issue finding you a buyer at the price that was agreed upon. After we got bad feedback from several buyers that the house smells like mold, we hired a mold inspector who went to the house and confirmed there is mold in 12 different areas of the house, in addition to water damage in the roof and A/C. This whole process took a few weeks, which is why it took us time to let you know that we cannot move fwd with the original deal. I understand that you want us to perform on the contract, but as we explained to you, due to the condition of the house, we cannot move fwd at that price and would need a price reduction for us to buy it. According to the contract (paragraph 13), the only remedy to the buyer's default is the escrow deposit. We already instructed the title company to release it to you ASAP, and they are pending your payment instructions. We are also happy to reimburse you for the 3 months of HOA payments. Like we said, we would be happy to buy the house, but it would need to be for a lower price due to the condition. I hope this helps clear the situation, and again, I apologize that this did not work out smoothly and to your satisfaction. Thank you, **** ****** Consumer Response /* (4200, 13, 2021/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear ****, NO, there was no such conversation. It is a PURCHASE agreement. As well as an "AS IS" sale. (12) on pg.2 states, "Seller understands that the buyer is a private investment company that is buying real estate to make a profit and may be purchasing this property for immediate resale and profit even as soon as the day of closing. Both parties agree that this property IS BEING BOUGHT/SOLD IN IT'S CURRENT AS IS CONDITION and that the buyer MAY or MAY NOT market this house for sale or lease on multiple listing service." Written EXACTLY as it is in the contract! I don't care what the condition is, this is a "AS IS" SALE! Christian also assured me that the small remaining items left in the garage would be packed up (by your guys) and shipped to me by your company. Now due to you delay tactics, another month of mortgage had to be paid, lowering the profit on the house by another $950. You can try to twist this any way you'd like. The bottom line is that you are flat out breaking this contract, causing further loss to my Mother. All sellers need to beware of your company! ***** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩