ComplaintsforPhantom Asset Recovery Inc.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My 2021 ************** was repossessed on February 29, 2024. It is being held by Phantom assets recovery at ********** Bus ******, ** *****. /// I was able to talk to ******* and ****** with phantom assets recovery on March 4th at 2:28pm. Both ******* (the primary owner of the car), I, ******* and ****** agreed to schedule the appointment for today, March 5th at 3:45pm. I received a text message of confirmation that has been attached. /// During the initial call, I was receiving indirect information from both ******* and ******. I requested to talk to the owner, but I was denied because he was unavailable. When asked when he would be available, I was not given a straight answer. /// The following day, which is today, March 5th, I got a call from someone at Phantom assets recovery at 10:44am. I couldnt pick up because the call was disconnected before I could pick up the phone. I immediately called back and the line went straight to voicemail. /// I did, however, get a missed return call today at 2:59pm while I was at work. About five minutes later, I got voicemail stating to please return their call because my number was unknown to them. /// *******, attended the appointment on time at 3:45pm. Neither of us got response from ******* or ****** at the # *****************. /// ******* was not able to remove the license plate due to no one showing up for the appointment. /// I then contacted Phantom asset recovery in ******* out of desperation. They stated that the behavior, that I am reporting today, is typical of the business of phantom assets recovery in ******, *******. Stating they receive calls of customers complaining of the ******, *******, phantom asset recovery employees, being unresponsive and unprofessional. /// I want to be contacted by Phantom asset recovery with an appropriate appointment time, and a Professional follow-up call 15 minutes prior to the scheduled appointment. At that appointment, I want to remove my license plate from the vehicle and leave.

  Customer response

  04/04/2024

  Good Morning,
  
  This is email is concerning the BBB complaint id # ********.
  
  I, *************************************, reached out to the company, Phantom Asset Recovery Inc., on 3/8/2024.
  
  I was able to come to an agreeable decision with Phantom Asset Recovery Inc. on 3/8/2024 based on the complaint originally made through the BBB on 3/6/2024.
  
  I am requesting to close this case due to my original complaint having been satisfied; I was able to obtain my belongings from my repossessed vehicle on 3/11/2024.
  
  Thank you for your time and effort.
  
  *************************************

  
  

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