ComplaintsforAcure Organics
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Complaint Details
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Initial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a product named Actress facial scrub. The product didn't do as expected or advertised. It also had a faulty tube container which split at the top on both sides and a majority of the product spilled out.Into the sink. Or into the bathtub when trying to use. We just a horrible product. It was like trying to put your toothpaste on your tooth brush and it comes out the back of the tube.Business response
07/25/2023
We're so sorry to hear about your experience with our Facial Scrub. It sounds like there was a defect in the tube you purchased.
We stand by our products and want you to be 100% satisfied - please email ******************************************** or call *************) our customer service team so we can ********************** assist you. We are more than happy to provide a refund or replacement for items purchased directly from our online store within 365 days. For items purchased elsewhere or outside of the 365 day window, we will still do our best to remedy the experience you have had.
Customer response
07/25/2023
Complaint: 20319688
I am rejecting this response because: They are making me do musical chairs. They can just as well contact me or just settle it through my initial complaint. My request and concern was very clear in my complaint. I just don't want a runaround.
Sincerely,
***************************Business response
08/22/2023
We were able to settle the complaint with the customer. Our customer service team spoke to them and though we weren't able to provide a direct refund (since the initial purchase was through a local retailer instead of directly with us), we were able to send a new item that the customer chose, free of charge. The complimentary order is attached.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.