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Find a Location

Ocean Spa has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ocean Spa

      3433 Galt Ocean Dr Fort Lauderdale, FL 33308

    Business ProfileforOcean Spa

    Spa

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3433 Galt Ocean Dr, Fort Lauderdale, FL 33308
    BBB File Opened:
    2/22/2024
    Business Management
    • Customer Service, Manager
    Contact Information

    Principal

    • Customer Service, Manager

    Customer Contact

    • Customer Service, Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/22/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I went to Ocean Spa today for a $79.99 body contouring service. After the service they do a really hard sell and try and sell you packages. The one they said would work best for me was $10,000. I did not want that package due to the amount of money. After speaking with the woman regarding other packages, I reluctantly purchased one for $600 plus tax. On my way home, I called Ocean Spa back and told them that I did not want the package and would like a refund (I did not use any services from the package I bought within the hour of me calling). The woman said she would speak with her boss and call me back. She called me back and offered to keep my money (the boss doesn't want to give me a refund) and let me use the services when I am ready. I advised her that I want a refund of my money. She said she would talk to her boss again regarding a refund. I called again about 3 hours later as I didn't receive a return call and the lady apologized and said that her boss would not give me a refund. I spoke with my bank and they told me that I can dispute the charges but right now the charge is still pending. I also don't feel like I should have to dispute the $600 plus tax when I cancelled right away and asked for a refund for a service I didnt use. I did not use any of the services I paid for in advance and I would like Ocean Spa to refund my money.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Kathleen C

    1 star

    07/30/2024

    This Spa closed and locked its doors without informing paid customers. Sold a large package and then left location after only providing two services.

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