I am writing this letter on behalf of my husband and myself regarding cruises we booked through H31**3338383330363731H.com. I**;d first like to state that we**;ve booked many cruises through OVC, as far back as Dec, 10, 2016 and have had excellent service with Personal H3431323335**36323633H managers, ***************************** and ***************************. Our last cruise was Dec ******, with Celebrity and booked through agent *************************** and ave. It was a lovely trip and there were no problems. The only complaint I would have made prior to this filing is that H31**3338383330363731H inundates you with notices by email. We have received notice after notice, until you are exhausted from opening and reading the same information over and over again.On Tues, June 27, 2023, I booked a trip through agent ***************************, for us on the ship Grandeur with Royal Caribbean to ********* departing Sept 7, 2024. On July 3, 2023, ****** sent the Booking Confirmation Number: ********** with fare and trip details.On Wed, Aug 2, 2023, I received an email from ****** stating she would be leaving OVC on maternity leave and another agent would be assigned to us. On Tuesday, Aug ******, I received an email from Ireland *****, introducing herself and stating she would be taking over our account.I continued to receive messages regarding the trip to *********, #**********, excluSively from *******, generally with the same information then on Thu, Nov 2, 2023, I received the email from her regarding the "Pending Gratuities Increase, we had six emails between us regarding that issue. On Fri, Nov 24, 2023, I received another Booking Confirmation email re trip #********** with the same previous information but with Ireland as booking agent.From Dec ****** through Dec *******, we were on a cruise, booked through ****** on Celebrity. When we returned, my husband said he physically could not do the next trip to *********, he was barely walking by then. On Wed, Jan 10, 2024 I sent Ireland an email asking to make some changes regarding the trip. I also talked to her on the phone regarding going alone for I wanted information on staying in ****** and getting to the ship. She said she**;d look into what I needed. I**;ve included the emails and her responses (no information regarding me going alone.) On Mon, Feb 19, 2024, I sent another message to ******* asking if it was possible to change cruise lines, from *************** to Celebrity. I mentioned a trip to ****** I**;d found and said a friend would be willing to go with me. I told her that I knew there would be extra charges for the changes and she sent an email stating that she would look into it.On Fri, Feb 23, 2024 I received confirmation from *************************************** that the trip to *********, Confirmation# ********** had been canceled, and H31**3338383330363731H sent the same information on Sun; Feb 25; 2024.When ******* sent the email stating she would look into the switch to another cruise line, I expected her to notify me by email or phone prior to any action being taken, however, she never previously contacted me regarding the cancelation nor a new booking with Celebrity. I must assume this request for cancellation to the cruise line came from her as I never spoke with another agent regarding the situation. And again, the last email I received from her regarding my requests for changes was dated Feb, 19, 2024.Around that same period of time in February, 2024, we received a brochure from OVC (I**;ve enclosed the brochure) which advertised trips in the future, and offering "simply MORE" 2 for 1 Cruise Fares. *** spotted a cruise called Legends of Japan & ******, ***** to *********, departing April 25, 2025, more than a year away, we knew he**;d be well enough by then to go on the cruise. *** called OVC and spoke to a woman named Gretel as Ireland was away. They spoke several times over a few days and *** made the reservation for the trip through ******, Booking confirmation **********. Again, the trip was titled "Legends of Japan & ***********;, ***** to *********, 18 nights, April 25, 2025. He told her it was the "2 for 1" Simply MORE, Veranda for $7,299. We received information regarding flights from *******, and the email from *************************** regarding the cancellation of the Greenland trip and as you**;ll note, the information regarding the Oceania Riviera trip, April 25, ***** to *********. We saw the price listed at $14,998 and *** called and spoke with ****** about the "2 for 1 Cruise Fares. He was assured it was correct at $7299.Mon, Mar 11, 2024, I received an email from ******* to sign in and accept their terms regarding conditions for the ***** to Vancouver cruise. She also sent emails regarding **************** and Excursions.I responded to her by email on Tue, Mar 12, asking information about the "2 for 1" cruise fare brochure, which *** assumed it meant 2 fares for 1 as stated, $1,000 in shore excursions and more. I mentioned I had the brochure in my hand and made a copy of it and sent it to her. On Mar 14, she responded to the insurance request. A few minutes later she sent an email stating she did not have an email regarding the ""2 for 1".On Sun, Mar 17, 2024, I sent another computer copy of the "2 for 1" brochure stating I was sending it to "her" email rather than "H31**3338383330363731H" and stated "hope you receive it this time."Wed, Mar 20, 2024, I sent another message stating that I**;d not received anything from her regarding the revised travel information for the April 25, 2025 cruise.On Thu, Mar 21, 2024, at 8:54am, H31**3338383330363731H sent a booking confirmation #********** for the trip with ******* Cruises, ***** to *********. This was a fully detailed copy of the price break down and itinerary. At 2:26pm, I saw it, and responded to *******, again stating that the brochure we had stated "2 for 1", and if that wasn**;t the case we were going to cancel.On Fri, Mar 22, 2024 at 8:26pm I ************ an email to cancel the trip. Tue, Mar 26, 2024 at 6:33am, I received an email from *************************************** and *******: "I just received this email dated 3/21/24 today. This was sent to a general email box. I sent an email to you earlier.""We discussed last week with your husband and yourself that due to the 2 for 1 not being what your husband had thought you wanted to cancel this. I sent todays email with the cancellation penalties and asking to received a response back and I will cancel the booking." "The final price of the balance due is the $13500.00""As I explained the 2 for 1. It is priced 2 for 1 but as a per person rate. The full value of the cruise would be over $1400.00 that it is why it comes out as a per person rate of $7499."
Read More