8 Customer Reviews
Sort By
Review from Lisa H
1 star08/13/2024
This company could be considered a scam. Visited the resort for the free trips, etc., did the tours, spent over four (4) hours at the resort in ************ back in September 2023. They tell you it's not a sales pitch but it is as we talked to at least three "managers" trying to convince us to buy into the ownership program. Long story short, got the two vouchers, to be used by 10/15/2024. I booked the Williamsburg trip but unfortunately, I was unable to take the trip so I canceled. Had no issues really getting our refund back, but today when I went to book the reservation for this upcoming year, I kept getting a response that no such ID was found. So I called and was advised because I used one of my trips (which I didn't-canceled, etc.), the link is no longer valid and that I would need to work with them verbally over the phone to book my reservation. Why? "Because it's an IT thing and we can't change it-BS". It's how the system is setup. If I'm going to plan a trip, I want the option to plan my trip, to see what's available, to see what works for me, not to be hassled by another sales pitch. This can be corrected and I will NEVER do this again. The way technology works today, just about anything is possible. It's the choice of the seller that chooses not to make it easy for the so called customer.
Always Travel with Us, Inc. Response
08/28/2024
To whom it may concern,
We have reviewed the Consumers Review via the Better Business Bureau platform and the allegations contained therein. We deny the allegation made by Consumer that there was any "scam". Consumer received the complimentary vacation certificates as promised. As stated, Consumer redeemed a Vacation Certificate but then later cancelled the reservation. When the Consumer called on August 13, 2024, the agent that she spoke with explained that the reservation link was already used when making the initial reservation. Our Agent explained that we would be happy to assist with making another reservation however Consumer declined the offer of assistance.
We regret that Consumer is not satisfied however the information that she was provided with is accurate and our position remains unchanged.In closing, we believe that we have already done what we could to assist and accommodate the Consumer. We remain available to assist the Consumer in making a reservation at this time. If Consumer would like to take advantage of the complimentary vacation certificates she was given and make a reservation, we welcome the opportunity to assist her directly.
Sincerely,
*****************
Corporate Relations ManagerReview from Traci W
1 star06/13/2024
Sold me 1 week for ****** was suppose to get back 100. At an info visit. Unfortunately, I needed to change my room 5 times due to no AC. They did not help me and threatened to charge me full price for the week! Miserable vacation!Review from RANDY G
1 star05/17/2023
This company is a total scam. They take your money and will not return it even hours later. They charged us $100 on our CC for some tour that is supposed to last 90 minutes. Said tour is over 3 hours and the hold your ID until they decide the tour and their pressure sales techniques work. Preying on vulnerable people. These people should be ashamed of themselves. DON'T EVER TRAVEL WITH ** IS MORE ACCURATE. SCUM OF THE ****** TOO BAD YOU CAN'T PICK 0 STARS.Always Travel with Us, Inc. Response
06/07/2023
Re: BBB Customer Review ID ****** filed by ************************* and ******************************* (the Consumer)
To whom it may concern,
We are in receipt of the above referenced Consumers Review which we received on May 22, 2023. We have reviewed Consumers communication and the allegations contained therein and have also reviewed the relevant details of the transaction with our Marketing Department.The following is our response to Consumers Review.
Our records confirm that on May 16, 2023,***********************************, was offered and accepted the opportunity to participate in a vacation package promotion which required payment of a $99.00 refundable deposit and entitled Consumer to receive: 1) $100.00 **** Gift Card, 2) a 3-day/2-night stay in *******, ******* and 3) a 4-day/3-night stay at a Premium Destination upon attendance and completion of a timeshare presentation tour at Vacation Village at Parkway located in *********, **. Written confirmation of the payment made by Consumer and the details of the promotion were provided via email on May 16, 2023. Confirmation of the reservation was also sent via email to Consumer on May 18, 2023. The Confirmation of the reservation disclosed that Consumer scheduled their arrival date for June 10, 2023. Consumer has not even attended the timeshare presentation tour yet so we do not understand how Consumer can claim that the tour is over 3 hours nor do we understand Consumers statement about their ID being held when they havent even attended the tour yet.
It is clear that the Customer Review is fictional and the allegations contained therein are false. We stand firm in our position of no wrong doing and that the terms and conditions of the promotion were properly disclosed to Consumer verbally and in writing.
As always, we appreciate your time and assistance in this matter. If you need any additional information, please feel free to contact me directly.
Sincerely,
*****************
Corporate Relations Manager
Always Travel With Us, Inc.
***********************************************************
Fort Lauderdale, ******* 33306
Tel: *********************
Fax: ************
Email: ****************************Review from Jennifer S
1 star08/06/2022
**************** is the worst. I bought a ********************** package with this company. I was told that when I am ready to book the vacation, I have to call them and the hours to call them are Tues-Fri 10am-5pm and Sat 12pm-7pm. ***** told me this and she gave me her extension number as I had bought the vacation package from her. When I called today, a Saturday, between 12:01pm - 12:03pm, to book the vacation, the representative who answered, *****, was so rude. He was telling me that they are closed. I was asking for an explanation to why they are closed today when they told me they would be open today between 12pm-7pm and he would not give me an explanation and just kept telling me they are closed. I asked for his name and he said "My name is Brain, were you not listening???"I called again between 12:03pm-12:05pm and unfortunately the same ***************** answered the phone, he was yelling at me that they are closed as soon as he answered the phone without me even saying a word. When he was done yelling at me, I said "I know, but I would like to leave a message to the extension number that was given to me because she said I could contact her on Saturdays from 12pm-7pm. The extension number is ****." Brain would not transfer me to the extension number that I was given to me by *****. Brain instead hung up on me after yelling "WE ARE CLOSED THAT DEPARTMENT IS CLOSED, LET ME SPELL IT OUT FOR YOU C-L-O-S-E-D I AM VERY BUSY RIGHT NOW!I will be cancelling my vacation package with them after this horrible encounter with their customer representative ***** and to do that is very tedious as they want you to write a snail mail to them before you can cancel and receive a refund.Review from Jonathan P
1 star07/01/2022
They lied and said we were getting a 2 bedroom ************ me a text saying the hotel was re branded and tried to give us 1 room to share. Then tried to charge an extra 400 dollars to make it right.Review from Kim A
1 star05/05/2022
This is the worst nightmare I have ever had. First, I talked to a liar person her name is *******, she told me that booking two vacation packages for $409 to (Las Vegas and Florida) with $200 gift card. It sounds almost perfect BUT after I gave her my credit card information, she told me the gift card is just for $100 then I told her I am not interested even if she gave the $200 credit card git as she indicated at the beginning of the call. I HATE dealing with LIARs. Anyway, she told me I have 30 days to cancel so, I asked her to transfer me to her manager (****) and told him NOT to authorize that. But he transferred me back t her to cancel. That was in Oct 8, 2021. After I repeated many times to cancel that scam, she kept transferring me to different people to convince me but I was so disgusted already and don't want to hear a word from anyone from this trash company. After four hours I found their email that they congratulated me for my packages EVEN THOUGH I NEVER AUUTHORIZED the charges. So, I wrote an email right back and asked her to cancel and I went to a different company and booked my trip. Since that day and I have the prove of my email, I am still calling them almost every week and they still refuse to give me my money back. During that time, I disputed the charges from my credit card and I got the refund BUT for some reason they were able to re-charge my credit card again and now they are claiming I can't get my money back because it has been more than a month. I am still fighting this fraud.!! DON"T EVER WORK WITH THOSE PEOPLE. I believe in God and I wish them million time of stress and sadness to all of them for the rest of their lives.Review from amie b
1 star03/18/2022
Scammers! Paid $300 for this “vacation package” not even 24 hr I call to get refund cause if a scam! The lady was RUDE! & stated they do not refund just cancel dates. Bunch of bs they are fraud & something need to be done! Plus the room we were suppose to stay in had no booking for our name with the date we provided for this scam company! Don’t believe it!Review from Tewanna B
1 star01/11/2022
Always Travel With Us Inc is a ****!!!! Do not purchase any of your vacation needs through them EVER!!! I purchased a trip through them to go to Vegas for me and my husband's 7th year anniversary for February 2022. I purchased the trip for 4 days and 3 nights I was told that we would be at the OYO hotel that is on the strip. When I received the confirmation it was an completely different hotel 10 minutes away from the strip at The Grandview Hotel and Resorts and was told we should be happy they gave us an upgrade. The Reservation Specialists are extremely rude people and scammers who just take people money and make you believe this would be the best trip ever and it is horrible from the start of actually booking with them. Please do not let them take your money!!!Always Travel with Us, Inc. Response
01/19/2022
January 19, 2022
Dear Tewanna Beeler,
Thank you for your recent "Customer Review" that you submitted regarding Always Travel With Us, Inc. through the Better Business Bureau on January 11, 2022. After reading your Customer Review, I reviewed it with our Central Customer Service Director.
We appreciate that you took to share your feedback concerning his recent experience. Please be assured that we take all Consumers' feedback very seriously and that we regret that you are not satisfied with your experience.
On behalf of Always Travel With Us, Inc., I would like to apologize for any confusion and inconvenience that you have endured. We are very proud of the products and services that we offer and strive to insure that all customers are satisfied with their experience and get the accommodations that they desire. Unfortunately, from time to time, there may be an issue with availability at a certain location. In those cases, we offer a complimentary upgrade for an alternate location that is available for the dates requested by the Customer.
We regret that the dates requested by the Customer were not available and apologize for offering a complimentary upgrade. Since the Customer is not satisfied with the upgraded accommodations provided, we will be pleased to offer a refund to the Customer and cancel all reservations made.
Once again, we thank you for taking the time to make us aware of your concern. It is through feedback and comments, such as this, that we are able to make adjustments that will improve the customer service that we provide and insure our continued success.
Thank you for your time and attention to this matter.
Sincerely,
**** ** ****
Corporate Relations Manager
Always Travel With Us, Inc.
2626 East Oakland Park Boulevard
Fort Lauderdale, Florida XXXXX
Tel: 954.563.2444 Ext. 304
Fax: 954.414.7421
Email: *****@theberkleygroupinc.com
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.