Business ProfileforUniform Advantage

I regret not doing my research on Uniform Advantage prior to placing an order. Because the only “advantage” you’ll be receiving as a customer is learning to take your business elsewhere. The whole “orders ship within 3-5 business days excluding holidays” should really specify which “3-5 business days” of which day(s) in what month of which year. I’ve received several redundant excuses due to items being out of stock in which they place a hold on the order until you respond, but when you do respond and “said order” is still processing instead of just going ahead and being shipped several more items will be out of stock and then you call and although it states “your wait time is less than 5 minutes” be prepared to kick back on the couch (make sure to bring snacks) because those 5 minutes will move at a snails pace. After all is said and done you will then receive yet another email that states “I know this a bit awkward but…another item in your order is out of stock and your order is placed on hold until we receive a response.” Well no duh Karen because look at the shitshow between time of order being placed to processing, to on and on with the yet again redundant excuses and never receiving your actual order but the money already deducted from your account. May the odds ever be in your favor but I would suggest to take your business elsewhere.

Dear ******* ** 

Thank you for reaching out to us. We're truly sorry for the delays you've experienced with your recent order. We understand how frustrating this situation must be for you.

Your feedback is invaluable, and we're actively addressing the underlying issues to prevent similar occurrences in the future. Sometimes, unexpected fluctuations in demand, payment issues, and the time communicating these to our customers can lead to delays in fulfilling orders.

Unfortunately, there was a payment issue with your order and the card provided declined after the initial preauthorization; this caused the garments to go on backorder since the items are not guaranteed until we collect payment.

We want to assure you that we never charge for an order until it ships, although you may see a pre-authorization to ensure funds availability.

Your order has been successfully canceled as per your request, and any pre-authorizations will be released within 5 to 10 business days, depending on your financial institution.

We sincerely apologize for any inconvenience caused and hope for the opportunity to serve you better in the future.