![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEdison Beach House
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked the Edison Beach House for 7 nights prepaid.On the second night we found evidence of two Cockroaches.On the third night there were many more live cockroackes and as it was after 7 PM there was no one at the desk to report this to. The following day we went to management who told us if we want to leave they would refund us for three nights only. We were told that we must decide immediately and leave within 2 hours. We did leave with a verbal agreement for three nights refund. This decision was made under duress. We had to find additional lodging or cancel and re-book our flights back to *************. Edison should have offered full refund for the horrifying experience of sleeping with lights on in fear of the bugs.They believe they did no wrong having a bug infested unit that costs us $290.00 per night plus taxes and fees. (which were also not refunded)Initial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had a deposit down for 10/10/22 arrival.Have been unable to reach anyone to see about a refund.Customer response
01/17/2023
Edison House has responded with my refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 9:00 PM
MMonday | 9:00 AM - 9:00 PM |
---|---|
TTuesday | 9:00 AM - 9:00 PM |
WWednesday | 9:00 AM - 9:00 PM |
ThThursday | 9:00 AM - 9:00 PM |
FFriday | 9:00 AM - 9:00 PM |
SaSaturday | 9:00 AM - 9:00 PM |
SuSunday | 9:00 AM - 9:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.