Business ProfileforMcCarthy Air Conditioning

********************** ** is not accredited by the BBB, After 3 days of ****, I suggest you find another business that has Better Business Bureau accreditation. This is not an honest and ethical business. Strong-arm tactics are used to coerce you into making a 50% deposit in cash or credit card. Use of a credit card is an extra 3% on the bill. There is a financing plan available but you are not informed of that option, even if you ask whether that is available, until after the deposit and order is made. They try to dissuade you from financing because they have to pay 3.9% on the amount financed. Full payment was demanded before the ** was working. The installer said it would take 5 or 6 hours to cool the house but the temperature rose from 80 to 84 degrees. I was prevented from closing my garage door and felt threatened by their attitude and behavior. Instead of fixing the problem they insisted on staying on my property for about an hour more. What a lovely way to behave and scare a 77 year-old and infirm woman. In conversation with Mrs. *********************** ******* was told that the installers slandered his mother by stating she cursed at them using the *** word. She also admitted it is their business practice to remove the safety disconnect switch disabling the **. My son also asked for a corrected invoice because there was an incorrect charge. That was denied numerous times by Mrs. *********************** ******* was already approved for a 3 month payment plan with 0% interest. Mrs ********************** repeatedly insisted he would have to pay a 3.9% processing fee. That is not correct and against Wisetack policy. Mrs ********************** admitted that employees are instructed not to discuss financing. She also promised a service person at 8 a.m. but were kept waiting until 2:30 p.m. without any communication. As a result, ******* lost 7 hours of work and pay to protect his mother from harm. ********************** **'s only concern is profit not customers' safety and satisfaction.

Wow, I guess people can come on here and completely make things up. 

We have our customers sign an agreement BEFORE we do anything. In the agreement it CLEARLY shows a 50% deposit required before ordering their equipment. This is also discussed verbally before we even present the agreement for signing.  It also shows 3% charge if credit cards are used, as we gladly accept other forms of payment. As far as financing, that is completely 3rd party and we have no part in that, it comes through as an option on the estimate from the software company we use for estimating.  The most upsetting part of this review is the lies about our workers and the work they completed. The customer signed a contract agreeing to pay at the completion of the job. At the completion of the job, the unit was working & cooling. When our installer requested the balance due, as agreed upon completion, ****** became combative. He immediately called the office where we could hear she was yelling in the background. She then kicked our employees out of her home and garage. Shouting explicit language and complaining that she doesn't want to pay. We instructed our installers to stay in the driveway as we tried to contact the homeowners to resolve the issue. Both ******* & ****** would not answer their phones. We left messages begging for a return call with no resolution. No response. After 18 minutes, not an hour (which is all documented through the gps on our vehicles) we instructed our installers to remove the disconnect. We expected a call back before the end of the day since it was only just after noon. We finally received a call back after business hours that the unit we installed wasn't cooling. We explained to *******, who was not there, what had happened. We told him we were trying to get in touch to resolve the issue. By this point all of our employees were home for the day and that we would come back out and reconnect the next day with final payment. ******* was demanding a new invoice without the 3% credit card charge but would not call the office to discuss how to resolve. Instead he sent numerous emails demanding a new invoice excluding credit card or financing fees. We had a packed day of appointments and could/would not cancel with our customers because of his failure to honor the signed contract. We went out to him as soon as we could & it was communicated via email that it would be afternoon as our technician was in ****** on 2 separate calls. We arrived at 2:35pm, reconnected the unit & collected payment information 

The malicious gross accusation that our employees were in any way, shape or form aggressive or even in the slightest bit rude with ***************** is a serious slanderous statement and I am seeking advice from my attorney on how to pursue this. Lies like that can wreck even the most successful small business.  This woman tried to give my employees a 6 pack of beer before they asked for payment. I cant believe anyone afraid for their safety would offer them alcohol.This complaint is 100% absurd. 

I wish there was a format where i could warn other contractors to steer clear of these insane customers