ComplaintsforAAMCO Transmissions and Total Car Care
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to aamco to get my oil leak fixed and when I came to pick up the car when it was ***e he told me that there was another leak and didnt want to tell me about it till I was about to pay when he should have called me so I can pay him to fix that too while he has everything apart all ready and he wants another $1200 for that and when I inspected the work when I got home it looks like no work was even ***e so I brought my car to two different shops and they both said that no work was even ***e on the car after spending $1268.72 for them to *** the work and than when I told aamco that I want my refund they said have a good day and hung up on me they were up set that I put a bad review the two shops I brought my car too said that thee bolts ***t even look like they been touched and the gasket looks like they never been replaced I have a couple pictures that I took to prove that it hasnt been touched including the bolts and the rtv gasket and in order to do the timing chain cover gasket you also have to replace the valve cover gasket witch another shop said that the valve cover gasket is still seeping oil which also leads me to believe that no work has been ***e to fix the oil leak issueBusiness response
02/14/2024
AS YOU CAN SEE HERE. ON 01/11/2024 ******************* HAS A PICTURE READ BY HIM ABOUT A BROKEN BOLT. THAT BROKEN BOLT IS OLD! T NO TIME DID WE DO THAT. ******************* IS LYING AND A BAD CUSTOMER. WE WILL NOT BE GIVING A DIME BACK FOR THE WORK WE DID. ALSO ABOUT THE **** WE FIXED IS UNDER WARRANTY. OUR WARRANTY COVERS OUR REPAIR. NOT WHAT HE RIGGED!!Initial Complaint
12/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On July 2020, I took my car to the AAMCO on 2525 Fowler Street to have my transmission rebuilt. Within a few weeks, I had to return the vehicle as it was not moving at times. Theh changed the transmission fluid and added a friction modifier. A newly rebuilt transmission doesn't need friction modifier. I took the car back and within a couple of weeks, it would not move once again and I had to have the vehicle towed. They worked on it for a month. I took it back and the transmission was not properly attached to the drive shaft and at highway speed popped off launnching the shifter off the car and destroying the heat shield on the car and causing me to lose control on the highway with my wife in the vehicle. I took it back to AAMCO on a tow truck, and they said "it looks like the bolts just came off.". They replaced some of the damaged parts and in an act of vandalism, they damaged part of the dashboard of the car. They replaced it. I took it back 3 or 4 times more after that as the car would sometimes not move at all. It has been rebuilt, remanufactured, etc. multiple times. I have had the vehicle towed back to the shop 4 or 5 times in total. I had a transmission code pop up. I was told by corporate when I needed a transmission code for a new transmission. I had the code. The manager at the AAMCO said he was requesting a new unit. He said he would call me when I could pick up the car in case they needed to inspect it. I never got a call but I stopped by. The manager was not there and an employee gave me my key, said the manager called me and left me a voicemail even though I never had a call or voicemail. The employee told me "He said bring it back on December 1st and it will be a couple of days.". I called yesterday to confirm. They said it will be around 2 weeks for the parts. They said it was not a new unit. They said they would rebuild it. I said that was not what I was told. He claims he told me that. I asked for a rental car free, they said no.Business response
12/20/2021
Business Response /* (1000, 7, 2021/12/15) */ This is response was taken verbally by the BBB His car has been returned to him already. Consumer Response /* (2000, 9, 2021/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
10/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
TOOK MY 1979 JEEP TO AAMCO TRANSMISSION TO HAVE THE TRANSMISSION REBUILT OR REPLACED. tHEY SAID THEY COULD REBUILD IT. DROPPED JEEP OFF TO THEM ON OR ABOUT 5/ 28/2021. tOLD ME i NEEDED 1ST AND SECOND GEAR AND TRANSFER CASE RESEALED. pAID INVOICE ******** FOR THE AMOUNT OF $2222.20. AFTER PAYING THIS AMOUNT THE JEEP STILL JUMPED OUT OF GEAR. TOOK IT BACK AND THE MECHANIC,jOEY, SAID IT NEEDED 3RD, 4TH AND MAIN SHAFT. GOT THE JEEP BACK AND PAID AN ADDITIONAL $603.42 ON 7/21/2021. NOW AFTER 3 MONTHS IT IS HARD TO PUT INTO 1ST AND 2ND GEAR. THE TRANSMISSION LEAKS. i CALLED THEM BACK TO TELL THEM THE PROBLEM AND THE BOSS TOLD ME THE JEEP IS OLD AND HARD TO FIND PARTS FOR. AND, HE NEVER WANTS THE JEEP BACK AT HIS BUSINESS AGAIN AND HE IS THERE TO MAKE MONEY AFTER WHICH I PAID A TOTAL OF $2825.62. tRANSMISSION IS STILL NOT RIGHT AND WANT IT MADE RIGHT AS THEY PROMISED.Business response
11/12/2021
Business Response /* (1000, 10, 2021/10/28) */ THIS IS AAMCO FOR MYERS REPLYING TO THE COMPLAINT YOU HAVE AGAINST US. ALL INACURATE. CALL OUR NUMBER SEEING THAT YOUR SYSTEM IS FLAWED
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.