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Find a Location

Dax Kitchen + Bath has 1 locations, listed below.

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    Business ProfileforDax Kitchen + Bath

    Bathroom

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    11771 Metro Pkwy, Fort Myers, FL 33966
    BBB File Opened:
    9/22/2023
    Years in Business:
    19
    Business Started:
    2/18/2005
    Type of Entity:
    Corporation
    Alternate Business Name
    • Dax International Brokers Inc
    Business Management
    • Mr. Diego Capurro, President
    Contact Information

    Principal

    • Mr. Diego Capurro, President

    Customer Contact

    • Mr. Diego Capurro, President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/09/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Dear Better Business Bureau,I hope this message finds you well.I, *************************, am writing to file a formal complaint against *** regarding the recent purchase of multiple countertops and the subsequent refund process. The initial countertop, Order ID: *****, described as "BSN-******-G *** Toscana Double Bowl Vanity Basin Glossy 64 Inches," was purchased for $545.40 plus 7% tax, totaling $583.58 including tax.Upon delivery of the items to my property, I did not sign any documents accepting the tops nor did I accept any responsibility for the items delivered, as was erroneously alluded to by the *** associate.On April 29, 2024, upon inspection of the *** Toscana Single Bowl Vanity Basin Gloss 32 Inches, it was evident that the product suffered from poor workmanship and overall quality. I immediately informed the salesperson that I would be returning the items.On May 7, 2024, while at the *** distribution center processing the return of the items, it was discovered by the *** associate that one of the 64-inch countertops was damaged. Despite the packaging showing no external signs of damage, the countertop was shattered upon closer examination. The other 64-inch countertop and the 32-inch countertop were returned in good condition.To clarify, I returned the following items:- Two *** Toscana Double Bowl Vanity Basin Glossy 64 Inches: $1167.156 (total price for two, including tax) - One of these items was returned due to damage.- One *** Toscana Single Bowl Vanity Basin Gloss 32 Inches: $281.6775 (including tax) - This item was returned in good condition.*** has been uncooperative in providing refunds for these returned items. They denied a refund for the damaged countertop and also failed to provide a refund for the items returned in good condition.The total refund amount for the returned items, including the damaged countertop, is $1448.833.Numerous online reviews corroborate my experience, citing poor product quality and difficulties in obtaining refunds from ***. These reviews highlight a concerning pattern of behavior that suggests systemic issues within the company's operations.I demand a full refund for the purchase of all returned items, totaling $1448.833, to be processed within the timeframe dictated by consumer laws, including the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), which prohibits unfair or deceptive acts or practices in the conduct of any trade or commerce.Furthermore, I would like to resolve this matter in an amicable manner, but I am prepared to seek additional compensation as allowable under Florida law. As per Florida Statute *******, I am entitled to recover my hourly rate as a quality professional if necessary. This statute provides consumers with the right to recover their hourly rate for time spent remedying a violation of the law.As a consumer, I am deeply disappointed by ***'s lack of accountability, poor product quality, and inefficient refund process. Therefore, I am reaching out to the Better Business Bureau for assistance in resolving this matter.Thank you for your attention to this complaint.Sincerely,*************************

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