Business ProfileforCabinets to Go

Cabinets and Granite countertop purchased from Cabinets to Go. Cabinets to Go subcontracts with Mercato Stone for granite countertops. On December 11, 2023 Mercato Stone installed granite countertops. On January 5th I noticed a yellow line encircling the countertop corner. There was a noticeable crack leading to a deeper crack on the countertop edge. My husband and I visited Cabinets to Go in person on January 7th to notify our sales Person ********************* of the cracked countertops. We supplied pictures as requested on January 8th. There were numerous calls to Sirett ad Mercato Stone following up on the resolution to the cracked countertops. ****************** notified me that that what I was seeing was normal for granite countertops. I did not agree as you can see the cracked edge and follow the crack around a complete circle back to the edge. This is definitely a crack. After repeated attempts ********************* did finally get someone to call me and a file was claimed on the warranty on Feb. 20th after a claims adjustor came to my home to inspect. Today, March 25th I have received the denial letter. Cabinets to Go and Mercato Stone are not taking responsibility and are refusing to back up their work. our kitchen remodel was held up for over 3 months waiting on both of these companies to make this right. Replaing the countertop is no longer an option due to the fact that we would have to remove brand new backsplash. Both my husband and I feel that we have been ripped off by Cabinets To Go based on selling these bad countertops and they have not stood behind their customers but instead have defended their sub-contractor Mercato Stone