ComplaintsforHein Brothers Painting and Restoration
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hein Brothers painted the exterior of my house in 2018, along with hundreds of other homes in my gated community (They were hired by our HOA, ************ of ********). I have the 10 year signed warranty that was provided by provided to me by our Town Manager. The paint is peeling badly in an extended area, and I contacted them by phone (once; left a voice mail message which was never returned) after sending several e-mails, which did not receive a response. This continued for more than a month, when I finally received an e-mail from their office, a copy of which follows:On Wednesday, September 20, 2023 at 12:12:21 PM EDT, ************************************* <*******************************> wrote:****** and ****,I am working to get answers from my boss, I apologize for the delay!Please know I have not forgotten about your situation.Thank you!***************************** Administrator ************************************************************************************************ Office: ************** Fax: ************** I have heard nothing since that reply dated 9/20. I did respond to this e-mail more than 1 week again and said that if I did not hear from them within a week, I would be contacting the BBB. To date, I have heard NOTHING!!!Business response
11/08/2023
We have addressed this issue with the association management. The peeling paint is on metal surfaces is not covered by any typical paint specifications. Owner should be addressing issue with paint manufacturer.Customer response
11/09/2023
Complaint: 20777119
I am rejecting this response because: This is pure baloney! They were hired to do a job and their work was inferior. This has been discussed with our HOA. Countless residents of our community have had various problems with the paint job done by Hein Brothers, and our community will never use them again. Though they responded to BBB, they never answered any of my phone calls or e-mails with this supposed resolution!
Sincerely,
*****************************Business response
11/10/2023
We provided solid labor and maintenance beyond what was contracted. We have gone above and beyond for the residents of Village Walk and multiple property managers over several years. Nobody covers paint on metal for five years in *******.
And, its *******. For future frivolous complaints.
Customer response
11/13/2023
Complaint: 20777119
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $1,625.00 on 3/12/21 to Village Walk HOA for Hein Brothers to pressure wash and paint my home along with the repair of 10 linear feet of stucco repair also called sto. This was included in the price I paid. Hein Brothers was supposed to return to do this repair after ******* Ave was completed and that never happened, I was never email or called about the repairs and I called them along with several emails and letters with photos. I ended up fixing it myself because they failed to stand up to their contract. My bill is for $225.00 which I sent in to them and they won't respond to the emails. I have contacted my HOA and that got nowhere with them and they hired this company. I am not the only resident in here with this problem. Thanks *********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.