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Complaint Details
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Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dryer vent installed by Coastal Exteriors does not safely terminate outside our home or meet code. 2020 Florida Building Code, Residential, 7th Edition, Chapter 15 Exhaust Systems, M1502.3 Duct Termination "shall be equipped with backdraft damper. Screens shall not be installed at the duct termination." We are requesting *********************** and/or Coastal Exteriors,LLC a) replace dryer vent to meet code i.e. equipped with a backdraft damper, remove screen, refund $400 we paid Fresh Air Dryer Vent Cleaning to remove lint blockage, or b) refund of $1,385 ($985 paid Coastal Exteriors to install dryer vent + $400 to remove blockage)Our new dryer stopped working, appliance repair technician told us we had a blockage in our vent. For over 3 weeks we have not been able to use our dryer as we were told it is a fire hazard. We are in our 70's and cannot go on the roof or replace the roof vent ourselves. We spoke to *****, Coastal Exteriors Jun 28 and July 9 and requested ***************** us. We left phone messages for him at ************ and ************ (Jun28, July8 and 15); and sent emails (Jun28, July 8, 15) to ******************************** ***************************************** Pictures attached of lint blockage and screen from Fresh Air Dryer Vent Cleaning, original dryer vent (right roof) + Coastal Exterior installed dryer vent (left roof). It appears Coastal Exterior installed a shorter vent with a screen in it, which does not meet code.It is disappointing to request BBB assistance as we hired Coastal Exteriors based on your recommendation.Apr 5, 2023 signed Contract with Coastal Exteriors to relocate laundry area, build closet, enlarge linen closet for new stackable washer and dryer, electrical, plumbing and new exhaust system for relocated dryer including "Warranty 1yr workmanship from date of completion"May 24, 2024 (date of completion) **** + *******, Coastal Exteriors finished painting closet. May 30, 2024 we paid the last installment for a total paid of $15,077Initial Complaint
05/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We have a contract with Coastal Exteriors (***********************, owner) to replace our front door, all windows, and all (three) sliders in our home in **********. **** ordered the wrong size slider for one of our three sliders. He told us that he would take care of it, and that he had ordered the correct slider. Based on good faith, we paid him for the work completed (front door, windows and other two sliders - $30K+). He has since disappeared, and will not answer phone calls, text or emails. Before he realized he ordered the wrong size sliders, ****' crew tore out the original slider, leaving us with an unfinished eight foot opening, and a permit that has not been closed out with the city
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
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TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.