ComplaintsforECU Maverick LLC

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  MAY 4 2023 I PLACED AN ORDER WITH ECU MAVERICK I WAS INFORMED I NEEDED TO SHIP MY ECM TO THEM TO SERVICE A KUBOTA DIESEL ECU ECM PCM ENGINE COMPUTER REPAIR SERVICE 1 IN WICH I WAS CHARGED $789.99 I RECEIVED A CONFORMATION e-mail ORDER # **** ESTIMATED DELIVERY FRIDAY MAY 12 - MONDAY MAY 15 AFTER NOT RECEIVING MY ECM I LOOKED ON THE *** SITE FOR A PHONE NUMBER I COULD NOT FIND ONE THERE WAS ONLY A MESSAGING APP SO I INQUIRED ABOUT MY ECU AND INFORMED IT WOULD BE SHIPPED SHIPPING # ********************** ON MAY 24 2023 I RECEIVED A ECM THAT WAS NOT MINE AND WAS INFORMED BY *** THAT THEY HAD SENT ME A RENTAL I DID NOTICE IT LOOKED IN ROUGH SHAPE RED FLAGS WENT UP THERE WAS NO NOTIFICATION IN THE PACKAGE STATING IT WAS A RENTAL I INSTALLED IT ON MY KUBOTA TRACTOR AND IT DID NOT WORK *** SENT ME A RETURN LABLE **** #1ZA8742V0307043893 AND I RETURNED THE RENTAL WITH THE INSURANCE BY *** THAT MY ORDER WOULD BE SENT RIGHT OUT AS SOON AS ECU MAVERICK RECEIVED THE RENTAL ECM ON JUNE 7 2023 I INQUIRED AGAIN ABOUT MY ORDER I WAS SENT ANOTHER TRACKING # **** ********************** ON JUNE 14 2023 I AGAIN AQUARD ABOUT MY ECM FOR A SHIP DATE WITH NO RESPONSE ON JUNE 15 2023 I NOTIFIED ECU MAVERICK THAT IT HAD BEEN OVER A MONTH WITH FAILED COMMUNICATION AND THAT I WOULD FILE WITH MY CC AND I WOULD BE FILLING A COMPLAINT WITH BBB IN RESPONSE I WAS TOLD THAT I WAS FRAUDULENT I WAS SENT A SCREEN SHOT OF A PICTURE STATING THAT I WAS LABELED FROM THE START AS BEING FRAUDULENT TO ME THIS IS WRONG TO BE ACCUSED LIKE THIS I GAVE NO PERMISSION TO ECU MAVERICK TO LOOK INTO MY CREDIT HISTORY IN WHICH I HAVE NO IDEA HOW THEY CAME UP WITH THIS ASSUMPTION MY PAYMENT WITH ECU MAVERICK WAS PAID IN FULL WITH MY BANK CARD THEN I WAS NOTIFIED THAT ECU MAVERICK WAS DROPPING ME I WAS TO RECEIVE A FULL REFUND OF $789.99 AND THEY WERE TO SEND BACK MY ECU THE COST OF A REPLACEMENT WOULD BE $2700 AS OF 3:00 JUNE 15 2023 I HAVE NOT RECEIVED EITHER

  Business response

  09/20/2023

  Dear ***********************

  First of all, please accept our apologies for any inconvenience that *** have been caused.
  
  In this response, I am going to take my time to state the facts, and share our side of the story.

  You shipped your Kubota ECU to us for a repair service. Repairs take 2-5 business days. Due to the ongoing chip shortage and instead of having you wait, we have programmed our rental unit and shipped it to you, so that you could have your tractor back running while your old ECU was being repaired. You received our rental unit on May 24th, **** **********************.

  
  You *** have forgotten, we have informed you over the phone that the P0605 was a hard code and you have to clear it with a special Kubota scan tool, otherwise it would not work and you would have the same problem as your old one.
  You said you did not have a scan tool to clear it, and you claimed our rental computer was also faulty. After we received our rental unit back from you, we made a video recording, which shows our computer is a good rental unit, we had it tested after you returned it on one of our customer's Kubota tractors and we can provide this video recording evidence.

  We sent you a prepaid return label to ship our rental unit back to us, and after we received it, we have returned your faulty computer back to you. We did not proceed with repairing your unit for 2 reasons.

  The first reason is because you do not have a special Kubota scan tool to clear the code, even if we did fix it, you would have the same problem as you did with our rental unit. We recommended you call Kubota dealer to come out and do it, but you refused.

  The second reason is that our payment processing company flagged your order as fraudulent. We have refunded your payment in full and have sent back your faulty computer back to you, refund was sent on June 14th, and your part was delivered back to you via **** on June 20th, tracking **********************.

  You are also making a false claim, nobody has looked into your credit history. To run a credit check, it requires to have your Social Security Number and the date of birth, which we don't have.
  You also made a false claim that you have not received your refund as of June 15th. Your refund was sent on June 14th at 11:58AM.
  
  
  
  
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I sent my *** ***, Cas, and keys, to ECU Maverick, owner ***********************, to be repaired and returned. First time, was not repaired and was told to send back, he said need a new cas and key programmed which I was charged also for that. Got it back and same problem as the first time, he said send it back again. He said now the *** was bad. He would never respond after weeks of trying to reach him after he said I now need a new ***. 8 months of back and forth and when he finally responded, I just said return all my parts, I will find someone else to do the repairs. 8 months, and over $1,000 spent already with no fix, when he advertise fix and repair, but nothing was repaired or fix. He said ok, sent the parts **** and never came. Called **** they research and determine the parts are lost and to file a claim, so thats what I did, the claim I filed was for $1,800 to replace and program all the parts lost. I contact **** at ECU Maverick about this and was very uncooroperative, and *** try to reach to him also to finish the claim I filed because he was the sender. All he said was he was too busy and had other things going on to be worried about my lost package and said he will get to it. ***** later he said he contact them finally. I went in person to *** to find out about the claim, and they gave me a direct number to *** in ***************, **, so I called and was Informed by 2 *** personal the claim was already send to *********************** for $1,800 and he is the one that needs to send me the claim money because he was the sender thats why they sent to him. I ask **** about this and he says he did not get anything from *** and sends a nasty email to me and says Im stupid. Ok I don't think *** personal, 2 of them to be exact is going to lie. ******************** at ECU Maverick needs to send me the $1,800 *** paid to him for the parts that are mine and were lost, he has no right to that money and I filed the claim when he cared less to do anything.

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