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Business Profile

Electronics and Technology

Wizard Watch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a children's watch and monthly service from this company three years ago. I cancelled service after approx 7 months as the service was not as advertised. This was over two years ago. On January 10th, 2025 the company made two charges for $508.96, with no explanation. I have made numerous attempts to contact the company (phone number goes to an automated message instructing inquiries to be sent to an email, with no response). I have attempted to dispute with the credit card company but have no guarantee of my funds being returned.

  • Initial Complaint

    Date:02/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the iGps Wizard Watch for my son back in September 2019. We had used it for about a year and then the watch broke. I had emailed about canceling our service because we decided to get him a cell phone instead. I was emailed back that the service was cancelled. I just realized Ive been being charged for the last three years the monthly service fee of $16.99. *** tried over and over calling the number they have on their website and emailing the given address and have gotten no replies.

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased two watches that do not work and i have tried calling and emailing the company with no response for over two weeks now. I have paid over $100 for these watches that do not work and awful customer service. I feel like this company is partaking in fraudulent behavior and scamming people out of their money.

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    IGPS phoenix watch $129 plus $14.99 monthly service fee (14 calendar day return policy) Shipped on 6/14/22. Limited availability of tech support (M-F 9a-2p) & no ability to stay on hold (must leave a message) makes it impossible to accomplish device set up, learning how to use & troubleshooting in given time frame. Website also claims to confirm service in your geographical location before allowing a purchase. Unfortunately device does not track in real time as they claim. I purchased it so I could track my 81 yr old dad with mid stage dementia when he wanders away from his neighborhood (never further than 1-2 miles from his home). Unfortunately it does not work as they claimed, there was always a 25-30min delay in tracking him so it absolutely was NOT tracking him in real-time as they claimed, no matter what we did. By the time we were able to confirm this it was 2days past the trial period so I was told no refund. Asked to talk to manager & was told to email ***************************** (owner) no calls allowed. Emailed him in extreme detail & never answered. Emailed again & he obviously didnt read my original email, just referred me back to tech support. I explained I already did that & just want to send watch back for a refund & so he said hed look into it. Another week no answer. I reach out again & he says no refund because Im over 14days. I have all correspondence.

  • Initial Complaint

    Date:06/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have emailed iGPS Support for my daughters iGPS watch to be repaired. Whilst awaiting repairs we still are charged for the monthly service fee. Nevertheless, I have USPS tracking which shows the retuned watch to be repaired was delivered June 8th at 16:33. I emailed when that was over a week and have still not received my daughters watch or a response.

    Business Response

    Date: 07/08/2022

    Business Response /* (1000, 5, 2022/06/22) */ We do apologize for the inconvenience ma'am. We were waiting for certain parts, in order for us to repair the device. If you are able, please give us a call directly at 1-800-723-4955 and we will be more than happy to assist you.

Wizard Watch is NOT a BBB Accredited Business.

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