ComplaintsforAmped Fitness

• Initial Complaint

  06/26/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I went over to ***************** area for Amped Fitness to discuss the payment issue that I had with the gym. At the time, I was not living in ************* and moved back to *******. This was a problem because I was on a missionary trip right after my lease expired on September. So then I had multiple calls from Amped and they said that I had a payment issue. I moved back to ************* and wanted to take care of this issue with Amped Fitness by discussing with the manager. The person behind the desk, **** was her name, had suggested that I sit down and wait for a moment to see if she was available. I sat down at the lounge for sometime, about ***** minutes on my work time to fix this problem. The employee was casually talking to guests and coworkers, completely disregarding my issue. I got up and told her my situation because I had to go back to work after this. She had an attitude and shared with me that she isn't here today. Unsure of what her problem was, I had no tone in my voice and requested a contact email/phone to discuss this issue. She had a problem with not writing this information down and started to argue with me. Is this how most Amped Fitness employees handle guests with payment issues? I have no problem working this with someone in person and can admit fault over small pocket change owed but this facility is clearly lacking in customer service.I wish to speak to a manager on this issue

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  the problem is with the men sauna at the b at the beneva location and fitness I am a client the problem with the men's sauna is that it turns on but the thermostat does not turn the unit back on to keep a optimum temperature it shuts off and stays shut off so when you come in the light is just flashing and the unit it is off it needs an electrician to look at why the thermostat is not working correctly thank you

• Initial Complaint

  04/18/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I was lied to and tricked into a contract for personal training. I was told a specific price that was not correct. The trainer that signed me up, has since been fired for being incompetent. He lied to gain clients. The gym broke contract when they changed who my trainer was, not the person I signed up with. They are trying to make me pay $290 to "break" the contract when they are the ones responsible for their employees and how they handle their business. The employees handling this process have been rude and condescending. They have tried to blame me for their incompetence. I will not be bullied or forced into a contract I didn't even see when signing. They did not present it to me, it was signed electronically. I was not sent a copy via email. The company lies to clients. I will no longer be conducting business with them. They have threatened to send my "contract" to collections if I do not pay $300 to break it, when they have broken all forms of said contract and have not claimed responsibility for their employee or their disgusting business practices. They also charged me twice for the same thing within 5 days when they claim it is monthly (even though I was not told that).

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a membership with this gym, then i wasnt able to go to the gym because of medical issues. I emailed and mailed a letter to them to cancel my membership. Then i seen a recent oayment of $96 out of my account, i tried contacting again through phone since i am unable to go to the gym. Furthermore they told me to email or mail a letter so i emailed again and no response for a week.

  Business response

  07/10/2024

  Hello, 

  I am sorry to hear about your struggles, hopefully all is well. In order to cancel you do need to come into the club or send a letter via certified mail as stated in your agreement for your membership. 

  Customer response

  07/11/2024

   
  Complaint: 21540914
  
  I am rejecting this response because:
  
  Sincerely,
  
  Ka'asia *******

• Initial Complaint

  01/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This happened back in June of 2023. I started a gym membership, and didn't care for the facilities, so I cancelled my membership. They continued to charge me after I cancelled in person, then I disputed the transaction with the credit card company. I left them a ****** review and they said they would fix it and never did. They instead sent me to collections and I received constant calls for collections. I disputed it with the collections company, but there was nothing they could do. I would like Amped Fitness to fix this, to remove me from collections, and stop these aggressive tactics.

  Business response

  01/26/2024

  Hello, so unfortunately we looked into our system and we do not have a cancellation document on file for said account. Without a cancellation document being signed the account was still deemed active and continued to charge the account until the membership payments became delinquent. Without the proper cancellation of a membership payments will continue to process until properly cancelled or deemed delinquent. 

  Customer response

  01/26/2024

   
  Complaint: 21197834
  
  I am rejecting this response because: I went into the business and told one of your employees to cancel my membership. It is not my responsibility to make sure they follow the proper protocol. Your response only tells me about your business processes of which I have no control over. 
  
  Sincerely,
  
  *******************************

  Business response

  01/29/2024

  You're check in history even shows the only day you entered the facility was the day you signed up. The Responsibilities and actions required to cancel are stated in your agreement. As stated in your agreement, if any changes are made to your agreement, you will be notified via email or certified mail. It is then your responsibility after cancelling to ensure everything went processed correctly via that notification. If you have that notification of cancellation I will be more than happy to cancel out the agreement and apologize for the inconvenience.

  Customer response

  01/30/2024

   
  Complaint: 21197834
  
  I am rejecting this response because:   I did not need to sign in to talk to the front desk person. I talked to the person at the front desk. Please eliminate this balance, if not please provide me with a copy of the agreement so I can cross-reference state, local, and federal consumer protection laws along with the standard vendor agreement from Visa.  From there I will examine the agreement and will be looking to file a complaint with the ******* ************************** the ******* ********** of ********* Services, the ***** FTC, and Visa.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 10/26/2023 I went to the gym to sign up for a $9.99 membership. I asked if I had any past balance due from a previous issue and they told me no. Soon as I signed up they hit me with a $2400.00 charge. The ** ****** has not helped resolve my issue, and I have been trying to contact the regional ** for over one week. The gym is shady, the equipment is broken, they sometimes turn the ** off to safe money, and they do not have a working water fountain on the first floor which is a safety hazard.

  Business response

  12/21/2023

  The issue was resolved with ****** shortly after the proper communication and discussions were made .

• Initial Complaint

  11/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In June of 2022 I joined amped fitness. I have not attended very often and needed to cancel my membership. Upon going to the establishment on four separate occasions I was told that I could not cancel due to a manager not being present. I emailed several times and was never given a response. After this news I was left to call my bank and put a stop order on any future transactions and paid the $30 stop fee. They then charged me $50 for an entire year's membership and called me to say they would send me to collections without paying, yet still will not let me cancel.

  Business response

  07/10/2024

  Hello, 

  I'm sorry to hear about the struggles you have been having regarding cancelling. Unfortunately we do need you to cancel your membership in person or by sending a cancellation letter via certified mail as stated in your membership agreement. 

• Initial Complaint

  08/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm reaching out to lodge a complaint about Amped Fitness in Fort Myers due to the misleading sales tactics they've used, along with a lack of communication. I signed up being told that the cost quoted was for a full year - this is how it was presented to me. Even when asked, I was told it was no contract and month-to-month I was never given or shown a contract, just that I would be charged and I could start training. It wasn't until I received a second charge that I had to reach out to Amped to even get a copy of my contract. Finally after receiving the contract I saw it and it was a year long contract, with the only way to cancel is a written notice 3 days after signing up. However, I never received the contract in the first place due to an error on their end. They had misspelled my email address, which I only found out when I returned to the gym to question a second charge. So I was intentionally mislead about the terms of the contract, and then never received a way to view the contract to know the actual terms.Upon noticing the second charge a month later, I contacted the General Manager, ******************* who then directed me to speak with his manager ***********The following week I met with ***** in person. She seemed understanding and promised to assist. However, after a wait of three weeks with no communication, I visited the gym again only to encounter ****************, who informed me that their CFO, ***************************, said they couldn't assist me.Now I find myself in a contract that was never properly explained or delivered to me. If Amped Fitness continues with these charges, I'll be forced to dispute them with my bank. My hope is that the Better Business Bureau can intervene and aid in resolving this issue. Please understand that I am not looking for a refund, but instead requesting the termination of my physical trainer contract.

  Business response

  08/03/2023

  ****** had signed up because of hearing from her friend ******, from what I understood. She immediately asked about our training programs and signed up that day. She was sent an email verification and copy of her agreement the same day. Unfortunately I was not informed her email was incorrect on file, but I will say that we have never intentionally mislead anyone here at Amped. The contract if needed and never received could have easily been printed out within the 3 day cancellation clause. If any documentation is needed, let me know. 

• Initial Complaint

  08/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm filing a complaint about Amped Fitness in Fort Myers due to their misleading sales tactics and lack of communication. I signed up for their training program, believing the cost quoted was for a full year because that's how they presented it. Nobody clarified that the price was a monthly charge. And this isn't just my experience; a friend I recommended is currently facing the same issue. During the enrollment process, I wasn't shown a physical or digital contract, only verbally informed that I could cancel within three days of receiving the contract in my email. A month later when the second charge went through I panicked and brought up my concern to the General Manager, *******************, his immediate reaction was dismissal. He firmly insisted that he's very thorough and absolutely did tell me about the monthly charges, and then said that my only option was to pay the entire contract.In an attempt to find a solution, I spoke to a higher-up manager, *****. She empathized with my situation and promised to assist. However, after three weeks without any updates, I had to visit the gym and meet **************** again. That's when he told me their CFO, ***************************, said nothing could be done to help.Now, I'm stuck, unable to afford these recurring payments. If Amped Fitness persists with these charges, I'll have no choice but to dispute them with my bank. I hope the Better Business Bureau can intervene and aid in resolving this issue. All businesses should practice transparency, especially about costs, and always provide customers with a contract to review before asking them to sign.I want to clarify that my objective is not to receive a refund, but to have the physical trainer contract terminated as I cannot continue making these payments. Thank you for taking the time to review my complaint. I have faith that the Better Business Bureau can help address this matter.

  Business response

  08/03/2023

  The member was ****** was indeed informed of the prices being a monthly cost. I had stated that even if there was a chance that I didn't interpret the price sheet correctly there is an agreement sent via email that goes over everything in detail. ****** and her significant other did not seem to want to talk anymore after I said this and ****** left the facility. At a later we reconvened and thy had stated that it was not fair that it was sent via email and should have been told from the beginning, so I went to my District Manager in order to try to find a solution anyway we could. ****** does not have to pay the full contract to cancel, I stated that there is a 15% buyout fee of the entire program or continue with the program. If any sort of documentation is needed please feel free to ask. 

  Customer response

  08/07/2023

   
  Complaint: 20403503
  
  To the Better Business Bureau and Amped Fitness:
  
  Thank you for taking the time to address my concerns. While I appreciate Amped Fitness's attempt to clarify their position, there are several points in their response that need correction and further context.
  
  Miscommunication at Point of Sale:
  The main issue remains the initial miscommunication. While the business insists that I was informed about the monthly pricing, my primary argument is that it was not clearly conveyed to me at the time of signup. The sales tactics employed were, in my opinion, misleading, leading me to believe that the price quoted was for an entire year. This misunderstanding could have been avoided with clearer communication.
  
  Email Contract and Standard Practice:
  The contract sent via email indeed has the pricing details. However, the issue lies with the practice of allowing customers to commit to a contract without showing them the physical or digital document in person. Such a practice leaves room for misunderstandings, like the one I experienced. It's imperative for businesses to ensure customers are well-informed about the commitments they are entering into.
  
  Financial Strain and the Proposed Solution:
  The 15% buyout, while offered as an option, still presents a significant financial strain for me. I'm genuinely trying to find a way to peacefully resolve this situation. I understand that your management has shut down the prospect of terminating the contract. however, I would still like to find a middle ground to work with. 
  
  To ensure a positive resolution for both sides, how about the following compromise:
  If we can adjust the contract to the next tier down (one session a week). This will adjust the overall cost.
  If this change is made, I will be able to pay the 15% buyout fee. I believe this approach provides a balanced compromise, enabling us to move forward.
  
  I sincerely hope we can find a resolution that respects my concerns while also acknowledging the business's needs. My primary goal is to put this situation behind us, and I believe the solution proposed above offers the best way forward for all parties involved.
  
  Thank you for your time and consideration.
  

• Initial Complaint

  05/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  After speaking to the manager in person the week before, I was told to submit paperwork for cancellation. I sent that via email on 4/25 along with the request that my account be refunded $105 from the April 24 ($70) deduction and half of the March 22 ($35) since I was unable to meet with the trainer 3/21 because she had the flu. No response. Now, after no response to my emails despite numerous follow up messages, my husband went in to talk with the manager personally since his account was still being charged as well. The manager told him that he hadn't heard from me(?!) and assured him that things were closed and should get a refund within three to five days. Now there is another $70 and $26.50 from this month that needs to be refunded which totals $199.60. Again, no response to my recent email.

  Business response

  06/15/2023

  The member was refunded acordingly. I did not see the original email, but have been in contact with the member. The refund was processed on our end 6/2/2023

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩