Business ProfileforEl Dorado Furniture

I recently purchased a leather power couch from El Dorado Furniture for $2,000.00 in **************, **. The couch we purchased, in under 30 days, developed many issues. We sent pictures to our salesman ****** and he said the couch is defective and has never seen anything like this in his many years in the furniture business. El Dorado sent a third party furniture tech to examine the couch. The service technician explicitly informed both my wife and me that repairing this couch was not possible. Additionally, he mentioned his belief that the couch had been used prior to my ownership. Unfortunately, El Dorado proposed solution of a new frame will not resolve the following issues:1. The leather has developed a peachy color in certain areas.2. The leather surfaces of the couch have stretched, resulting in unsightly wrinkles throughout.3. The left side of the couch is no longer aligned with the right side. There is a noticeable 1 3/4" drop on the left side compared to the right side. The couch is completely misaligned. I have attached photos showcasing all of these problems.El Dorado wants us to wait 15 to ****************************************************************** It is disheartening to have a brand new couch that appears over 10 years old within a month and the company who sold it to us is not willing to exchange the couch for a different one.