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ComplaintsforStorm Solutions, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed a contract for numerous new windows and a front door replacement in January of 2023. Project was started in late June. As of today Storm Solutions has not returned to complete the installation. I have had to incur additional expenses to hire other contractors to complete unfinished work. Replacement of rotted trim work was not completed so I had to hire a contractor to complete the work. Salesman sold me the wrong front door so I now have to hire a locksmith to install another door handle as Storm Solutions has not returned to complete the project. I find it very troubling that a large company has not made arrangements to complete the work. I still have tags all over my windows waiting for inspector. I have emailed several times inquiring as to completion of project. I scheduled the project over the summer as I am off during those months. Project took weeks longer than originally promised. This project cost is over $95,000.00. During the project I was never provided with enough workers. I was told you have a complicated project or we have another job so we wont' be out to your house today. Maybe before agreeing to a large scale project they should have an expert come out to review so the customer gets the correct information and time requirements.Business response
11/16/2023
************** is a teacher and her scheduIing requirements are that work be done after 4:30 Monday through Friday or while school is out of session. I have spoken with ************** and we are scheduled to be at her home on Monday during the Holiday break to complete the work necessary to get the County inspection. We have agreed to stay in contact should there be any further difficulties.Customer response
11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.