ComplaintsforGenerators By Design
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On March 4, 2024, I contracted with Generators by Design to install a backup generator at my residence at **************************************************. The salesman that I dealt with (*****************************) explained to me that the generator would be installed within a time frame of six to eight weeks. The agreed upon price for the installation was $13,597.00 with a required down payment of 50%. At this time, I provided a check to Generators by Design in the amount of $6798.00 for the down payment. After approximately 30 days I became concerned as there seemed to be no progress on the project. I had been watching the Lee County permit website and noticed that the company had applied for permits on 4/1/2024 but that the permits had not been processed and were indicating "payment required" (for electrical). The applicant for the permit is ************************* and the licensed contractor listed was ***************************** license **********. At the six-week **** I called Generator by Design and spoke to **************. I asked him about the installation timetable, and he explained that "***** should not have committed to the six-to-eight-week time frame" as they were running behind in installations. During that call ************** committed to starting the installation the week of Monday May 27, 2024. On Tuesday May 28th I called Generator by Design and left a message asking when the workers would arrive. Later that morning I received a call from a worker (name unknown) who said that the electric installers are "behind schedule" and could not begin until the following week. But they were going to come out to the house and install a gas line. Approximately one hour later two workers arrived and installed a gas line on the exterior of the house from the gas meter to an area where the generator will be located. They indicated that the electric/generator would be installed beginning Monday June 3rd. On Monday no one arrived at the house and when I called the company the phones were not working.Business response
06/25/2024
************************ contract was signed on 3-9-24 it was stated on the contract the install would take place between ***** weeks from signing. June 1st would have been the end of that window. We were in touch with the home owner multiple times and the day that he submitted this I had spoken with him and gave him a definite start date for his project which was June 17. Since that conversation we have already been out there and his project is complete.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.