85 Customer Reviews
Review from Sandra H
1 star09/06/2024
If you buy a cart there be prepared for the worst service ever. Everytime my cart had issues, many times under warranty work, ****** would have it for months. Communication is a big issue. Hollywood doesn't answer emails hardly ever. On yearly service I believe was never done after ****** had my cart for 4 months with rear end trouble. How I know is they didn't fill the reserve take for the windshield washer fluid. Once again on 8/31 I had problems with my cart starting Called ****** spoke to ****** who promised me she would call me right back, today is 9/6 still waiting for the call. Lastly, this is the worst company to do business with. Great sales people, but after that the are not equipped to deal with issues. I paid 17'000 for a top of the line Evolution cart that has been nothing but troubleReview from Alan R
1 star08/08/2024
Do not purchase a golf cart here. They want to sell you a golf cart, but have serious issues servicing them. They have had our golf cart for over 2 months for a simple battery replacement, that is under warranty. We continue to get the run around with excuse after excuse, and never get calls returned after being told they will call us back.Review from Paul J
1 star06/24/2024
Don't waste your time buying a cart at this place. They will tell you delivery is in 2 weeks. It's been 3 weeks since we made a deposit and now the delivery timeline has changed to 6-8 weeks. Seems like they are just stacking orders. Ohhh...and they won't give u your deposit back. On top of that, they are just rude. Do yourself a favor and go elsewhere!Review from Diane L
1 star04/19/2024
They only sell but do not fix anything on the golf cart. And they will ignore your calls, emails. Once they get a check, your history. Will never buy another cart from ****'s golf cart. I've had a problem from the day they delivered it and they would not fix it. I have hired another company. I will be taking them to court to pay me back.Since the cart is one hundred percent under warranty for a year.Review from Roger W
5 stars01/23/2024
Great customer service team. ****, *******, and ****** were amazing to work with. I highly recommend this place. *****
Matt's Custom Golf Carts Inc. Response
01/23/2024
Thank you so much for taking the time to praise our employees on several sites. They work very hard and it's nice to show them kindness as you have. We appreciate you and your business. Have a blessed day.
Thanks,
*********;
Review from Stacey J
5 stars09/18/2023
Love our Matts custom golf cart!! The people that work there are awesome!Review from Donald G
1 star04/22/2023
Matts custom will tell you what you want to hear to make the sale. My experience has been that they are slow to respond on any warranty work, for 6 months we were unable to use our cart as it would die 1-2 miles after using it. After months of formal complaints, calls, emails they finally got our cart in for repair( the third time for the same problem).Review from Erin Z
5 stars11/14/2022
Matt went above and beyond to answer all of our questions, many which were after hours. We now have our dream cart with the Evolution Classic 4 AC Pro and couldn’t be happier!Review from Alyssa C
5 stars10/26/2022
*** in the Naples branch was very knowledgeable and full of info on each cart. It was great to test drive some as well to get a feel for the cart and its amenities. A+ experienceReview from Jeff G
5 stars10/18/2022
A professional company that made the sales process easy. They had a great selection of golf carts, and the 6-seater we bought has been great so far. I'd recommend visiting them for anyone in the market for a golf cart.
Customer Review Rating
Average of 85 Customer Reviews
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