ComplaintsforUltra Hearing Aid LLC
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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased hearing aids from Ultra Hearing Aids in ***************, ******* on Jan. 12, 2024 for $251.95. I received hearing aids on Jan. 22, 2024. They had a 45 day return guarantee for my money back if I was not satisfied. I tried them and with in 30 days they were not working for me, as I was still having issues hearing. I contacted Ultra Hearing aids to return them. They emailed me the info to return them as you can see in my emails. I shipped them back by *** on Feb. 16, 2024 with a tracking number. They were received on Feb. 20, 2024 at 12:15pm by someone named "Warden". I contacted customer service March 6, 2024 and received a return email from **** at customer service. He said to allow 1-7 business days for warehouse to do inspection and once that is done they will issue a refund in 14 days. Once a refund is issued it takes 3-5 business days for funds to be back into account On March 27, 2024 I again contacted ****, customer service **** and he stated that my refund request was sent to the finance ***** for processing. Once confirmed they will contact me to confirm refund was issued. I still have not received my refund. I have tried to email them many times since my last correspondence with customer service and they tell me someone will respond back to me within ***** hours. I do not receive any more responses. I sure hope that you can help me with this issue so that I could get my refund. Please let me know what I can do next. Thank you for your time. Sincerely, ***************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.