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ComplaintsforDSW Homes LLC
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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The issue has been on going for months. The last time there was communication with DSW was 12/4/23. I expressed my dissatisfaction with work. The blinds are paper thin, no backsplashes were reinstalled in the kitchen, floor tiles were patched or in complete and some are missing, sink backs up when washing clothes causing a small paddle on side of home, wood is patched or rotten on outside of roof and roof has a dip. Lastly, I am owed $1,338.55 power and $360.02 water. Total of $1,698.57. This is a simple overview of some of the issues that have occurred.Business response
04/22/2024
We are writing in response to the complaint filed by *************** regarding issues at **********************************************. We appreciate the opportunity to address the concerns raised and provide clarification on the steps being taken to resolve them.
On 4/18/2024, our team met with ************** and conducted a thorough inspection of the reported issues. We acknowledge that some of these issues fall under our contract and are covered by warranty. These will be promptly addressed and repaired in accordance with the terms outlined in the agreement.
However, it's important to note that there are other items mentioned in the complaint that were not part of the original contract and therefore are not covered under warranty. We have communicated this to ************* and clarified the scope of our responsibilities. ************** understands that every issue cannot be resolved by us but looks forward to us addressing the issues under our contract.
To ensure swift resolution, we have scheduled a plumber and punch crew to address the issues covered by warranty by 4/26/2024. We remain committed to providing excellent service and addressing any legitimate concerns to the best of our ability.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.