Customer ReviewsforComfort Keepers - Lee County

If you are reading this review I assume you are looking for assistance for a loved one. That being said I would HIGHLY DISCOURAGE you from using Comfort Keepers of Fort Myers. My father in law is 93 years old and suffers from early on set dimentia. We were looking for an agency that would help us in the mornings. We needed someone to come each morning, get him up from bed, assist him in getting to the bathroom, change his night diaper and feed him. My husband and I trusted that the employees from Comfort Keepers would care for him as they would their own loved one. He only eats breakfast and dinner so it is crucial that he eats both meals. Instead they didn't feed him for the 3 days!!! On the third day, he was so weak he fell. We found him on the floor of his apartment in pain, bruised from head to toe and unable to get up. As you can imagine we were extremely upset. No one at Comfort Keepers seemed to care regardless of the numerous people we spoke with at the agency. Dawn, the general manager didn't even call us until the following day. The night staff is on call for emergencies, I would certainly think this was an emergency! Their was no ownership of their lack of care and nothing was put in place to prevent it from happening again. Since they were continuing to give us different caretakers each day, which is really difficult for someone with dementia, I wrote up instructions to help the caretaker to know how to best help our father. Yet employees continued to come out and neglect him. One left him on the couch, put his breakfast on the table, and moved his walker across the room. When I arrived later that day, my father in law asked me to help him because he was "stuck". He couldn't get to the table to eat or get back to his bed because the couch was too low and he couldn't reach his walker. As each incident happened we communicated with the office and nothing changed. The last straw was when I went during the scheduled time and the caretaker was laying on the couch appearing to be napping while my father in law was lying in his bed in his own urine because he had an accident and had no diaper on. She stated that he was napping. She had not even gotten him up to clean him up nor feed him. When I asked her if she read the notes I left, she said she didn't see them. Comfort Keepers assured me that they communicated with all of their employees about each of their clients and would put in their notes that instructions would be on the counter. When I asked her if she read the notes from Comfort Keepers about him she stated there were none. The whole situation makes me so sad. How can a company claim that they care so much but yet do so little for their clients that depend on them? Comfort Keepers of Fort Myers is there to collect a paycheck. My father in law is a veteran and the VA referred us to them. Shame on you Comfort Keepers of Fort Myers for treating the veterans of this country like they are insignificant and not worth your time.

We are saddened by the review that we have received.

We always strive to provide the highest quality care. Our mission is to treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family. We have learned via experience we cannot solve all problems.

This client receives services through the VA. This review was written after we asked the VA to give the client a different provider.

We feel the dynamics of the family expectations were unrealistic for what was needed and appropriate for care for this man.

There are many things, we could address in the attached review. In short, unfortunately, it appears to be a form of retribution for turning the case back to the VA.

We feel that this gentleman deserves more care and socialization. We wish the client and his family the best in their future care and endeavors.