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Complaint Details
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Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had recently been married on Sept. 10, 2023. We received an email originally stating that our FINAL PAYMENT would be $905.40. Today we were told that we now owe an additional $2979.69. Out of no where, stating we owed taxes and other fees, but again we were told our final payment was something different. We had paid what we were told was the final payment. It isnt right now they are trying to get more money. A final payment is a final paymentBusiness response
10/21/2023
To Whom It May ***************************** you will find initial contract and estimate with taxes include and verbiage that client agreed to upon signing of the contract:
1. Any additional charges will be placed on a credit card immediately following the event (Under Deposit Schedule)
2. All food and beverages are subject to a 12% non-taxable service charge and 13% taxable administrative fee. The administrative fee is for administration of the banquet, special event or package deal. The administrative fee is not purported to be a gratuity and will not be distributed as gratuities to the employees who provide service to the guests. The service charge will be distributed as a gratuity for those who provide service to the guests.
All audio-visuals, room rental/set-up and meeting room internet fees are subject to a 25% taxable administrative fee. The administrative fee is for administration of the banquet,special event or package deal.The administrative fee is not purported to be a gratuity and will not be distributed as gratuities to the employees who provide service to the guests.
All food, beverage,and audio-visuals are subject to applicable sales tax (6.5%). (Listed in the Contract as well as on the Event Orders/Checks).Hotel's System did have a glitch where Taxes were not showing up on the check prior to function but was resolved the night of, in good faith the hotel tried to work with the client and assumed half of those charges totaling $1,037.14 leaving a balance of $1,037.14 for the client to pay.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.