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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
A mistake was made on my homeowners policy and I was overcharged hundreds of dollars. When I brought the mistake to my agents attention (Scott - Way Better Insurance), I was told *** insurance would not refund and there was nothing else that he could do.Business response
01/03/2022
Business Response /* (1000, 5, 2021/11/30) */ Contact Name and Title: Scott E. Contact Phone: 239-210-7720 Contact Email: **************************** Mr. XXXX contacted us in November 2020 for a home insurance quote on a new condo he was purchasing. We emailed him an insurance quote on 11/09/2020 at 12:44pm for his review. He called us back on 11/24/2020 and asked us to go ahead and type up the policy. A copy of this policy was mailed to him the next day. We sent him the application to sign, which he did on 12/01/2020 and was sent back to us. On 01/11/2021 another copy of his policy was mailed to him. In June of 2021 Mr. XXX called us and asked us to become his auto insurance agent as his last agent was not doing a good job. We had him sign a agent of record change and we became his agent on that policy also. On 11/29/2021, almost a year after his home policy started, Mr. XXX called our office stating he thinks he was over insured for the past year and wanted us to lower his coverage going back to the original inception date of 12/11/2020 and asked for a refund. I advised him that we are not able to go back to the original inception date, but can make any changes he wanted going forward. There was no mistake on our end as we presented a quote to him, he reviewed it, called us to get it typed up, signed the application, and received 2 copies of the policy in the mail.
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Contact Information
Business hours
Today,8:30 AM - 5:00 PM
MMonday | 8:30 AM - 5:00 PM |
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TTuesday | 8:30 AM - 5:00 PM |
WWednesday | 8:30 AM - 5:00 PM |
ThThursday | 8:30 AM - 5:00 PM |
FFriday | 8:30 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.