Business ProfileforGulf Coast Locksmith, LLC
Locksmith
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- Fort Myers, FL 33913-8123
- BBB File Opened:
- 10/2/2019
- Years in Business:
- 5
- Business Started:
- 11/20/2018
- Alternate Business Name
- Discount Locksmith of Cape Coral
- Gulf Coast Locksmith & Garage Doors
- Business Management
- Mr. Haim Dayan, Member
- Contact Information
Principal
- Mr. Haim Dayan, Member
Customer Contact
- Mr. Haim Dayan, Member
- Avi Buhbut, Manager
- Additional Contact Information
Phone Numbers
- (954) 554-2232Other Phone
- (239) 360-3331Other Phone
Website Addresses
- (954) 554-2232
Customer Complaints
14 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Monday May 27, 2024 @ approximately 930 am *********************** phone # ************ came to my address ***************** to create a new key and program my the key fob for my 2005 ***** CRV. When he was done he explained that the fob needed a new battery a CR1616 and all would work properly he even started the car. He billed my for $202.34 which came up as SQ Gulf Coast Locksmith. After an hour I got ready to go out and the new key would not start the car. I went to auto zone bought the new CR1616 battery and attempted agin to start the car it didn't work. Call the # ***** gave me and left 2 messages. I then called ***** and they told me.it can be programmed by following the steps on ******** After several hours I called ***** again no answer. ******* the course of the week I have called every day and spoke to many people @ ************ all said the would get back to to fix the issue and none have. At this point i had to use lyft to get to work which charged me $60 a day round trip from work. Yesterday Thursday May 30, 2024 I finally got call back from the people.from the locksmith company telling the would speak.to the tech to Come out and fix the issue. No one ever came nor did any refund my money which was the other option if they couldn't come out and finish programming my car. It is Friday and still have not been able to start my car and still paying Lyft to get to work. This is costing me a lot and I'm very disappointed that no one seems to care that I paid for.a service that was not completed. Please help
Read MoreCustomer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
John W
2 stars07/18/2022
Upon losing my apartment key and not being able to get in my abode, I called for assistance. I was told that the price would be discussed upon the technician's arrival. The technician stated that it would be an easy job as he immediately began to work on the lock. After several attempts, he was able to get the door open. No other "products" were necessary. No price was discussed as quoted upon calling. It was during non-emergency hours. I was told the service would be 150$. I found that ridiculous; however, still paid it. I received no receipt. The only "receipt" is my bank statement. I signed no work order and my identity was never verified for the address. My conclusion is the conduct of this business is extremely questionable and has no scruples. The fee was, by far, astronomical as well as the lack of professional requirements to fulfil a quote promise, to offer a hard receipt/work order with my signature, and to verify the address for requested service. Shotty business. The young gentleman that assisted was very kind and congenial; however, my suspicion is he wasn't trained properly for the details of this business. Thank you.
Gulf Coast Locksmith, LLC Response
07/19/2022
The original charge was 225$,it's was on Saturday and you called us to unlock your business.you complain that we didn't told you the price over the phone and because of that you got discount of 75$.the price that you been charge it's very Decent price.we send you the invoice again yesterday!!you have no reason to continue with your complaints.
Customer Response
07/19/2022
First of all, I am not a business, I'm a person who called about my home. I called you yesterday and you told me the lie that you approved the 150 charge to your employee before he charged me the 150. We'll, unless you are bothe telepathic, that would be impossible seeing as your employee never spoke to you seeing as I was with him the entire time. You also stated he was supposed to verify that I was who I said I was. Never asked for ID of any kind. I'm guessing your insurance provider might be interested in hearing that, if you even carry insurance. I'm also filing a complaint with Florida Department of Consumer affairs. Your made up pricing for a 5 minute job should be criminal, you should be ashamed of yourself, and your, ahem, company.
Gulf Coast Locksmith, LLC Response
07/19/2022
With all the respect you can check with every other companies and to see that the price that you paid it's Decent price.I already spoke to you over the phone and explained to you about your complain.and you choose to continue to complain here at BBB.it's not about 5 minutes job,it's about 10 years experience.but you know?I think even if we was tell you 20$ you will continue to complain!!
My technician already told me about your attitude and you continue with that here.I am sorry about your feeling but again you can check about the charge that was super fair!
Thank you and have a wonderful life.
My technician already told me about your attitude and you continue with that here.I am sorry about your feeling but again you can check about the charge that was super fair!
Thank you and have a wonderful life.
Customer Response
07/20/2022
Look at your reviews here my friend, I'm certainly not the only one on here that has a complaint about the way your company conducts business. I did check with other's they quoted charges of 75.00 to 100.00 dollars on a Saturday afternoon for a simple lockout as they referred to it. You are the reason your industry needs to be regulated. Don't worry, I'll look up your insurance provider and let them know about your company not even asking about ID. I'm also going to continue with my complaint with the State of Florida. Thank you very little.
Gulf Coast Locksmith, LLC Response
07/20/2022
Hi
You can check what ever you want to check I have no problem with that.and you know what?let's do something like that,i will send charity of 100$ to any organization that you choose but not refund to you because it's very normal price on Saturday afternoon.what do you think about that?
By the way I checked on you and I see that you complain about a lot of companies not only on me.
Let me know what do you think about my offer.
Thanks again
You can check what ever you want to check I have no problem with that.and you know what?let's do something like that,i will send charity of 100$ to any organization that you choose but not refund to you because it's very normal price on Saturday afternoon.what do you think about that?
By the way I checked on you and I see that you complain about a lot of companies not only on me.
Let me know what do you think about my offer.
Thanks again
Customer Response
07/21/2022
You know what, I'm not going to waste anymore of my time responding to a liar like you. You'll send to charity???? Just like you never sent all the other refunds to the other complaints. "I thought my office did it" your office is your apartment. More bull***, I'm done with you. Can't wait to hear from the state and what your insurance company has to say. Done!
Gulf Coast Locksmith, LLC Response
07/21/2022
Hi
I see that all you care it's about your self right??
And you want that people will continue to work for you for free right??
I am done with you and I paid all my other customers exactly like I promise and not like you that complain on everyone to get money back!!!
Hope that you will find something better to do in your life and not only to Complain on companies that work for you to get money back!
Thank you!
I see that all you care it's about your self right??
And you want that people will continue to work for you for free right??
I am done with you and I paid all my other customers exactly like I promise and not like you that complain on everyone to get money back!!!
Hope that you will find something better to do in your life and not only to Complain on companies that work for you to get money back!
Thank you!
Customer Response
07/22/2022
I'm done dealing with this lying charlatan. Clearly not a reputable businessman or business.
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