ComplaintsforCons Call Home

• Initial Complaint

  11/14/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a subscription plan with cons call home for a discounted time per minute per phone call my subscription ended November of 2021 and I have been paying only the main phone company secures at 15 minutes phone calls with console home I was being charged $4.42 per 15 minute phone call now with no longer having the subscription I'm paying $3.15 therefore I have been paying more per minute with cons call home when I was told or informed that it would have been cheaper I believe it was instead of paying 69 cents per minute you pay 29 since per minute I'm seeking to be being reimbursed the difference for every phone call that I was charged for at a supposable discounted rate. I have all of the transactions all the phone records of the rate per minute per phone call by both numbers my personal phone number and the second line number that cons call home provided which was the one that was supposed to be a discounted rate and all of the phone calls that were made with my personal number without console home is less I've put 2,500 into the phone provider of the facility and now seen that I probably would have saved half of that if I wasn't lied to and scammed. I've contacted the agent that helped me with getting connected with cons call home and he never acknowledged the email and never replied back to it other than replying or calling me to ask me if I wanted to continue my subscription the day after I sent him an email and didn't comment or explain or even attempt to give me a breakdown of my concern of why I was never being charged at the rate that should have been cheaper than it would have been without it

  Business response

  12/09/2021

  Business Response /* (1000, 5, 2021/11/19) */ ********* ******* purchased our service on May 8, 2021 for her loved one who was located at the Taylor Co. Restitution Center in Texas. ConsCalHome.com is an optional inmate phone service for correctional facilities across the United States, we are affiliated with any correctional facility or the inmate phone provider within the facilities. Before we complete any transaction the Terms and Conditions must be agreed upon. Ms. ******* agreed to our Terms thus the transaction was completed and the account was activated. Our Terms in part state: we are not responsible for any occurrences or policy changes with third parties such as a prison phone provider or the correctional facility..., refunds are at our discretion and there are no refunds after the initial setup. At the time Ms. *******'s account was activated we rated the call and we were able to assist her with a number that would fetch (at that time) the lowest rate possible. (at that time we were able to secure a number that reduced her 15 minute call $3.21 and remained until she canceled). On November 7, 2021 Ms. ******* sent a support email to our office: It stated the rate with Securus at Taylor Co. with her own number was now lower ($0.23) than what she was previously charged with ConsCallHome. It also said In part it says "I think Securus gets over in people as it is". Securus is the phone provider within the facility and they dictate the phone rate and again (prison phone providers) may change their rates for telephone calls, at any time and they are not required to notify anyone outside of the facility. On November 8, 2021 Ms. ******* canceled her account. As our terms state we are not responsible for any changes with the facility, or third party vendors, nor are we made privy to any internal changes within the correctional facility. Please keep in mind, during her use of our service we were able to provide service at the lowest rate possible, however because of the recent change that occurred effecting cost her instate number is now at the lowest rate allowed. There is no money due, all charges were in proper order.

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