ComplaintsforDiscount Magazine Subscription Service Inc.
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Complaint Details
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Initial Complaint
11/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
The below is a copy of a letter of complaint my incarcerated son sent to the magazine company.Discount Magazine subscription -07-22 I want to start this letter by saying how extremely disappointed I am with your company. My original order with you was $265.85, then a renewal of all but two of those magazines plus one new one for a total of $230.81. This may not be a lot to you but it is to me. I chose your company from several because you have been in business since **** and deal with "the educational community". I have had nothing but problems since the start. Many of which still have not been resolved. I and my family have written multiple times. My recent payment was clearly written to Renew these magazine subscriptions:guitar worldscience newsscientific AmericanarchaeologySmithsonianastronomynational geographicYet once again someone got it wrong.I got a duplicate of scientific American.See back of page -->{both labels}With a new end date showing only 6 months added to my subscription.I'm sure the same has happened with all the renewals So Please Fix Them All.Business response
11/10/2022
I have called Scientific American and merged your two accounts into one. They will adjust credit for all dups and you may keep the extra issues complimentary. If any other titles are duplicating, please let us know? You do not need to write through BBB. You can simply write us directly or have your family member call us to say which specific magazine is duplicating.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.