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ComplaintsforSouthWest Direct Inc
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Complaint Details
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Initial Complaint
12/15/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 8/28 i went to google.com and purchased 2 tickets to AZ, $580.00 and I paid extra $23.00 per ticket as an insurance incase I need to cancel, the flight was scheduled for 11/8. On 9/12 I found out I needed to have surgery and wouldn't be able to go on vacation. I called southwest and told them I needed to reschedule, they basically said I needed to use the tickets on 11/8 or I would lose the money, I told them I paid extra to have insurance, they said no that tickets weren't refundable, that the insurance was through a third party company that I needed to contact them. However the email confirmation of the purchase and payment was coming from southwest and I had no way to contact the "third party" company, no where on the emails says that it was another company. I contacted southwest several times to have a refund or exchange of date and basically everyone said there's nothing they can do and to contact my bank to file a dispute. I contact Bank of America on 10/25 they said it wasn't fair that southwest was keeping the money when it was a situation out of my control. I filed a claim Bank of America refunded me the money. On 12/1 my bank removed the refund because they contact southwest and they said tickets weren't refundable but I can pick a different day for traveling. I called southwest again (3 times) and they keep saying tickets are not refundable or transferable. I called Bank of America back again and they insisted that southwest is telling them that I can reschedule for a different day. One more and last time I called southwest and they stated they cannot refund me or exchange the date for me. Southwest is saying there's nothing they can do to refund my money. Bank of America can't refund my money because they're saying southwest is willing to exchange the date. $580.00+ may be pocket change for some people, but for me being in disability, with a 6 months baby and sick $580.00+ is a big deal. Please help me, at this point all I want is a refund
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.