Customer ReviewsforGood Deals Appliances, Inc.

Horrible service and there appliances are overpriced and cheap. I purchased a stove and microwave by Whirlpool and the didnt last 5 years

Dear *****,

I hope this message finds you well. I want to express my sincere apologies for the dissatisfaction you have experienced with the recent purchase of a microwave and stove from our store. Your feedback is incredibly important to us, and we are committed to addressing your concerns promptly and to your satisfaction.

We understand your disappointment with the pricing of these appliances and the issues you have encountered with their performance and build quality. We  offer Whirlpool products that provide value and reliability to our customers, and it is clear that Whirlpool fell short in this instance.

To address your concerns, we would like to offer you the following options:

 **Repair/Replacement:** If you would like to keep the appliances, we can schedule a technician to inspect and repair for a fee, or offer a replacement at  our cost.

Please let us know your preference, and we will ensure that the necessary steps are taken promptly. Your satisfaction is our priority, and we are committed to making this right for you.

Once again, I apologize for any inconvenience you have experienced, and I want to thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to serve you better in the future.

If you have any further questions or concerns, please do not hesitate to reach out to us at ******************************** or ************. We are here to assist you in any way we can.

Thank you for your understanding and patience as we work towards resolving this issue.

Sincerely,

***********************

Dear *****,

I hope this message finds you well. I want to express my sincere apologies for the dissatisfaction you have experienced with the recent purchase of a microwave and stove from our store. Your feedback is incredibly important to us, and we are committed to addressing your concerns promptly and to your satisfaction.

We understand your disappointment with the pricing of these appliances and the issues you have encountered with their performance and build quality. We  offer Whirlpool products that provide value and reliability to our customers, and it is clear that Whirlpool fell short in this instance.

To address your concerns, we would like to offer you the following options:

 **Repair/Replacement:** If you would like to keep the appliances, we can schedule a technician to inspect and repair for a fee, or offer a replacement at  our cost.

Please let us know your preference, and we will ensure that the necessary steps are taken promptly. Your satisfaction is our priority, and we are committed to making this right for you.

Once again, I apologize for any inconvenience you have experienced, and I want to thank you for bringing this matter to our attention. We value your patronage and hope to have the opportunity to serve you better in the future.

If you have any further questions or concerns, please do not hesitate to reach out to us at ******************************** or ************. We are here to assist you in any way we can.

Thank you for your understanding and patience as we work towards resolving this issue.

Sincerely,

***********************

I would prefer a replacement I cannot afforded expensive repairs. I purchased all Whirlpool appliances washer, dryer, stove and microwave. They all all broke before 6 years of use. My microwave is not that old probably 4 years and its the only appliance I have left from Whirlpool and after rare used there is problem with the start button if I press on it it doesnt shut off. *******************************,**********, ******* ************

They have offered a new replacement on my microwave, what is the next step with Good Deals? I need to know who to contact they have many stores.If you could help me this I would appreciate it. Thank you.

Hello,I havent heard anything yet for the process?

Sorry I just saw these responces today  - I have left a message for ***** on her phone to contact me to see what she would like to do

today 10/12/23

We have a new microwave coming Saturday to ***********

We spoke on the phone and we took care of her issues.

We purchased a refridgerator and dish washer from Good Deals Appliance in Naples, Fl.. We also purchased the warranty with these items. Since they were placed in our home, we have had trouble. The fridge needed the ice maker worked on under the warranty. Then they had to come again for the ice maker, finally they had to come back a third time and finally had to replace the icemaker. Then they had to come replace one of the doors on the fridge because it was not closing correctly. Then with the dishwasher, they have come two times for non working issues. Now as I wait for the appliance tech again for the dishwasher, because it has not been sending water into the unit. Mind you, with the warranty that they sale you, you have to call the warranty company to get a person to contact the appliance service for you, then the appliance tech comes within a month a says well now i have to order that part and you are without the appliance for another two to three weeks. I wish that I could get a full refund of both appliances and I will purchase elsewhere. Terrible service and terrible appliances. They should change their name to Good Steals! Thanks for reading, *** **

***,
I can understand how you feel, I have had an icemake break and couldn't fix the unit so I got a new frig, Its' a good thing you have the extended coverage you would be out hunderdreds of dollars in service. Not sure why the statement that it took a month for the tech to come to your house, in the busyiest part of our season might take a week to ten days at the max, maybe you had a busy schedule and couldn't meet up with service. as far as service goes, It's impossible to cary every part for every appliance on a truck you must ubderstand that they won't let them stock electrical boards they require a core deposit and there is a national shortage.
We understand that we expect appliances to work worry free for 15 to twenty years, but thats just not the way ANY appliance is made anymore. There is no brand that stands out a s better than another these days and parts availalbility is a real problem for alot of industries. If the warranty company can't get the part to fix the unit they must replace it.
As far as Good Deals replacing or refunding you for a appliance over a year old doesn't happen, that would be up to the manufacturer to do anything like that we can replace it the day it's delivered if there is a problem after that well that is why the have a manufactures warranty for the first year.
I couldn't find your name in our database if you reach out to me with an invoice number I would be happy to look into your issue to see if we can help in any way.

Gart S.
customer service
239-437-9134

You not being able to find me in your computer is funny! This supports everything that I had said in my complaint, about your service and complaints. What you are doing now, is a tactic the used car salesmen use. It is called the redirect, put everything on the appliance companies and products are made. When it comes down to it, you sale and advertise your products cheaper, Because you purchase knock offs cheaper and pass the **** to the consumers. It is also funny, that the owner does his commercials about how many he has in stock and how cheap, but never brags about his customer service accomplishments. I will never be satisfied as a customer of Good Deals. Terrible Appliances and Terrible customer service!!!!!!!!!!!