Business ProfileforGolden Palms Motorcoach Mgmt

We made a rental reservation in May of 2021 for our winter vacation for January and February 2022 at the Golden Palms Luxury Motorcoach Resort. Ask several questions regarding the property and lot. We were told the lot was of "premium quality". They did not disclosure anything else at the time. In October, we receive a call from the manager/developer that there would be some construction but not near us. It was too late to make another reservation for any other location, so we were stuck with trusting him and the lot owner of site #85. When we arrived, we discovered that the owner, manager/developer totally mislead and misrepresented the property and conditions. The lot was not premium, it was full of weeds and construction everywhere! We ask to be relocated or refund our money and they refused. I would never stay at this property ever again. NEVER AGAIN! In our experience, we would not trust the owner/manager/developer even if they gave it away for free! Be warned!!!!!

We were concerned our winter guests would not be happy if they arrived for their stay without knowing there would be construction going on throughtout their stay. For this reason we reached out to everyone who had reservations with us including Mr ****. We contacted Mr **** in September of 2021 to let him know we were new and there would be considerable construction of casitas and RV pads. At that time we offered him a full refund if that was not the environment he wanted to stay in. He was very aggressive, threatening a lawsuit etc. When he threatened to sue us, we said we were cancelling his reservation. He then calmed down and stated he already had trips planned to Disney, dinners with friends etc and while not happy there would be construction he wanted to keep his reservation with a 20% discount. We told him we there would not be a discount as we had a waiting list of potential renters. We then emailed him a letter which he responded to acknowledging his receipt of and agreement to. Here is the email exchange in full:

From: ****** **** <***********@sbcglobal.net>
Date: Thu, Sep 30, 2021 at 12:19 PM
Subject: Re: Upcoming Reservation
To: Golden Palms Luxury RV Resort <*************************@gmail.com>

To whom it may concern,

We have made no changes to our reservation.
****** ****
Rosebud Property Holdings, Inc
******.****@sbcglobal.net
*************


On Sep 30, 2021, at 10:35 AM, Golden Palms Luxury RV Resort <*************************@gmail.com> wrote:


Good morning Mr. ****,

We are reaching out to confirm your reservation. Per our previous email (see below) our cancellation policy is still in effect. Do you wish to cancel or would you like to keep your reservation?

We look forward to hearing from you.

Thank you

Golden Palms Motorcoach Resort

Dear ****** ****,

Thank You for your reservation at Golden Palms Luxury Motorcoach
Resort.

Please be informed that we are a new resort and as lots are being sold,
owners are building structures and other improvements on their
property. As a result, there will be construction during your stay. We
apologize in advance for the noise and inconvenience this will cause.
If you choose to cancel your reservation, please do so now. We would
be happy to provide you with a full refund of your deposit.

If you choose to keep your reservation, our cancellation policy will still
be in effect. Once you arrive it will be too late to receive any kind of
discount, refund, offset or compensation due to the inconvenience of
the construction activity.

All amenities are completed and will be open during your stay.

Thank You!
Ron G., developer
Golden Palms Luxury Motorcoach Resort
c. ************
e. *************@comcast.net




On Sat, Sep 18, 2021 at 2:38 PM Golden Palms Luxury RV Resort <*************************@gmail.com> wrote:
Dear ****** ****,

Thank You for your reservation at Golden Palms Luxury Motorcoach
Resort.

Please be informed that we are a new resort and as lots are being sold,
owners are building structures and other improvements on their
property. As a result, there will be construction during your stay. We
apologize in advance for the noise and inconvenience this will cause.
If you choose to cancel your reservation, please do so now. We would
be happy to provide you with a full refund of your deposit.

If you choose to keep your reservation, our cancellation policy will still
be in effect. Once you arrive it will be too late to receive any kind of
discount, refund, offset or compensation due to the inconvenience of
the construction activity.

All amenities are completed and will be open during your stay.

Thank You!
Ron G., developer
Golden Palms Luxury Motorcoach Resort

What Ron G. fails to point out is that he waited until late September to notify us of any construction on the property. We tried to book reservations elsewhere, but it was too late in the calendar year for the season. The construction is through the entire park and has been planned for months. Ron G. was aware of this but waited until the last minute to notify us so we would have very little chance of getting a reservation anywhere else.
Ron G. has been untruthful with us and mislead us.
This park has terrible Road Noise 24hrs.every day. Our lot has not been maintained, has weeds everywhere. Other lot owners have complained to us as well of the very poor management regarding Ron G.. This has been our worst experience of our traveling lives all due to Ron G. and his dishonesty!
Be WARNED!!!!!!!!!!!! STAY AWAY from Golden Palms Luxury Motorcoach facility.