ComplaintsforSuper 8 Motel
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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Was practically expelled from accomodations due to a range of issues which ranged from minor inconveniences such as the absence of a remote or clock, all the way to blatantly callous rejections of any intent to provide sanitary, safe or habitable lodging. The room lacked Air Conditioning and the smoke detector had been removed. ******* thrived in the space behind the bed, the sheer number of which I have documented.Business response
08/23/2022
Guests checked-in in the room and came back after 8 hrs. complained about AC not working so front desk went with guest to his room and checked and everything was working fine. After that guest stayed in the same room for the whole night. We are in a slow season and we do have plenty of rooms empty right now so if any guest has any problem, we give them a different room immediately. There was no problem in that room and if the guest did not like the room, then he should have asked for a room change but everything was working in the room and he decided to stay in the same room and asked for 50% discount. The front desk refused to give 50% discount, that's why guests complained about the better business bureau.Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Disgusting property. My staff was checked into multiple rooms that weren't cleaned from the previous occupant. Urine in the bath tub. Hairs on the toilet seats. Dirty sheets when the top cover was pulled back. Holes in the wall. Desk chairs that are broken. We ended up not staying because of this and moving to another hotel. The supervisor would not refund our first nights charges. This property needs to be investigated and shut down for health code reasons. I would like my roughly $1k back in charges as my employees were checked into dirty rooms!
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.