Customer ReviewsforAutoNation Toyota Fort Myers

Our 2015 RAV 4 had service completed late last year, 2022. The brakes were redone and a full-set of tires were installed. On the drive home, abnormal noise was noted when braking. We called on two occasions over the next days and weeks to report this issue. We were told by your representatives that this was normal after getting new brakes installed and it should go away after a couple of weeks. Oddly enough, the noise was not present the next 2X I drove the vehicle. Due to the nature of this car being a spare vehicle, it does not get drive very much so my wife probably did not notice anything. Having said that, when I drove it, I would notice odd clunking noises when driving down the road..even when not braking but when going over manhole covers. As I drove the vehicle on 25 February 2023, I noticed horrid sounds when turning a corner and horrible clunky noises when I ran over any bump. I rolled down the windows to isolate the noise. It was coming from the front drivers side. When I reached my driveway, I took the wheel off to inspect. As I started viewing it, nothing seemed interesting. When I looked over the top of the brake caliper, I noticed a s**** sitting on my steering arm. Then I saw something that horrified me. I saw that the caliper was not screwed in on the top or bottom. It was just hanging out loose over the rotor.I drove to the local auto parts store to share my story and picked up a pair of new screws. I installed them and saved our family from potential death.Your dealership lacks repair safety. So much so that it scares me. My family of 4 drove that vehicle at highway speed for more than a couple of hours to attend soccer tournaments etc. YOU COULD HAVE KILLED US. Had that brake caliper shifted/tilted at the right angle, it would have pinched itself against the tire rim and locked that drives side tire up at full highway speed and our family would not have been around to complain about it. I do NOT recommend service at this dealer

I traded my vehicle into AutoNation in ***** and bought a "used" 2022 vehicle located at AutoNation Fort Myers location. The vehicle had been advertised from *the dealership's* submitted information, to have minor front end damage consisting of a scuff. By phone calls and photos, the dealership claimed the damage was repaired and "looks great and ready to go for purchase." The dealership intentionally (I have video of, what I was told was the General Manager) admitting to intentionally defrauding and actively deceiving customers used false information to report to Carfax, intentionally uploaded false photos of the car's condition, intentionally relayed false information between his AutoNation dealership and the AutoNation dealership in ***** about the condition. The damage his dealership tried to cover up was a major front end collision, which he labeled all as a "scuff." The total "scuff" damage that was not disclosed on a "used" 2022 vehicle was: 2 broken headlights and headlight mounts, a bent hood, a broken grille, engine mounts at the fairing broken on BOTH sides, entire front bumper destroyed needing replacement AND the interior rear seat was COMPLETELY stained. All. Labeled. as. a. "Scuff." As well, as intentionally hidden with pictures of a pristine and new looking car, showing NO damage at all, as it was relayed to myself, my **************** manager that the "scuff" had been repaired.He also refused to give me the dealership license number for reporting, I have video of this as well. I also have video of him yelling and saying that he "does this with every used car he brings in, I label all damage as scuffs and send them out of the door. Good luck saying otherwise."They only reversed the deal after I threatened legal action despite having a 5 day window. This transaction despite being reversed, still cost me out of pocket expenses, opportunity loss & legal fees.

Just for clarity*I didn't arrive until I WAS TOLD that the vehicle was out of detailing. The damage to the vehicle when listed for sale was ONLY LISTED AS SCUFF with minor front collision. NOT AN ENTIRE MAJOR FRONT END WRECK. The EXTREME amount of damage and major vehicle collision was NEVER disclosed or reflected in the **** CarFax, OR AutoNation's description or pictures OR verbally when 3 people contacted your dealership to verify it prior to purchase. They tried to tell me AFTER the purchase that if I wanted to keep the car, I could wait a few days and they'd have it fixed. TO DAMAGE THAT WAS NEVER DISCLOSED IN THE FIRST PLACE.BAIT. AND. SWITCH. The car was purchased and completed, and THEN they reversed the vehicle. They didn't offer to reimburse me fully, they only offered some. Despite it being 100% their fault, lies, and deceit. The fact *************** has the audacity to even get on here and respond that this is fabricated is beyond reproach. That alone has irritated and insulted me to no end. I will not be letting this go.0000000 You haven't gone above or beyond a single ounce of effort, since it took me 5+ months to even get you to RESPOND in the first place. The fact you never even FIRED your sales manager for allowing this, shows even more intent. Aside from the fact you RELISTED the car using the SAME photos and description AFTER the sale was reversed, WITHOUT ever updating the ACTUAL damage, PROVES how criminal you and your dealership actually are. I literally have proof of every step showing my side. Video. Photos. Try me you lying "businessman."