Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/17/25 I purchased a new Hyundai and a Dealer General Warranty protection bundle from Hyundai of Ft Myers. On 2/7/25 I canceled the protection bundle for a full refund. Terms of the Agreement stipulate that refunds will be issued within 30 ******* is now over 2 month later and despite having contacted the dealership post sales manager and finance person multiple times and been promised updates that never happened I have still not received the refund.Please help provide the refund to me asap (this was a cash deal so refund goes to me and not a bank).

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  

  Good afternoon.

  
  

  The dealership has finally sent the refund check after much delay.

  You can close the complaint.

  
  

  Thank you and have a great day.

  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 25, 2025, I brought my vehicle to Hyundai of Fort Myers for service under Recall #*** (ABS Brake Fuse Recall). One week later, on February 1, 2025, while driving, my vehicle suddenly shut off as if the keys were removed. It refused to restart and displayed the error code Check Fuse Brake Switch.I immediately contacted the dealership to request towing assistance, as my vehicle had been running perfectly since purchase. After being passed among **************** and Roadside Assistance, I eventually had to arrange and pay for towing on February 3, 2025 due to safety *********** the dealership, my vehicle sat unattended for a week. After multiple attempts to obtain information, I learned that my advisor was no longer employed there and that I would be charged over $500 for unauthorized repairs. They could not explain what work was performed, which technician handled my vehicle, or what occurred during the recall service.Due to this unprofessional handling, I obtained quotes from local mechanics and had my vehicle towed to Tuffy ******************* in ************. Their technician determined that a missing nut on the brake switch, most likely due to a negligent technician from Hyundai, caused poor contact, preventing the car from starting. Additionally, the dealerships negligence ruined the car battery, which then needed replacement.Finally, I contacted my Hyundai case representative, explained the situation, and requested reimbursement. I was told that without a clear record of the service, Hyundai would not assume responsibility for the damages. This situation has cost me over $700 in repair fees and towing expenses, and I am seeking reimbursement. If any additional documents are needed please contact me at *********************

  Business Response

  Date: 02/14/2025

  ** HAVE RECHED OUT TO THE CONSUMER AND WE WANT TO HELP IF WE CAN.

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22933146
  
  I am rejecting this response because:

  Business has yet to reach out

  They can contact me at ************ at any time 
  
  Sincerely,
  
  Maximus Madera

   

  Business Response

  Date: 02/18/2025

  The customer was here on Saturday and picked up the car, they refused to pay the diagnoses fee and Hyundai said the repair was done properly. the vehicle needs a brake switch, but the customer declined. 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22933146
  
  I am rejecting this response because:

  As stated previously, my vehicles brake switch was functioning normally prior to the recall service, and at no point did it indicate a need for replacement. I have yet to receive a clear, consistent explanation regarding what work was performed on my vehicle during the recall service or during the week it was held at the dealership. Even my Hyundai customer service case representative was unable to reach anyone at the dealership for answers. Given this lack of transparency, recommending a brake switch replacement appeared to be an attempt to overcharge me for unnecessary repairs. Please review my full complaint and address these inconsistencies.

  Sincerely,
  
  Maximus ******

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beginning of November 2024 I bought a used 2016 Dodge Ram 1500 from Hyundai of Fort Myers. I was informed that a 127 point inspection was done on the vehicle. Not even two weeks after purchasing the vehicle the transmission went out and the vehicle was inoperable. I called the dealership and spoke to my car sales man who told me it sounds like you have bad luck and its not our problem. I then went into the dealership and spoke to the sales lead who found it was covered under warranty and said if I had it towed there they could have it fixed and put me in a rental for the meantime. The vehicle was dropped off to the dealership by tow truck at my expense on November 18th. I have attempted to be patient and reached out multiple times and never get a clear answer. Finally December 23rd I got a message from the service department representative saying I actually have a claim submitted based on the Warrenty and Im waiting to have the technician pull some fluid from the transmission for me to verify that the transmission has blown up but were still a process away. I still have to get it approved. Get it ordered and get it installed and programmed at the ******** dealership.. Its now almost February and havent heard from anyone. When I called I was informed they were still waiting for fluid to be pulled. Im having to pay for a vehicle I dont have, Im in a rental car when I bought a truck to be able to use it. When reading reviews about the dealership selling used cars others have posted other issues of purchasing used cars from this company. This is the second used car I have bought from this dealership and had issues with not even a month of owning them. The truck has just been sitting in there back lot. I drove by yesterday and it was still in the same spot its been in.

  Business Response

  Date: 01/31/2025

  We are waiting on parts...once the parts get here, the team will fix the truck.

  It looks like we are paying for a new loaner car for you, believe me, we want to get your truck done and back to you ASAP.

   

  JC

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car that we have was not purchase at the dealership where this dispute is occurring but its the dealership closes to where we live the car was bought in a buy here pay here used with less miles than what it has now. Since then we have taken care of everything for this car always did the oil change on time and tunes up when needed. Hyundai got sued because vehicles were seizing at ******* miles. Our vehicle was under that lawsuit we had a personal shop check the vehicle to make sure that this what it was and they confirmed it. Hyundai doesnt want to replace the motor until they figure out if thats really what it is now they are trying to charge us for a starter that broke because of their recall motor which they said it was going to be $1,900. they also charged us for them to inspect the vehicle now we have to pay another 200 so they can make sure that it was seized motor because we cant afford to pay $1,900 for a starter. The car is paid off but they should cover the cost to fix the vehicle because of the recall we are not at blame the motor of the vehicle seized exactly at ******* miles like the lawsuit has explained

  Business Response

  Date: 01/07/2025

  Hello-

  I am not sure I understand the complaint.  It sounds like you have a HYUNDAI, and you want the HYUNDAI factory to replace the motor under warranty? We are not the Factory, and we don't have any control over that process. It's always our hope that they approve claims as we get paid to fix them. 

  ONE thing i can offer is to get you a new or newer car at a great price, I can offer you the Employee purchase plan and we can take your broken car in on trade. I think you would be surprised how hard we would work to help you.

   

  thank you

   

  *****

   

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22775334
  
  I am rejecting this response because:

  The engine seized on my motor, and per the lawsuit against Hyundai, my vehicle qualifies for engine replacement. Upon taking the vehicle in to the service center at Hyundai Fort Myers, I was told it would be $200 diagnosis fee for them to make an evaluation on the car and submit the request to Hyundai. The next day I was told they did find that the engine has seized and had submitted it to Hyundai for approval. Then the next day I get another call telling me they actually need to change the starter on the car in order to complete their evaluation. I did not understand what changing the starter had to do with checking if an engine has seized because either way, the car will not start. They told me it was just protocols and it would be $1300 to replace the starter. I did not want to do it there with them due to the unlawful price theyre charging to do such procedures. I told them I would have my mechanic come pick it up, change the starter for me and take it back. Mind you, my mechanic is only charging me $200 to change my starter. See the difference? Then ******, the service advisor on my case, told me I would have to pay ANOTHER diagnosis fee of $200 upon bringing the vehicle back after getting the starter changed out. Doesnt make sense why I should have to pay another $200 for your technician to FINISH diagnosing my vehicle. I asked ****** if he can guarantee me that they would not find anything else wrong with the car and therefore preventing them from finishing the evaluation to submit for the recall of replacing the engine, and ****** told me he could not guarantee anything. It is unethical what this place is doing to their customers. My engine seized due to failures on this companys part. Not from negligence on my part. I shouldnt even have to pay a dime for any this. 

  
  Sincerely,
  
  Yamelin Mena

  Business Response

  Date: 01/07/2025

  We are not HYUNDAI ***, we do not control what is covered by recalls. We do charge a fee to take the motor apart to see if the warr will pay, IF HYUNDAI approved the claim, HYUNDAI pays the fee.

   

   

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/24 I purchased a used 2019 Hyundai Kona and paid for the Certified Pre-Owned fee. I didn't know there would be a fee to certify a car as pre-owned, but they told me the rest of the warranty wouldn't apply if I didn't pay for ***, so fine. I signed paperwork saying that the only open recall on the car was resolved - which I didn't get a copy of. During the financing portion, me and my husband were pressured to purchase the bumper-to-bumper warranty that restarted the Hyundai warranty for another 10 years. This is not true - it is much like any other extended warranty, but they didn't give us the chance to read through the paperwork. Since the car is for our underage daughter, we agreed. Took the car home only to find out there are three, THREE, unresolved open recalls on the car, TWO of which are serious safety recalls and may cause the engine to seize/blow up. So, technically, this car is NOT a Certified Pre-Owned vehicle. How do you certify a car that has open recalls? We called a Hyundai dealer closer to home to have the recalls addressed, and their service department was adamant that Hyundai of Fort Myers should have NEVER sold us the car with these recalls still open. Therefore, as a remedy, I want the Certified Pre-Owned fee back. Since it wasn't listed on the bill of sale, and I can see the bumper-to-bumper warranty listed, I want THAT amount back, since it was about the same as the *** fee: $3371.00.

  Business Response

  Date: 12/13/2024

  Message Received.

  We have reached out to the customer, and we canceled the warranty for $3371.  The refund will be sent to the consumers lender as soon as it is processed. This usually takes 2-3 weeks, but we asked for it to be rushed.

   

   

  ***** *****

  General Manager

  Customer Answer

  Date: 12/27/2024

   
  Complaint: 22683019
  
  I am rejecting this response because: The refund has yet to be issued to our lender in the amount of $3371 and it has been more than 2 weeks.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 12/27/2024

  I just spoke to the ****************, and they have sent the check... I'm sure the holidays have slowed things down.

   

  We are sorry for the wait and have no control over the US Mail.

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22683019
  
  I am rejecting this response because:

  You advised that the refund had been processed to my lender but due to holidays there may have been a delay, however it is now almost the end of January and still no refund has been received. Please submit documentation/proof that this refund has been submitted and by what method. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/22/2025

  Below is a screen shot of the day they accepted / took our funds.

  The money has been applied to your loan at ************

   

  see attachments

• Initial Complaint

  Date:11/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 GMC ****** truck as well as an extended warranty from Hyundai in Fort Myers on August 2, 2024. Two months after having the truck, there was an engine noise and I took the truck back to the same dealership. The service advisor contacted the extended warranty company and they wont cover the parts due to the parts being after market and not factory. Hyundai sold me the truck and the extended warranty knowing it had after market parts. The sales manager **** ****** said the only thing they would do for me is refund me the extended warranty and send me on my way with a truck that is broken and doesnt drive. I would have never bought any vehicle if it had not come with a warranty. The vehicle has been there almost a month because no one from the service department, management, or sales will return our phone calls.

  Business Response

  Date: 11/21/2024

  We have received the complaint and will address ASAP.

  Once we have settled up with the customer we will report back.

   

   

  JC

  Business Response

  Date: 11/21/2024

  Mr. **** bought this vehicle and warranty.   The warranty will not cover the issues as the motor has some after market parts.  We have offered to fix the vehicle and cancel the warranty as it doesnt cover the issues, we dont really have anything else we can do.  The vehicle was purchases AS IS, and we are really trying to help.
  
   
  
  This is our last offer.
  
   
  
  ***** *****
  
  Managing Partner
  
  Hyundai of Ft Myers

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22585087
  
  I am rejecting this response because:

  We have never been offered by Hyundai that they would fix the truck. We have had no communication because no one at Hyundai will talk to me. I want my truck fixed by Hyundai and I want an extended warranty for my truck like I paid for. Hyundai knew the truck had a problem, Hyundai knew the truck had aftermarket parts and STILL sold me the truck and an extended warranty that they said WOULD COVER everything on the truck. 

  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 11/21/2024

  #******** = ****** ****
  
  Update:
  
  Mr. **** bought this vehicle and warranty.   The warranty will not cover the issues as the motor has some after market parts.  We have offered to fix the vehicle and cancel the warranty as it doesnt cover the issues, we dont really have anything else we can do.  The vehicle was purchases AS IS, and we are really trying to help.
  
  This is our last offer.
  
  ***** *****
  Managing Partner
  Hyundai of Ft Myers 

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 8th 2024 I purchased a 2022 Tesla 3, long range , gray in color (5YJ3EZ1EB4NF190957) from Hyundai of Fort Myers. This vehicle was misrepresented by their sales staff making them guilty of lack of full disclosure and fraudulent misrepresentation. An activity that should be considered and I believe is criminal for a dealership to partake in. I in total paid Hyundai of Fort Myers $26500.00 only to find out that the car was a complete write off by an insurance company and the best appraised value for this car that I could find was $13000.00. I've contacted Hyundai of Fort Myers but to no avail, they will not respond. I want to return this vehicle for a full refund or pay the appraised value of $13000.00.Any assistance would be greatly appreciated. Thank you *************************

  Business Response

  Date: 07/30/2024

  We received your complaint.

  Every used vehicle and new vehicle have a car fax pulled and signed by the customer. In addition, on our website we have a carfax "button" on every car.  When we sell a vehicle, we print out he most recent carfax, we review with our guest and if they buy the car they sign it.  On this vehicle the guest signed in multiple places over many pages.

   

  Attached is the carfax that was signed and scanned into our records. 

  **If the customer is saying that they did not sign this form, that is a different story. I would then bring in the police to do a full review and if our team lied they would not only be fired but also prosecuted.

   

  *********************

  General Manager 

  Customer Answer

  Date: 08/14/2024

   
  Complaint: 22064325
  
  I am rejecting this response because:  At no time during the purchasing procedure did I see the carfax. You deal with these supposedly reputable legitimate companies to avoid scams and misrepresentation .
  This dealership listed this car at almost twice the actual value. Why would I knowingly pay twice what a car is worth?
  During the purchase procedure they virtually throw hundreds of papers at you to sign, which of course you don't read or would ever have the time to but because your dealing with a reputable dealer you sign here and initial there.
  The car fax was discussed with ******* the salesman who flipped through a bunch of papers and stated clean carfax , no air bag deployment as the window sticker says. I don't even have documents showing the sale . They have a large desk screen that pops up documents one after the other that you don't read , you except their word as to content. Then upon leaving they gave me a computer stick (I don't have a computer) but what I do have is the window sticker with the well worded carfacts report on it that does not state the vehicle was a total insurance write off. The way I found out was at Carmax they offered me $13000. ,the value of a insurance write off Tesla. In Florida that vehicle would of had a salvage title or rebuilt title but some dealers the less reputable have found a way to bring in out of state vehicles and obtain a clean title. 
  I'm quite sure there is nothing that can be done in my case but perhaps we can open the eyes of other purchases.  Paying $13000 over a vehicles value is beyond recovery for a 73 year old pensioner .
  I have also notified Capital 1 auto finance (the lein holder on the Tesla) and they are presently consulting with their legal team as well because they are also a victim in this crime. They also were mislead into financing a car for twice it's value and when I surrender it to them they are automatically out $13000 or more.
  Please look at the window sticker that was on the car and tell me this is not mislead. 
  

  
  

  Sincerely,
  
  *************************

  Business Response

  Date: 08/14/2024

  Good afternoon....

  On our last email i forwarded a copy of the carfax that was signed. ARE you telling me that you did not sign that?  

  The price you paid on this vehicle was $22,361.  We knew it had an accident. We knew that the car had an accident during the chip shortage ad no one could get parts, it looked like the *********** did a total loss becasue there were no parts. A dealer in ** bought it and waited for parts and fixed it and sold it at the auction.  To My knowledge the car is near perfect.  I have no idea why you think its worth 13k? That makes no sense.

  we owned the vehicle for $27,517 and you bought it for $22,361....If this car didn't have an accident, it would have been ****** more.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22064325
  
  I am rejecting this response because:  So yes I did sign a multiple set of papers including the car fax report obviously.  How ever I'm looking at the car fax on the car window sticker while your salesman ***************************** is flashing a bunch of papers having me sign and initial explaining that they were the carfax guaranteed buy back.
  Tha actual ****** states this was at one time a rental car and was in a front end collision warranting an insurance total write off.
  The $13000. value was reached by giving the vin number for this 2022 Tesla to several agencies that purchase cars and they stated this vehicle did not qualify because it was an insurance write off. I then went to Carmax who made a written offer for $13000.
  Now I know figures don't lie but I also know liars can figure.I paided $26500.00 . I wanted to pay cash I had a cheque in hand when your sales manager came to me stating that we could do the deal for the $26500. If I financed the car with ************ That way Hyundai of Fort Myers would get their kick back from *********** and I could pay it off in a couple of months.?? So how much did you realize from the sale of this car ??
  Then comes the issue of the $4000 government rebate on two year old electric cars that are purchased for $25000   or less not counting taxs.Your people said I couldn't apply for it but is Hyundai of Fort Myers claiming this as well.with a sale price that you stated of $22361. ??????
  Then *** you were good enough to finally tell the truth in the closing statement of your last reply "if the car hadn't been in an accident "
  All correspondence is being forwarded to the ************************* *********** auto finance office of the president and if necessary my solicitor and all the news media that will listen. 
  

  
  

  Sincerely,
  
  *************************

  Business Response

  Date: 08/20/2024

  Good Day-

   

  I see that there was / is some confusion, and I want to help.

  Can you meet with us this week and we can figure out how to make you feel good again.  I dont want an unsatisfied customer. EVER

   

  **********;

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 22064325
  
  I am rejecting this response because: Thank you ***** for the opportunity to meet with you and discuss this situation.  Regrettably I'm on vacation until August thirty first . The solution is relatively simple, I will return the vehicle to Hyundai of Fort Myers for a total refund (in this case absolution of the *********** debt) or we come to term on a realistic price and I will transfer the total amount of agreed funds to Hyundai of Fort Myers and again relieve me of any debt with *********** auto finance. 
  If there is another option I am more than willing to entertain anything reasonable. 
  Thank you again
  

  
  

  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went to get my care serviced at Hyundai near me at ******. With a brand new car I was told Hyundai automatically helps with the 4 services then it would be out of pocket. I was fine with that. About a year and half later after the purchase of my vehicle after my fourth servicing was up I went to go speak with a representative there at the ****** location to talk about my guarantee that I had. That I payed extra for. He reviewed that paper work I had and he told me I was taken advantage of . I believe he was the service manager at the ****** location who explained to me how I was taken advantage of. He explained that the guarantee that I bought additionally was Unnecessary because Hyundai already covers any malfunction with the car up to ****** miles. He looked at the guarantee I had and he said it covers up to ****** miles as well. So I basically had a guarantee was not necessary. I felt super taken advantage of. So he told me to go to the dealership at fort myers and they should be able to take care of me. So I went and it was the complete opposite. The sales manager was nice but everyone else wanted me to get out of there. I brought my complaint and they told me it was out of their hands and I have to contact the company thats in charge of my guarantee. I told them though that I wanted it to be taken care of in-house because I brought that guarantee there with them. They told me I signed all the documents and at this point it falls back on me. I explained to them at the time of the purchase I was 19 and the person signing all the paperwork speed through the entire process and I just trusted them. I told them I felt taken advantage of and I just want them to help me find a solution that makes sense for both parties. They snickered and told me I was wrong and took to long to come. The person I was having this conversation with was the supposed manager in charge of financial stuff there. The guy snickered and said its too late and refused to give me his card.

  Business Response

  Date: 04/24/2025

  The guest requested free LOFs, and we took care of his request. The customer was satisfied.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 21854855
  
  I am rejecting this response because:
  No one even contacted me about this resolution nor did anyone ever entertain this to me. Give me a call to actually talk about this. 
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/01/2025

  I can't find a record of this Purchase.

  What store did he buy it?

  I see a purchase in 2021, but not 2024.

  maybe he put it in a different name?

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 Dodge Durango a little over a month ago now. I was told it went through their used car inspection and everything checked out fine. Not even a whole month later the Body valve of the transmission is going out and causing the *** fuse to blow. I can not even drive my car right now. While my mechanic was looking at that he said there is also brake oil leaking. I have tried to get a hold of the dealership and they will not email, call or anything. I left a review on ****** just trying to get their attention was left a email address to contact. I have emailed them there twice now over a week ago and still no reply. There was electrical tape wrapped around the purge line and their service department told me they could not figure out where the evap leak was coming from. I went ahead and had that replaced by someone else. I can not figure out how the service department missed so much and now after I bought the car they choose not to even acknowledge the other problems. I have not been able to drive my car in about 3 weeks.

  Business Response

  Date: 05/23/2024

  We are open to helping, we would be happy to look at the vehicle.

  This vehicle was sold ASIS with 125k miles, so there is no warranty.  We will reach out and offer to see if we can help.

   

   

  *********************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago I traded my 2019 VW for a 2024 Santa **** it for $26,500 off from Hyundai of Fort Myers after driving it 400 miles I realized I could not put up with a steering. It was tight and vague I returned ************************* and asked for my VW back I feel I was bullied by ********* to take their deal, they gave me back my VW and kept $17,500 .That was a robbery

  Business Response

  Date: 04/10/2024

  When the customer came in to discuss their desire to get out of the new vehicle they had recently purchased, we gave them the numbers that would be involved in getting out of the vehicle they purchased and back into their vehicle.  The customer made the decision to get back into their old vehicle.  We did not force the customer to agree to the numbers we presented for that to happen, we just let them know what those numbers would be.  The customer voluntarily chose to agree to those numbers.  If the customer was not happy with those numbers then they should not have agreed to complete that transaction.  We don't see anything in the transaction that indicates we have done anything that warrants refunding any money to the customer at this time.

  Customer Answer

  Date: 04/13/2024

   
  Complaint: 21489454
  
  I am rejecting this response because:

  The only way I could get my car back was to take the deal at that time.

  Their exorbitant profit on the transaction would be considered price gouging .

  I am going to follow through with a complaint of price gouging to the Florida Attorney Generals office 
  
  Sincerely,
  
  *******************************