Business ProfileforMazda of Fort Myers

I purchased a 2022 Mazda CX-30 back in October, 2022. I also was sold ************** I did a loan pay down the following May of 2023 and requested a ************* cancellation and signed the documentation on june of 2023.( I had my car serviced the same day, so I know it was signed that day.) I reached out to my financial institution, after the 30 days processing time and they had not received a refund. I made phone calls to the dealership asking for a finance representative to please call me back, ( no one gives a direct line or name of contact), to find out the status of my cancellation. I called Mazda ************* in December of 2023 and they claim, they never received a signed form from them to cancel. I could in fact cancel that day (December), but they will only retro back 30 days, if I send the form myself to them and it could take an additional 30 days. They explained, if the dealership send the documentation, they will retro back 180 days. Obviously, a huge difference in a refund. I explained to the Mazda ************* group that the Mazda dealership does not return phone calls and they failed to send my signed documentation back in June. They told me there was nothing they could do about the particular dealership, that I would have to call and resolve myself. I have made several attempts to get a finance rep to call me and then I personally spoke to the general manager of the dealership (name JP) and he said he would have someone call me that day. No one has called me back and now its January 15, ****. 7 months after I signed the ************* cancellation form. I called Mazda *********** back to have my case escalated, since I am having no cooperation with Mazda Dealership, she tells me again, they cannot do anything about the dealership. I filled a complaint with Mazda corporate headquarters. today.