Business ProfileforFrantz EyeCare

Went in for a routine eye exam, and feel I was taken advantage of due to my age. I am young, had not previously had an eye exam since I was a young teen and did not know what routine exams should look like. Upon going in, they told me they wanted to send me to the other side of the building for an additional test, I agreed assuming it was a normal part of the exam. Turns out it was not part of a standard exam, and they sent me a bill for nearly $400 beyond what my insurance would cover for the standard exam. I was at no point told the testing would be an additional exam, and perhaps I should have asked more questions, but again; I didn’t know what “normal” was, so I didn’t even think to question it. If I could give them zero stars I would. And then, to top it all off, they didn’t mail me a bill or anything else and sent me a text message saying that I owed them a balance of $X. Highly unprofessional. Very unimpressed and will not be returning here. Dr F**** sent me for the tests after being unable to make a diagnosis, having a second doctor come in who decided Dr F****’s initial ddx was wrong and wanted to run MORE tests. Don’t go here unless you want to spend hours doing laps around the building for a multitude of unnecessary and getting charged for hundreds of dollars when all you went in for was your insurance covered eye exam.