Business ProfileforSuntec Outdoor Living Inc.

Pool cage was installed April of 2021. Issue 1. We immediately experienced a high pitched screeching/whistling sound when it was windy. Very difficult to be outside and have a conversation. Sound can also be heard inside the house. We made recordings of the sound and sent to Dave Hall. With no resolution, we hired other screen companies to review the situation and asked multiple other screen owners to assess the situation and trouble shoot. We also called the manufacturer of "super screen" to ask for advise. All responded that the problem was with the install and the roof screens were too loose. After much a do... Dave Hall said he would tighten the screens on the top. After many weeks of promises to come and make the repair he never showed up and has since stopped communication. Issue 2. Did not receive the correct type of wall screens. As we were seeing smaller insects inside the screens, we ordered samples from the super screens website to see what type we actually had. We put the sample up against our screens and we clearly have the 17/14 NOT 17/20 that were were promised. We specifically and asked for no-see-um screen level protection. 17/20 screens. Dave told us that is what we have. However its not the case, he installed 17/14 super screens unbeknownst to us. On the super screen website there are only 3 types of screens. It clearly states the "no-see-um" screens to be 17/20. The other 2 options do not list no-see-ums as part of it there offering. We want what we paid for and were promised 17/20 screens on our walls. We want the top screens to be tightened.