Business ProfileforExpress Pet Certify
Current Alerts For This Business
The business will claim their certification is accepted by major airlines and publicly marketed housing, however some airlines require authorization forms to be filled out in advance by licensed health professionals, while housing is subject to reasonable requests for evaluation.
BBB asked the business to substantiate the following claims:
A. "Therapist Review
One of over 300 licensed health professionals in 50 states will assess your information and qualification and may choose to follow up before issuing an ESA letter."
B. "Congratulations!
Your ESA doctor will send you a Certified ESA Letter TODAY that is valid on all airlines, all publicly marketed housing and in all 50 states."
C. "Online Emotional Support Animal (ESA) qualification saves you the cost and inconvenience of visiting a therapist in person."
D. "Accepted by American Airlines, United, Spirit, Southwest, Jet Blue, Frontier, Delta, Alaska Air, rental properties, apartments and all publicly marketed housing."
BBB did not receive a response.
Additional business information
Specifically, consumer complaints allege they receive additional unauthorized charges after the transaction was completed. In some cases, consumers further allege the "approval letters" generated from the company were denied by the housing and travel authorities requiring such letters, and not receiving refunds from the business.
In September 2018, BBB has reached out to the company in order to obtain their position. BBB has not received a reply.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 7950 Dani Dr STE 14012, Fort Myers, FL 33966-8012
- BBB File Opened:
- 9/4/2018
- Licensing Information:
- In September 2018, BBB contacted the business to request substantiation of the license for the advertised medical professionals per their website claims.
BBB did not receive a response.
- Alternate Business Name
- PetCertify Express
- Waggy Inc
- Additional Contact Information
Phone Numbers
- (888) 333-4515Other Phone
- (888) 333-4515
Customer Complaints
20 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
19 Customer Reviews
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Most Recent Customer Review
Beauregard D
07/17/2024
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