Business ProfileforClub Pilates West

I used to go to Club Pilates West and decided to go with their monthly 8 classes for $159.00 as this seemed a better way. I did this for a few months although it seemed hard some times to find an available class even though it was not snow bird season in *******. When it is season everything is more busy. When it is not it is easy to find places. However, I developed osteoarthritis in my right hand and it made things difficult for me. I am an older lady and not as strong as I was and it was increasingly more difficult to find classes during the daylight hours. I developed severe pain and could not do the classes and was going to my orthopedic surgeon who in turn recommended a hand surgeon to me. When I went to see him who is renowned (he was a top surgeon on the first hand transplant in *******) and he thought I had something far more serious as I had a large lump on the inside of my wrist. So I told Pilates that I had to cancel my monthly fees as I could no longer go. I was told that I could not cancel and could only freeze the account on a monthly basis and pay money to do it. Well I looked up their legal situation with their head office online and discovered that of course I could cancel. What kind of business does not allow cancellation after an individual's situation changes, and they speak with a representative of said company to be told I cannot but find online I can? I am also a widow and my income is below the poverty level. I scrape by sometimes but always pay my bills. So I contacted my bank and they cancelled the payment of this big sum of money that was of no benefit to me anymore and besides which could no longer truly afford. I was in intense pain and my doctor had just told me that he thought if was really serious. Club Pilates kept sending demands for payment twice a month from my bank and it did not stop until I wrote an email to them explaining my situation to them so they sent a receipt showing I owed them no money at all. However that has not lasted long and thye have since been sending me demands twice a month asking for payment together with late charges. I think one class costs around $25 or so. I added up how much money they had cashed from me when I could not go even for quite a few weeks at a time and discovered that the only 8 classes I had been able to attend to that date added up to over $63 per class and that was in last year. In reality they owe me money but I know I will never see that. To be honest. I am so distressed by this, I cannot sleep at night and my stress levels are so high that I am having digestive issues so bad that I will most likely have to have another procedure. I am feeling harassed every time I receive another email from them. I have told them they have to stop or I will have to do something about it. I am at my wits end and I need someone to help me. I would be so so grateful if you will. I need time to upload as I dont know how to.