ComplaintsforAllstate Construction Roofing, Inc.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A couple of weeks ago, I contacted Allstate Roofing, regarding to a water leak I observed in my garage ceiling. Prior to observing this leak, Allstate Roofing completed a full Roof replacement back on 10/28/2019. The total cost of the installation was $58,173.63. Figuring that since the roof was new and installed less then 3 years ago, the roof would be under warranty. I contacted the office at Allstate roofing to inquire about the warranty and its duration. I did not receive any information, only that my warranty was VOID, due to the fact that since hurricane *** hit Ft. ***** Florida, my warranty was thus VOID. But was asked if I would like someone from their company to come and give an estimate for the repair. When I explained that I did not sustain any damage from Hurrican ***, I was rebuffed with amazement from the representative, how I could not have any damage. I explained that I was 35 minutes inland, but that did not sway the representatives opinion. There was no suggestion to send someone over to inspect the roof for wind damage, no suggestion to see if it was a workmanship issue, straight to a Voided warranty. I took it upon myself to go onto the roof in the general area where the leak was observed. To my amazement, I found that (3) different types of caulk were used behind the metal flashing against the house/roof base. One of the white caulks just turned to basically powder when rubbed, the second white caulk had several cracks which would lead to water infiltration, and a third clear caulk that was sturdy with no cracks observed. So, from this observation, it appears that poor materials and workmanships led to a water leak through the roof into the garage.

  

  Business response

  08/01/2024

  Dear ******************:
  
  We are sorry to hear that you are experiencing a water leak issue in your garage. Allstate completed your roof installation in June 2019, approximately five years ago.
  Paragraph #** in the conditions of your contract state the following:
  THE COMPANY IN NOT RESPONSIBLE FOR ANY DAMAGE ON OR BELOW THE ROOF LINE DUE TO LEAKS BY EXCESSIVE WIND DRIVEN RAIN OR HAIL DURING THE PERIOD OF THE WARRANTY. EXCESSIVE WINDS IS 60 OR GREATER MPH. THIS WARRANTY IS NON-TRANSFERABLE.
  Hurricane *** landed in *****************, in ********** and other areas, September 28, 2022, causing widespread damage. The ************************ reported at the time that **********, and the Estero area, experienced winds ranging in excess of 60 mph up to 98 mph, and above.
  Therefore, paragraph #** is applicable. However, we would welcome the opportunity to come to your premises and give you a free estimate on necessary repairs, and costs.
  
  Sincerely,

   

  ***************************

  Customer response

  08/06/2024

   
  Complaint: 22043060
  
  I am rejecting this response because: The roof leak was not caused by the effects of a Hurricane, but due to incorrect caulking utilized during the installation process. This issue was just a matter of time before the deterioration of the caulk behind the flashing was going to occur. Hurricane winds and rain to not affect the molecular structure of caulk. The fact that (3) separate caulks were utilized enforces the fact that poor materials and workmanship is the true factor that has led to a leak behind the Flashing. There were no roof tiles displaced on any part of this properties roof before, during or after Hurricane *** hit the Florida coast on ***************. The hurricane hit the Florida coast approximately 2 years after the roof installation and the leak was observed after 4 1/2 years after installation. Weird that a hurricane would cause a leak behind the flashing and nowhere else around the house. It appears that the Company has written in an exemption clause in its warranty to subvert any liability that their workmanship and/or installation will exclude them from future repairs from utilizing the incorrect materials. If this is their practice and they do not wish to take responsibility for their poor-quality material usage and oversight during the installation process this is unfortunate. If there is no other recourse, then I would firmly hope that the complaint will stand as a "Red Flag" to future potential customers that may think twice using this company in the future as a reputable roof installation company. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I signed a contract to replace the roof with *********************** from Alllstate Construction Roofing **** about April/May 2022, and the roof was replaced by the month of June. At the end of September the same year Hurricane *** hit the area and although I was glad my roof withstand the winds, the house was flooded. While taking down drywall around the fireplace and adjacent room, I noticed mold in a top corner wall, close to the ceiling, so I took some drywall from the ceiling too, only to realized there was damaged plywood on the roof in the area near the fireplace that was not replaced when the roof was changed, and had a big hole only covered by the peel and stick underlayment membrane and the shingles. During the month of May and June this year, 2023, I tried to contact *********************** by text and phone more than once, also tried to reach another person named ****** from the same company, to question both why that was never replaced and done properly and to make sure it was repaired. I sent pictures to both, ***** and ******, but never heard back. Therefore, I had no choice but to place a formal complaint thru the BBB. At this point, Im not sure if I would ever want to have my roof fix by them. The fact that they thought I would never find out lets me thinking about the condition of the rest of the roof (playwood) under the shingles

  

  Business response

  10/04/2023

  Dear ******:

  
  We are so sorry to hear about your experience. We set up an appointment with ************** to meet with our production manager to assess the damage. We have had our production team out to her home to complete the repair. The team sealed the concrete holes and replaced the plywood as well as installed the valley metal, flashing and shingles. We spoke to ************** after the repairs, and she will keep Allstate informed of any roof issues, after a first heavy rain has occurred. Please see attached photos.
  

  Allstate was not aware of any damaged plywood. Lee County requires that the roof is inspected at dry-in (halfway point before installing roofing shingles), and your roof passed the inspection. Please see attached document.
  

  We apologize for any inconvenience we caused.
  Kind regards,
  Allstate Construction Roofing, Inc.

  Customer response

  10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer response

  10/16/2023

   
  Complaint: 20601239
  
  I am rejecting this response because: I guess we spoke too soonHeavy rain today and water is still coming in. 
  
  Sincerely,
  
  ***********************

  

  Business response

  11/01/2023

  *********, one of our crew, visited ****** on the same day she called in to our office, on Oct. 13th. ****** was unavailable the later part of the following week, and early part of the next. We visited ****** on Friday, October 27th. We completed the repair. And also performed a water test, and there was no sign of leaking. ****** was satisfied, and she will contact us if there are any further issues or concerns.

  
  We appreciate ******'s patience and again apologize for any inconvenience.
  
  
  Kind regards,
  Allstate Construction, Inc.

  Customer response

  11/27/2023

  The Allstate roofing company returned Oct. 27 and found the leak (apparently caused by the removal of the boot around the chimney a year ago when the roof was replaced). 

  I requested the leak area to be repaid and the boot to be put back.

  During last week rain, I did not see any more water coming in. 

  I hope there will be no more issues. 

  Could you please close the complaint as resolved if still open?

  Thank you so very much and Happy Holidays!

  
  *********************************
  

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  allstate roofing came and gave me an estimate to repair my roof and sent me diagram of the roof and what had to be replaced and was told I would need 4 bundles of roofing. They dropped of 3 bundles and about a week later a truck pulled in my driveway 7:20 and 1 man went on the roof carried 4 shingles and pounded for about 10 minutes while the other man loaded the other bundles of roofing shingles in the truck they left at 8:40. I called about the rest of the roof and told that is all that is needed. They say I signed a contract for $1368.35 and they will put a lien on my house. Why did send me a diagram showing all this work that had to be done. If i had known that only 4 shingles had to be replaced i would have not signed the contract for $1368.35. If a lien is put on my house I take them to small claims court. I am also told that they have a $750.00 min that is not on invoices or estimates

  

  Business response

  05/12/2023

  Hello ****************:
  I am sorry to hear that your experience with our company has not met your expectations.
  We did have a phone conversation, and you did state you were only going to pay $300 and not anymore. You signed a contract for the repair in the amount of $1368.35 (attached). We offered to discount your service to $1000; $750 minimum, plus material.
  Unfortunately, as a company, we have brought it down to our cost of $750, which we paid our subcontractors, plus material. Our overall costs have increased due to supply and demand. We have made a good faith attempt to justify the situation.

  
  Regards,
  Allstate Construction Roofing, Inc.

  Customer response

  05/13/2023

   
  Complaint: 20017526
  
  I am rejecting this response because:the sales person that came over lied about the amount of work that had to be done. I would not have agreed to to that amount of money for the little bit of work. they also do have anything about a 

  $750.00 min. ************** in any of their estimates or invoices. So in this case the material  would be $618.00 for 4 shingles. I was told that 4 bundles of shingles were needed and even that is a lot of money for that amount of material.

  If i had not been home to see what was done i would have thought that they did all the work on the estimate and paid the bill. I have a bad leg and can not get on the roof to see what it needed and releyed on a professional company to give an honest estimate, but I guess I was wrong. 

  4
  

  Sincerely,
  
  *************************

  

  Business response

  05/17/2023

  Dear ****************:

  This is our pricing. We repaired your home. We are taking into consideration what you have stated and did offer a discounted price. Due to hurricane ***, the supply and demand is a current issue for everyone.

  
  Please refer to item #** on the back of our contact which states, This Agreement, including any proposal that identifies the scope of work to be performed, represents the entire understanding between the Company and Owner with respect to its subject matter and supersedes any previous communication or agreements that *** exist. Any representation, statements, or other communications not part of this Agreement is/are considered to be immaterial and not relied upon by either party and do not survive the execution of this Agreement.
  
  Regards,
  
  Allstate Construction Roofing, Inc.

  Customer response

  05/17/2023

   
  Complaint: 20017526
  
  I am rejecting this response So let me get this straight. A salesperson can come to my house, go up on the roof tell me I have damage that will take 4 bundles of shingles and email a detailed diagram of damage parts 0f my roof and I am later told that *********************** should have never told me that. So what is the sense of having a rep from your company look at my roof. It sounds like to me this is a scam.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Please see attached complaint specific to 251 Key West Court

  

  Business response

  04/18/2022

  Business Response /* (1000, 9, 2022/03/21) */ Mr. ********: Once we pulled off the old roof, we were able to see that the current flashing was rusted and deteriorated. Also, termite damage was found. To maintain the integrity of our work we ordered a custom flashing replacement, which was delayed to due product availability during that time. On 5/24/2021 Allstate Construction completed the underlayment/dry-in (peel and stick), which completely protects the home from outside elements. On 5/25/21 the first check was received in the amount of $8841.94. On 6/1/2021 the city performed an inspection and it passed. It is common practice to file liens on all properties once work has commenced. The lien was filed on 6/9/2021. Mr. ******** said that the time that it would take to order the new piece was unacceptable. Even though it was ordered on March 25, 2021, and was it picked up on April 4, 2021. Work essentially halted since Mr. ******** did not agree that we should replace the deteriorated flashing. We spent many hours trying to come to a resolution with Mr. ********. We involved our attorney who spoke directly to Mr. ********, and they agreed upon an alternative solution for replacing the flashing. This conversation was on a Saturday, and when it came time to sign the contract on Monday, Mr. ******** refused the alternative solution and asked why we were not doing it the "correct way". We ordered the custom piece and we wanted to do it the correct way all along, but Mr. ******** is the one that refused. At this point, all we needed was a second payment to move forward. We never received a second payment from Mr. ********, which stopped the job from moving forward. Our general manager also made Mr. ******** aware that payment was due. On the back of our contract that Mr. ******** signed initially, #2 states: "THE COMPANY HAS THE RIGHT TO STOP WORK, WITHOUT FIRST GIVING NOTICE TO THE OWNER, IF ANY PAYMENT REQUIRED BY THIS AGREEMENT IS NOT PAID ON ITS DUE DATE. THE COMPANY IS NOT REQUIRED TO START WORK AGAIN UNTIL THE REQUIRED PAYMENTS HAVE BEEN MADE. IF COMPANY TAKES ANY ACTION TO ENFORCE THE TERMS OF THIS AGREEMENT, OWNER AGREES TO PAY ANY ATTORNEY FEES AND COSTS INCURRED BY THE COMPANY, INCLUDING BUT NOT LIMITED TO THOSE ATTORNEY FEES AND COSTS INCURRED IN DETERMING THE ENTITLEMEN TO, AND THE AMOUNT OF, SAID ATTORNEY FEES AND COSTS. IF THE COMPANY FILES A CONSTRUCTION LIEN AGAINST THE PROPERTY, OWNER AGREES TO PAY THE COST OF PREPARING, SERVING, AND FILING THE CONSTRUCTION LIEN, INCLUDING ANY ATTORNEYS FEES. IF ANY PAYMENT REQUIRED BY THIS AGREEMENT IS NOT RECEIVED BY ITS DUE DATE OWNER AGREES TO PAY INTEREST ON THE UNPAID BALANCE AT THE RATE OF 18% PER YEAR." Just to note, Mr. ******** is including other issues that do not pertain to this job. They are regarding his rental property, which cannot be discussed since that property is currently in litigation. We gave every effort to complete the project and offered multiple solutions. Regards, Allstate Construction Consumer Response /* (3000, 11, 2022/03/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) PLEASE SEE MY RESPONSE BELOW AND IN RED on the attatched document. Allstate Provided no resolution and provided false information. ________________________________________ Mr. ********: Once we pulled off the old roof, we were able to see that the current flashing was rusted and deteriorated. Also, termite damage was found. To maintain the integrity of our work we ordered a custom flashing replacement, which was delayed to due product availability during that time. Allstate knew the current flashing and roof was rusted before they started and that was the reason for replacing the roof. Please see the attached images. The termite damage had no bearing on any of the work. We had someone out the same day or next day after they notified us and we were told it was old and there were no active termite issues. On 5/24/2021 Allstate Construction completed the underlayment/dry-in (peel and stick), which completely protects the home from outside elements. This is not true, please see several emails from Allstate stating it was not complete after this date. In addition, the dry in was not done correctly and we had water damage and leaks. Please see pictures with water in the home. On 5/25/21 the first check was received in the amount of $8841.94. On 6/1/2021 the city performed an inspection and it passed. It is common practice to file liens on all properties once work has commenced. The lien was filed on 6/9/2021. Mr. ******** said that the time that it would take to order the new piece was unacceptable. Even though it was ordered on March 25, 2021, and was it picked up on April 4, 2021. Work essentially halted since Mr. ******** did not agree that we should replace the deteriorated flashing. No other contractor filed a lien for their work. According to Florida DBPR they say "According to Florida law, those who work on your property or provide materials, and are not paid-in-full, have a right to enforce their claim for payment against your property. This claim is known as a construction lien" Allstate was paid for more work than they did and if they were not paid why did they remove the Lien? Again, false information if the piece was ordered on March 25 and delivered April 4thas stated, why was it not installed, and the job completed. I would like to see the order and invoice for the custom piece with those dates they claim above. Please see the multiple emails from their company much later stating they did not have the piece and Oscar had not gone out to measure the piece yet. In addition, the piece they claimed had to be used to do the job correctly was not used on the neighbor's house which is the exact same roof. Please see the attached picture. We spent many hours trying to come to a resolution with Mr. ********. We involved our attorney who spoke directly to Mr. ********, and they agreed upon an alternative solution for replacing the flashing. This conversation was on a Saturday, and when it came time to sign the contract on Monday, Mr. ******** refused the alternative solution and asked why we were not doing it the "correct way". We ordered the custom piece and we wanted to do it the correct way all along, but Mr. ******** is the one that refused. At this point, all we needed was a second payment to move forward. We never received a second payment from Mr. ********, which stopped the job from moving forward. Our general manager also made Mr. ******** aware that payment was due. On the back of our contract that Mr. ******** signed initially, #2 states: The owners refuse to return any calls or meet with me. The reason we refused the contract was clearly explained the in the letter below I sent to Allstate. In the same letter I offered a full release or I offered to accept Allstate completing the jobs with a full warranty which Allstate refused to accept either offer. I received a proposed Release Agreement from your attorney relative to the above-referenced property. Please suffice it to say that the Release Agreement is not acceptable as it is generally a release of any and all claims which could ever arise out of the work performed by Allstate Construction Roofing at the above-referenced address. Moreover, it is my fear that the Release Agreement could void the warranties provided by your company as well as the manufacturer of the standing-seam roof. You had previously sent me a message on or about May 26, 2021 wherein you suggested that if I was unsatisfied Allstate Construction Roofing would be willing to release me from my contract and charge only what you have in to it thus far. I am unsatisfied as there have been numerous delays in the provision of your services and specifically because I find no provision within the terms of your proposal or specification agreement that sets forth a requirement that two-part flashing was needed on the diagonal roof below the tiled balcony. For that reason, I will agree to your offer to terminate the contract; provided, however, I would require that all of your materials be removed from both of my properties by the end of the day on June 8, 2021 so that a replacement roofing contractor can complete the roofing job. Alternatively, I would be willing to accept Allstate Construction Roofing completing both jobs by no later than the end of the business day on Friday, June 11, 2021 with a full warranty as to all roofing services and materials provided. If you choose to accept this offer, I will provide the second payment as soon as the parties agree in writing and final payment will then be mailed within a week to ten (10) days after the City provides its final inspection and we have an independent roof/wind mitigation inspection done with satisfactory results. "THE COMPANY HAS THE RIGHT TO STOP WORK, WITHOUT FIRST GIVING NOTICE TO THE OWNER, IF ANY PAYMENT REQUIRED BY THIS AGREEMENT IS NOT PAID ON ITS DUE DATE. THE COMPANY IS NOT REQUIRED TO START WORK AGAIN UNTIL THE REQUIRED PAYMENTS HAVE BEEN MADE. IF COMPANY TAKES ANY ACTION TO ENFORCE THE TERMS OF THIS AGREEMENT, OWNER AGREES TO PAY ANY ATTORNEY FEES AND COSTS INCURRED BY THE COMPANY, INCLUDING BUT NOT LIMITED TO THOSE ATTORNEY FEES AND COSTS INCURRED IN DETERMING THE ENTITLEMEN TO, AND THE AMOUNT OF, SAID ATTORNEY FEES AND COSTS. IF THE COMPANY FILES A CONSTRUCTION LIEN AGAINST THE PROPERTY, OWNER AGREES TO PAY THE COST OF PREPARING, SERVING, AND FILING THE CONSTRUCTION LIEN, INCLUDING ANY ATTORNEYS FEES. IF ANY PAYMENT REQUIRED BY THIS AGREEMENT IS NOT RECEIVED BY ITS DUE DATE OWNER AGREES TO PAY INTEREST ON THE UNPAID BALANCE AT THE RATE OF 18% PER YEAR." You never finished the job in the time frame promised and made multiple excuses why you couldn't finish the job and could not give a timeline on when you would have the material. If you were capable of finishing the job, why was the neighbors house not finished in December when I was there? Just to note, Mr. ******** is including other issues that do not pertain to this job. They are regarding his rental property, which cannot be discussed since that property is currently in litigation. Both homes are rental properties and the issues in this complaint pertain to this property. You failed to perform on both properties which has cost us tens of thousands of dollars of rental income for the periods we shut down the rentals waiting for you to come and do the roof and you never showed up. You failed to address the issue of the material you were using that had no warranty you claimed had a 45-year warranty We gave every effort to complete the project and offered multiple solutions. Here is the type of response we got from their attorney to offers to resolve this. From: *** ******** <***********@************> Sent: Wednesday, June 9, XXXX X:XX PM To: **** ******** <************@gmail.com> Cc: 'Chanel S.' <********@acroof.net> Subject: RE: Document Request That is not acceptable. Your company refused multiple requests to meet and discuss the issue, the owners refused to return phone calls. You refused to complete the job with a full warranty in the letter above. I am not sure how that is offering multiple solutions. You referred me to your attorney and wouldn't speak to me so I would like to see the multiple solutions your company offered to complete this project. After hiring multiple experts to inspect the work in place they discovered multiple other deficiencies which are not even addressed here. They also told us the material you were going to use had no warranty by the water which we contacted the manufacturer and verified. You offered to release me from the contract if I was not happy and I suggested we do that and you then refused to do it without paying for work that was not completed. Business Response /* (4000, 15, 2022/04/12) */ ***Document Attached*** In response to Mr. ********: The extent of deterioration cannot be determined until the roof is completely removed. And when replacing a roof with termite damage, we do need to replace the parts that are un-nailable surfaces. In this case we did. None of this is known until the roof is removed. Custom bend flashing is an "as needed" product and we could not see what was required until we used a crane to view it. Per our contract it is stated as a line item "Flashing $9 per linear foot," which was initialed by Mr. ********. Our installation for the metal roof is completed per specification and code. The city passed * dry-in inspection on 6/1/2021. The contract doesn't have guarantee dates and due to the customers refusal to pay the second installment per our payment schedule, the company made the decision not to pursue this any further. Please see the back of the contract item#10, liable for failure of performance... and #18 regarding liability... The photos on page 5 from Mr. ********'s attached document shows Mr. ********'s rental property and his neighbor's home, which have nothing to do with 251 Key West Court. And please see attached photo of Mr. ********'s crew- not affiliated with Allstate Construction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩