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ComplaintsforRoofing By Homeplus
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Home Plus replaced our roof after Hurricane ***. Our sales person told us if we did a retail reroof it would be faster than if we did an insurance reroof. We paid them a deposit and then the balance after the work was complete. There is a $3,000 difference between what they charged and what the insurance company paid **. The insurance company wants a detailed invoice to see what the difference is so they can reimburse ** the $3,000. I have been trying for 6 months to get a detailed invoice out of Home Plus. They don't return phone calls, there office is not open and our salesperson has said he will not help ** anymore.Customer response
06/23/2023
Complaint: 19984598
We drove to the business and received the information we needed to be reimbursed from our insurance company.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.