ComplaintsforTop 1% Coaching, LLC

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I signed up for a mentorship program through this company. The terms of the agreement was that I pay $15k with a $5k deposit and two more payments of $5k every 60 days for 12 months mentoring with "****", a billionaire businessman. In return I would receive 1 in person event, and one live monthly zoom call with **** for 12 months from the execution of the agreement. This was in July (2 months ago) and since then I haven't done any of the zooms or received a date for the in person event. The first zoom link was sent to me via email an hour before it started with no prior heads up on when it was going to take place so I missed it. I emailed the coordinator to which she said they would take place on the 3rd Tuesday of every month moving forward and that she would personally make sure I received the links in a timely manner. The second month no link was sent to me at all. I emailed the coordinator the day of and got no reply. I emailed her again 2 days later and never got a reply to this day. No one reached out to me and it wasn't until I emailed the support email that I heard back from anyone. This program was sold as an "intimate mentorship" with "****" ("****'s circle" but its clear I have no direct access to him and that the program is poorly managed. As a result I requested a full refund and stopped making any further payments. They denied my request for a refund to which I filed a claim with my bank and contacted BBB. $15k is a lot of ********** wasn't an easy decision to join. I did so expecting to get true value and support in my business. Instead I have been having to chase after the coordinators and have lost all confidence that they will provide the value they promised or that this program is a good fit. The contract stated no refunds but they have clearly breached the terms of that agreement. I have no interest in continuing this mentorship or spending any more of my limited resources on this program. I would like a full refund and to move on.

  Business response

  09/22/2023

  Thank you for giving us the opportunity to respond to this complaint.
  We regret the fact our client has issues with our program.However, it is important that the facts of our interactions be stated.
    The client has been provided the opportunity to attend these calls on several occasions. In fact, I personally wrote to the client on 9/12/2023 once again reminding him that he had access to the calls.In addition, the email (shown below) also extended his eligibility to attend by two months.
  
  "Hello ********
  As I have previously written, you have access to the monthly calls and we will extend your eligibility to 14 months from now.
  
  Regards, *****"
  
  We very much want to provide the client with the services for which we contracted and we hope that he will choose to participate in the program.

  Customer response

  09/26/2023

   
  Complaint: 20593819
  
  I am rejecting this response because: As stated in my email to them already I do not desire to be part of the mentorship program any longer. It would cost me an additional $10k to continue with them when I've already lost all confidence of it being the right fit for me. The program hasn't met my expectations or delivered on what I was offered - they are simply trying to make up for what they neglected to do.

  The fact that I haven't partaken in any of the programs ( mainly due to their negligence) and they are still so adamant about not refunding me my money demonstrates the true spirit behind the program to me; They are ok with being paid for nothing. The program was sold as an intimate & supportive mentorship with one man where per their selling points a "$15k investment would be peanuts" compared to the value you get in return.

  I've yet to even have one conversation with this mentor after enrolling, and even now with all this going on he hasn't even shown the slightest involvement in addressing my concerns - I'd be surprised if he even knew this was going on. As far as i'm concerned no value has been provided due to their negligence and warrants a resolution satisfactory to me. Only thing that will satisfy me at this point and this far into the process is a full refund so that I can move on rather than being forced into continuing a business relationship that I don't want nor serves me and my needs.

  Sincerely,
  
  *********************************

• Initial Complaint

  07/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed up for the JT Foxx Double Down Event in May of 2022. A representative from the event called and stated that there was to be mandatory covid testing to attend the event. This was not agreed to upon purchase of the program and that I informed them I would be canceling my attendance as I did not agree to testing or providing my medical history to the event corporation. She told me to send her an email and she would forward it to the refund dept. I emailed her and the listed cancelation depts email address that was provided on the registration form. She forward the email to Mr. T*******, I am not sure what his dept or title is. Meanwhile the email I sent to the cancelation dept was kicked back to me as an invalid email . The address *****@POWEROFSUCCESS.CA does not work, this email was provided on the registration form. Mr. T******* told me I had not cancelled within 3 days so no refund was to be had. I disagree. The terms of the agreement were changed after the fact. The "cancelation date" in their agreement has no specific dates . It lists "Cancelation" as available for 3 days from enrollment . However the contract has no dates of enrollment, no signature dates, and no transaction dates. There are no actual dates listed to the agreement anywhere on the paperwork. The agreement does states that to cancel you must email the sales dept. This email doesn't work . So even if you did attempt to cancel it would not work and the way to actually cancel is not listed and not accessible making the cancelation process fraudulent and unobtainable to the purchaser. Lastly the amount I was charged is not the same amount that I agreed to. I was charged more. Mr. T******* has refused the refund multiple times and has not provided me with the address to their proclaimed dispute resolution dept upon multiple requests. In conclusion the company has changed its terms before the event and does not provide an adequate upfront way to cancel. This is dishonest and questionable.

  Business response

  08/09/2022

  Business Response /* (1000, 12, 2022/08/09) */ Contact Name and Title: Ralph ********-Director Contact Phone: XXXXXXXXXX Contact Email: **************@mycoachingorg.com We wish to clarify and respond to the submission our client has made to the Better Business Bureau. The purchase the client made enabled her to attend any of our two-day sessions in the future, not only the two events that were held in Dallas to which she refers. We have communicated to the client numerous times that she was further eligible to attend a future event with us. It is true, as the client states, that we required proof of a negative covid test within 72 hours of attending the event. This prudent requirement was initiated due to the significant implications presented by this epidemic. This policy has been widely complimented by our event attendees. (Please note that we do not have any covid vaccination requirements) The event document, which was signed by the client, states that the period to be eligible for a refund was 3 business days. The client questions the "enrolment date" specified in the event document, which is easily explained. The valid enrolment date is when the credit card payment used to purchase the event was processed. The client also refers to some type of "fraudulent" activity on our part which we vehemently deny as baseless and not warranted. The two events held in Dallas were attended by hundreds of clients. Further to this issue, the client states that has contacted her credit card company to investigate this "fraud". It is well known that Credit Card Companies take this issue very seriously, yet we have received communication from the Credit Card Company regarding her purchase. In closing we recognize that Covid has caused much disruption among both consumers and businesses alike and we have empathy for affected individuals. We recognize that some policies might concern certain individuals, but we firmly believe that the steps we take to ensure the safety of our clients is the prudent way for us to conduct our Business. I serve as the company's point of contact for client issues, and I would welcome the chance to further engage with our client. Also, as previously stated, the client Is entitled to attend any of our future two-day events, and we would look forward to her attendance. Consumer Response /* (3000, 14, 2022/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no interest in attending any other events that are held by this company for multiple reason. Firstly changing the requirements for attendance last minute is unacceptable. Not publishing , allowing , or following cancelation procedures is fraudulent. Charging more money than was agreed upon is stealing. You also have not "welcomed my communications" because all the emails I have sent have gone unanswered. Why would I want to attend a life coaching event where the companies policies are to Change the rules , be Fraudulent and shady , steal, lie , and ignore clients. Those are not things that I want to be involved in or back in any way. I don't want to be associated with this company and I want my money back. I Send it to me immediately. You can send it by check or money order to me . I'll send an email with my address so that you can properly rectify the issue. Business Response /* (4000, 16, 2022/08/23) */ We wish to respond to our client's latest input. As we have previously stated, she is able to attend any of our future two-day events. The requirement we utilize for our in-person events has been widely acknowledged by our attendees as a prudent way to conduct business in a lecture hall environment. The fact is, we have responding to numerous emails she has sent to us. She was absolutely not overcharged during the process. We have not received any input from her or the credit card company to support that unfounded claim. It is unfortunate that this client chooses to malign our record with false and meritless accusations. We proudly serve thousands of clients annually and we have a Trust Pilot Rating of 4.9 stars. It is regrettable that we cannot find common ground with this client despite our efforts to do so. Consumer Response /* (3000, 24, 2022/08/29) */ ***Document Attached*** They still continue to lie. My bank is still looking into them . My case with my bank against them has been escalated to the highest executive level. They refuse to answer my questions in my emails even if they occasionally respond to the emails. They did charge me the incorrect amount and i have documentation to show it .There cancelation policy is a hoax and unusable and they claim to have a dispute resolution department but wont give me the contact information for that department . And as you can see from the receipt and the charge to my card in the attachments they have charged the wrong amount . They wont even give me back the difference . Its not about the money , its about the entire principle of the shady dealings they are standing behind. You can t cancel with them , you cant cant get your money back, you cant get them to tell you their policies or give you helpful information however you expect them to change their terms and conditions , call you a liar, keep your money, steal your money , and disrespect you by ignoring you , and keeping all their policies vague and to themselves . is there anything else that can be done to help me ?

• Initial Complaint

  09/22/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I attended an event in California (where I used to live) and pre-paid for an event that was supposed to take place in December 2020 but was cancelled. I have reached out to the company on numerous occasions to receive my refund for the money paid towards the event through my Venmo. Feb 10, 2020 $2970.00 and March 12, 2020 $1000. They tried deducting more the following month but I deactivated the card. I did pay several thousand in cash that I know I will never see or get returned but would appreciate the refund from my Venmo card. ASAP. Thank you for your help! ****** ******

  Business response

  10/27/2021

  Business Response /* (1000, 9, 2021/10/11) */ Thank you for allowing us to respond to this issue and to input further information. It is correct, that the live Mega Success event scheduled for December 2020 was postponed in late 2020 due to Governmental regulations imposed due to the Coved epidemic. Instead, participants were allowed to attend a multi-day virtual Mega Success event and still attend the next live Mega Success. Background Our client contracted to participate in one of our Mega Success events in early 2020 and made a partial payment for towards that event. However, in July of 2020, the client wrote requesting a refund of the event scheduled for December indicating that she did not wish to attend. As per her contract, she was ineligible to receive a refund. We advised the client several months ago, that we are holding a live Mega Success event in West Palm Beach, Florida on December 2nd thru 5th of this year. Although the client only paid a portion of her balance contained in the original contract, we will offer her the ability to participate at that event at the "All Access" level. This level of participation would allow her to have pictures taken at each photo opportunities that are held with the Celebrities at the event. We sincerely hope that our client will take advantage of this great opportunity. And attend the Mega Success in December.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩