ComplaintsforComlink Total Solutions Corp

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Comlink is connected to ******* and is supposed to be issuing free ACP phones with free services but the phones they are giving out require two sim card placements and they only give you one and when you call inquiring about why the phone isn't working they try to get you to purchase the other sim card from them for ***** when it's a government phone and the service is supposed to be free

  Business response

  04/15/2024

  ACP activated on: 2/18/2024
  Status: ACTIVE
  Equipment sent on: 07/03/2024
  Delivered: 11/03/2024
  tracking# **********************
  
  This customer has the free ACP benefit. We have tried to call the client to verify if the service is having any failure and also clarify that the line is free and the client indicated three times that we would call him back. Verifying the service, the line is active and has data usage. The customer can contact us at to resolve any failure that occurs with the service.

  Customer response

  04/17/2024

   
  Complaint: 21514371
  
  I am rejecting this response because:comlink is issuing a false statement, comlink only attempted to contact me once and due to the fact that I was out doing errands and couldn't hear them I asked for a return call which I never received later that day nor since, I'm still asking that I get the service that's supposed to be provided with the phone I received, thank you....
  
  Sincerely,
  
  *********************

  Business response

  04/19/2024

  Our support team contacted and spoke with the customer yesterday. Since the customer was unable to get his phone to work with our Help team today a new device will was sent to him. We also sent him the tracking number. This issue has been resolved

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've never heard of this company but yet I'm bout to lose my gov ******* because they filed a application for a phone and tablet I dont want or need

  Business response

  11/16/2023

  A specialist from our customer support center contacted the customer today. She indicated that she wishes to cancel the service. Our record indicates that the customer completed her online application (the ** address shows that the *** application was made from her home location). Today we proceed to cancel the activated service, and this will not affect the customer benefits.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a charge from comlink total solutions I have no idea what this place even is I looked up the phone number onlne and I cannot even get 1 person to answer the phone. They have a number available to call but after days of trying contact this company to let them no I've not ordered nothing or subs rived to nothing with their business. I want me money refunded asap if at all possible I hope they don't do people that way

  Business response

  07/18/2023

  This customer called us yesterday regarding her TV credentials, we provided her the right one she said she was getting some error that credentials are not matching we asked her to send ** the pic of that screen, she sent the email today she was putting the wrong credentials we need to call her to help her out.
  
  We sent the Email & spoke with her on Call and Provided the Correct Credentials

  She got ******************, directly thru our website.
  

  Customer response

  07/31/2023

   
  Complaint: 20329899
  
  I am rejecting this response because: i spoke witg thrm onlisteed **** they have me new loh in info and then I never could use it adequstejy so I've nebet used service i paid for o even tried to **** vall it cancel it so card won't be charged ** im not wantubg pay simerhu g icabt use soif i coupd judt get tbe acvount closed tbstdbe okat leazt 

  
  Sincerely,
  
  *************************

  Business response

  07/31/2023

  We refunded the amount to this customer. Our support team helped her with her account and her service was active and ok.

   

  Customer response

  08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 26 I ordered their free tablet offer and paid for the one time set up fee of $10.99 by ***** I received my invoice and a receipt and was told to wait 3 to 5 days to receive the tablet. With the tablet hadnt been received in a week, I called the customer service line, and was told that it may take a bit longer, and to call back by the following Friday if I have not received my tablet.I got the time, and asked if they had tracking information. The customer service representative was very rude and just asked for my name and my email address. I gave him the information and he says that I am not in rolled in their program. When I explained that I have the invoice and a receipt and that my credit card had been charged, he hung up on **** am extremely concerned that this program is a scam used to not only collect personal information but also credit card information.

  Business response

  04/20/2023

  Our team was unable to complete the customer application due to an error with her address. This customer tried to complete her application online but it was not approved, however she made the co-payment and we have no records of calls or attempts to contact through our customer service. Today the refund of $10.99 was made and it will be credited in the following 3 to 4 business days depending on her bank account.

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was charged twice one for $49:99 and one for 69:99 they locked me out of my account and cut service.they have me with 3 accounts. I want my refund back .the transaction heppen 3-21-2023

  Business response

  03/22/2023

  The customer made multiple attempts, trying to signed up for the ** free trial on our website on 3/21/23.

  After the customer became aware of the charges, he contacted our online support team stating the following: *****************************: My account is disabled also I can't watch anything. but I was charged twice for two different packages $49:99 and $69:99 I also had a free trial and I canceled it by mistake and I tried to get it back but got charged twice (chat attached).

  Today we received an email from the customer requesting the refund and the transaction of both payments was completed and they will appear credited to his bank account in the next 5 business days (email sent today at *****am) and then we send him a second email at ****pm. Our customer service team contacted him and the customer indicated that it was his mistake and he will take the report back.

  Customer response

  03/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************; the only reason I got my money back is because I filed the complaint.i got a call from comlink tv and was told they would give me my money back.they also ask about the complaint. I told them when I got my money back. I would dismiss it. I called and sent emails and no response.i only got a response when the complaint was made

   

   

  Business response

  03/30/2023

  The refund was made on time and the customer was informed by phone and email. The customer even called to ask if the refund had been made after the notification sent by email.

• Initial Complaint

  11/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive had this internet for 6 months and I found a better internet service 1 month ago so I disconnected the comlink but didnt try to cancel it till about 2 weeks ago and to this day Im still having issues with them canceling it. I called them.2 weeks ago and told them I would like to discontinue there service and I want them to discount my internet they asked why I told them I got cheaper and better service through someone else they proceeded to try to talk me into keeping there service I told them no I just want it discounted they said they already took a payment out so they cant until my month was up from that service I proceeded to tell them I didnt care I want it shut off then they said I need to talk to the cancellation department to hold on they will transfer me ok well they came back on the phone and said they were busy and they would call me back within an hour. Well waited till next day called them back in in the morning again same conversation as the day before and said they would call me back I said I was told that yesterday they said they were really busy and they will call me well waited 3 days and called them again same conversation as before trying to get me to stay but this time told me there department was closed they would call me back on Monday so I waited. Monday came and went called them Tuesday and again same conversation trying to get me to stay at this time Im upset about the hole situation and they guy proceeded to tell me the cancellation department was busy they would call me back I told them no I would call them I asked them what time does the cancellation department close he told me 8pm I said every time I called it was before 4 so why am I being told there closed he said he didnt know so I said I would call back at 7 pm so I did call back at 7 pm and again they tried talking me out of it I told them I wanted the cancellation department mind you the guy earlier told me they close at 8 pm and I called back that same day at 7 pm but he proceeded to tell me they were closed Im mad at this time and asked for a manager and the reply was one to busy and the other went home. I hung up called back and now Im blocked still havent had my internet cancelled and no way to contact them but they still took payment so I had to get ahold of my bank to cancel my card and get a new one witch is gonna be a huge problem because I have that card auto pay for all my other bills so now I gotta do all of that also

  Business response

  11/21/2022

  ******************************* requested the ******************** with our company on 12/3/2021. Her order included a modem (lease) for a term of 24 months (attached e-sign). The service provided is prepaid and the Due Date is the 6th of each month. The customer contacted our *********** to cancel her service on ****-********* days after the payment made. As it is a prepaid service, the line will remain active until 3-12-2022 and will be canceled automatically. An email was sent to the customer notifying the cancellation of the service and the instructions for returning the modem since it is a 24-month lease.

• Initial Complaint

  07/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has been a complete waste of time and money. I was told I'd have a 3 day window to cancel services without penalties. I called day 2 and day 3 with issues and talked to the same foreign male by the name of "Harry Johnson" that initially set up my services, would not honor my request to cancel. I have also been told this past week on a call that Harry was fired for giving false information to customers, and they STILL refuse to help me! He kept "assuring me" that it would work. Fast forward to today (6 weeks later) I have had to pay $100 for a signal booster that did not help at all. I'm currently awaiting the 3rd modem they are saying is the problem. Numerous tickets have been placed. They absolutely will NOT honor my request to cancel. I have called almost daily since day 1 and they do not care at all about not only the money they have waisted myself and them sending out new modems, but the hours of time spent on the phone each evening trying to get them to understand that this will not work at my home. I'm at a loss at where to go from here. I just need help to resolve this situation. My husband runs a business (A+ BBB Member) and not having internet services is costing the business set backs as well, another thing I've expressed but they do not care. The representatives that answer will not even let you talk to a supervisor. This company needs to be shut down. This past week I was told (1st time hearing this) that their "service" is free and that I'm paying for the modem. Ok, so a modem is going up cost me $2400 by the time I fulfill the terms?? It's complete ****! Every single call is something new and some bull about how I need to "trust them" and that "it will be fixed once and for all" or "I assure you". I'm tired of the nonsense and hassle :( Please help!

  Business response

  08/30/2022

  Business Response /* (1000, 11, 2022/08/11) */ This was escalated to corporate, we are going to have the finance company cancel the loan for the equipment they purchased along with all services but there will be a $300 restocking fee. We will do this once the customer has returned all equipment back to us with all parts. We have not received anything from the customer. Consumer Response /* (3000, 14, 2022/08/11) */ I just received a call from Zack with ComLink. He called to let me know he was canceling my service and how to return the equipment.... Sounds good, right? NOPE! The last words out of his mouth was "there will be a $300" restocking fee! I am livid!!! Went all the way though the call like they were finally hearing me and my concerns and then, like always, bam! I'm already out $100 on an extender and $100 in bills they have deducted already. I need advice on what to do. Thanks, BBB!

• Initial Complaint

  06/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They promised that their internet service would be faster than the service we have now. We tested it and it was much slower. They would not break the contract and I do not think I should have to pay for the service and want to break that contract.

  Business response

  08/09/2022

  Business Response /* (1000, 7, 2022/07/25) */ We were not aware this customer was still having speed issues as internet signal varies by address. We are shipping out a wifi extender at no cost to help with further issues as of today and it should be delivered by 7-27-22

• Initial Complaint

  12/28/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I spoke with this company about wireless internet service. I told them that the only wireless Phone carrier that provided good signal for me was Verizon Internet. The female that I spoke With said that they could provide me with this service. When I first inquired about wireless Internet service, she told me that they were running a holiday special and quoted me the Cost for the special which I can't remember; this is when I said to her that only Verizon worked For me. She then quoted me a different price that was slightly higher; she said that this was Due to Verizon. She said there was no credit checks nor contracts for this service; note that this Was also on their website that is listed above. She said in order get the service I must provide A credit card and that I must give them permission to do an autopay with this service. I told Her that I was not comfortable with autopay but eventually allowed her to proceed with the Transaction. She charged my card. Then she said that she was going to send my something to Verify my email and that I needed to click the link. I noticed that this was a contract and refusedthe service. Not only was it a contract but I was a contract giving them the right to gouge me for many things like early service termination, equipment fees, etc... I told them that I was not signing any contract and reminded them that she told me that there was no contract to sign. I also pointed out that even their website said no contract. Still they refused to return my money. This company needs to be shut down for illegal practices. You can't just take someone's money without providing the service. This company is running a scam.

  Business response

  01/18/2022

  Business Response /* (1000, 5, 2021/12/29) */ As soon as we were made aware that there was an issue with this customer we issued a full refund. During the conversation with our sales rep after the customer agreed to the purchase & services the phone call was disconnected we made multiple attempts to call the customer back and left messages with no response. The reason for the delay in refund was because we were closed for Christmas holidays. The equipment was never shipped to the customer because of the phone call being disconnected in the middle of the transaction. Our reps are always very clear on terms and conditions regarding our products and service most of our products have month to month agreements with the exception of when a customer leases equipment from us which is optional. For this transaction this customer initially agreed to leasing equipment. so in order for the transaction to be completed we required that the customer signs an e-sign agreeing to the leased equipment. Which is the reason why we issued a full refund for this order because we did not receive the completed e-sign and couldn't get a hold of the customer. We have attached a copy of the refund that was issued.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩