Customer ReviewsforDiamond Tours, Inc.

**** *-* Trip date- July 20-July 27,2024 Just returned from a trip with Diamond Tours and it was the worst experience ever. We had a shared group from Atlanta and was given a bus (Exotic) that had not been inspected and the oil was leaking, and we were stranded for 2 hours on the side of the road in PA. When Diamond Tours was notified, their solution was to u*** all 36 of us to the nearby mall where we waited for another 2 hours for another bus. The group leader contacted DT and was told they could send us pizza as compensation for our inconvenience, we declined. They later wanted to give $25 dollar vouchers for another trip with them as compensation. All of the hotels were in secluded areas with no access to anything. The last hotel we stayed in, ********* **** ***** (the worst accommodations), the beds had not been freshly made, there were hairs on the sheets and yellow spots. The front desk was notified but there was only 1 person working the desk. I received clean sheets then I changed the bed myself. There were so many complaints about dirty tubs and beds, that some of the persons selected to go to another hotel for the night. The ******* *** ** ********, Montreal, the staff responsible for meals were very rude. The housekeeping staff did not vacuum or clean the bathroom. This was my first and possibly my last excursion with DT because it appeared they went the cheapest route for accommodations. Profits over People must be today's business motto. The best thing about the trip was I met new people and the Province of Quebec. I am giving them 1 star, I would give them half of a star if I could. Extremely Disappointed!!!!!!!!

Third tour with them. If it wasn't for the fact that I love to travel and meet new people, I wouldn't be here. The food is always horrible and I always pay for double beds but once arriving most hotels try to give us one bed. The headache. The team leads are always great when it comes to resolving issues. If you don't like planning trips for yourself definitely take a tour.

Just returned from a trip to *********. Best tour ever. Ive been on tours with Diamond Tours for over 20 years and been a tour leader for 10 years. They are a first class operation starting with ********************* my sales consultant. She always goes above and beyond to insure all my questions are answered correctly and appropriately so I understand every detail. Traveling with 40+ seniors at times is like herding cats. Diamond Tours employees and bus drivers have always been very helpful, professional and accommodating. Not every traveler has liked every aspect of every trip, (who does), but everyone of them has found something on the trip they enjoyed and have become repeat travelers over and over. For peace of mind and dollar value, Diamond Tours is and will be my choice. I am already taking deposits on my next trip to ******* for Christmas.

We just came back from a ******* tour. The leader was somewhat disorganized. He would have done better if he let the bus driver pick rest stops and lunch. The shows in ******* were great. ********* in ******* was great. ********* in ******* was mediocre- breakfast not so good ********* in ***** double booked some rooms.

I have traveled with Diamond Tour for several years and I now have two trips planned for September and October! We have had nothing but excellent service from this Company! When you get 50 people together from all walks of life there will always be some that arent satisfied with anything! I think its not fair to send bad reviews just because of one incident! I will continue to support Diamond when planning my trips! As a tour director I think we have to have a positive attitude and put out small fires as they arise!Thank you, *******************************

Diamond Tours is an awesome company that allows and trust people to be a group leader on there *************. I have been with Diamond since 2019 and have been so pleased with every trip i have gone on. They are like family to me now. Thank you Diamond for allowing me to be a part of your great business.

Ive been a group leader with Diamond Tours for over 10 years now. They are so accommodating, easy to work with and just the best at what they do! Ive got trips already filling up for next year! Love Diamond Tours!!!!

I just got through with a tour to ******** with Diamond Tours. Needless to say if I could give a rating below zero stars I would. On th last night on the way home we was traveling to our hotel in *************. We was running behind a couple of due to no reason of the driver( couldnt get loaded on time because of another tour bus, a semi accident that held up traffic for quite awhile and plus it was snowing) we had a lady that had a medical emergency. Our driver pulled over at a ******* in ********** **(over two hours from our hotel) and a ARNP that was on our bus accessed her and called 911. Our drivers drive time was about to be up to where she had to quit driving for the night. She reached out to Diamond Tours and talked to ******. He informed her that she shouldnt have stopped for the emergency and should have kept on driving to our hotel. That we should leave her behind to fend for herself. As a group we all decided to pay for a room ourselves in ********** so that we wouldnt leave her behind if she got dismissed before morning and the driver could rest and hopefully it would stop snowing. ****** from Diamond Tours was adamant about the driver taking us to the hotel two hours away and told us we would not be reimbursed for our hotel. He also said he would call the comfort inn to let them know we wouldnt be coming which he did not do. I will not travel with Diamond Tours again and if I hear of anyone thinking of traveling with them I will do my best to let them know of our experience. PS- the lady was admitted to the hospital so it was the right call to stop and get her help even though ****** didnt think so.i dont want to leave a star it it wont let me leave this review without doing so

Recently, I took a group of seniors on a Diamond Tour to *******, ********. The tours was three days, two nights and included four great shows, breakfast daily and two dinners. The shows were fabulous with the first being *********************** followed by ************ Diamond review, the ******** and then the Irish Tenors. *********************** was over the top and equal to any broadway show I have ever seen. The other shows were also wonderful and the show performers were very friendly with ************ Diamond review performers posing for pictures with our group. The hotel we stayed in was nice, our motor coach driver was great, and the value for the money was wonderful.

I went on a Diamond Tour trip in September, 2023 to Cape Cod/**************** Tour. Diamond Tours used cheap, dirty hotels with dingy linen and towels! One hotel had bed bugs. For one of the included dinners they used the rear of an old condemned looking smelly hotel with mold on the ceilings with poor food quality. The food at another included meal was substandard as well. I would rate the accommodations below an 1 and would not recommend using them.Please check with your travel agent/tour guide to verify accommodations before using this company.