Business ProfileforSky Zone North Fort Myers

On April 21, 2023 I took my four grand children to Sky ***** The lady behind the desk told me that if I wanted to pay five dollars extra that the kids could come back (within the month) and jump for free. I asked what was the end date and she replied May 21, 2023. I thought that sounded like a good deal and so I said yes. Two of my grandchildren live in *******, but the other two did come back within the month to take advantage of the free extra day that we were offered. My daughter then asked how long the free jumping time extended until and another employee confirmed May 21. I recently found that Sky **** has been charging me $110.72 each month for the last 3 months. (I havent been checking my credit card statement closely as Ive been caring for my husband who is in hospice which is why I just noticed this.) When I contacted *******, they told me that we have membership agreement on file approving the reoccurring charges, and are unable to issue a refund. I told them I never signed for anything and was never told that I was being signed up for a reoccurring payment. They sent me a copy of this alleged agreement which is not signed and doesnt even have my name on it. It states the booking holder agrees to be charged $110.72 every month and then shows my daughters name. Neither of us were ever shown this or made known of ANY reoccurring charges.They offered to give a credit of 3 extra months which I do not want since 2 of my grandchildren don't even live in *******. This is an absolutely unethical and illegal way to attempt to up sell and I will settle for nothing less than my account being refunded. I never agreed to these charges.