Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My account has been comprised or hacked because i can not log in nor bid clearly on anything. I requested help sevral times from their site as well as left messages on their phone line with ZERO replies. I am wondering if they are a scam site? Please clarify and help if they are legit
Business response
05/16/2022
Business Response /* (1000, 5, 2022/05/09) */ Contact Name and Title: Christina S. Contact Phone: ************ Contact Email: **************@floridavacationauction.com *******, I just left you a personal message on the phone number we have on file for you with our company. My business partners and I just purchased the company and we are admittedly making many changes to phone numbers and email accounts and other forms of communication so apologies if something was missed at all in translation. I see you emailed us on 3/27/22 needing help with your password at 7:44 a.m. and we responded by 2:32 p.m. and we had not heard back if you needed additional assistance. Again apologies if there was a missed connection in trying to get ahold of us, our new customer service direct line is ************ and I answer all calls directly so I will be sure to help you out if you need anything further. Have a great week! Consumer Response /* (2000, 7, 2022/05/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
10/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
they charged my credit card and i did not receive any property on the bid. i sent them the credit card invoice and they still deny they made a charge. i have already paid my bill and im out the money now. they also have closed out my account to get any further information on my account it is not available.Business response
10/29/2021
Business Response /* (1000, 6, 2021/10/07) */ Business Name: FloridaVacationAuction.com Consumer: **** ****** Complaint ID#: XXXXXXXX Thank you for taking my call. Below is the most recent email to Mr. Dugan. Mr. ****** has mistaken a prenote authorization vs a charge. We have repeatedly explained to him in emails over many years. We have a very long history of emails and calls from Mr. **** ******. YES Mr. ******'s account with us is deactivated. We have followed this same procedure repeatedly with Mr. ****** to avoid any further contact (since his last BBB complaint On us in 2017). We have ZERO ability to satisfy Mr. ******, so in our collective best interest if he does NOT bid or have an account with us. I am very frustrated as he has made repeated emails threats and phone threats. I would never speak with him directly because of this. I keep all correspondence with him in writing. I did call the 800# on his Cabela account inquiry form that he sent to me. The issuing card company controls when pre-note authorizations get released, we do not do that nor does our credit card processor. They offered to get him on the phone with me to confirm for him this is not a charge. Maybe you could orchestrate a multi call review with all parties to satisfy Mar. ****** to hear it from Cabelas/account rep? Below is a recap of all transactions in 2021 with Mr. ****** on our credit card processor, none resulted in APPROVED (charged) status, all were pre-note authorizations only.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.