32 Customer Reviews
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Review from Erron G
5 stars08/07/2024
We originally paid for one location and machine. He came to our home town an we had lunch and we ended up with 5 locations and 5 machines right here where we live. We are so happy and stoked because our business is growing way faster then we ever expected because of this company. They do exactly what they say they will.Review from Jason M
5 stars07/23/2024
I started working with Vendco in July 2023, Initially, contacted ****** who is super helpful and supportive in my first-time vending machine experience. ****** creates a transparent atmosphere in knowledge of vending, operations and locations expertise. With all the questions I had ****** was willing to provide field expertise and customer/client knowledge. Also, Vendco has an incredible staff to assist ******. I have had the privilege of working with *****, *****, **** and ************** to assist with my vending operations. Immensely helpful, attentive, social and solution oriented. Full circle in July of 2024, Vendco and its amazing staff have helped me expand my vending operations. Vendco is a team to start and expand your vending machine experience. Thank you for all your help and look forward to expanding. Go Vendco!Review from Lantern Vending Solutions, LLC
1 star05/08/2024
Vend-Co and its representatives acted in bad faith when they intentionally mispresented their level of service and quality of their product. When challenged about the discrepancies in expectations versus reality, Vend-Co representatives ignored me altogether. Instead of taking responsibility, Vend-Co instead shifted blame to the third-party freight company by suggesting that my problem be resolved with them. Due to their misrepresentation, I was left having to move a 700 pound machine without proper tools or equipment, by myself, with the potential to hurt myself, damage the product, or damage my clients property.In the shipping agreement, Vend-Co stated that indoor placement on the ground floor of my location was included. On the Bill of Lading, as well as in multiple communications with the freight company, it was determined that Vend-Co did not arrange for nor pay for this service. After I sent a complaint to the company regarding the shipping issue, Vend-Co suspiciously gave me a $250 credit without telling me why and without my asking for it. When I discovered the credit, I requested clarification on why it was given. No response was issued by Vend-Co. I have email evidence of my reaching out to Vend-Co on several occasions and trying to resolve the issue amicably. No follow-up email response was ever received from them. Because of this, I filed a dispute with AMEX on 03/08/24 showing all my evidence. On 03/11/24 AMEX ruled in my favor and refunded my $5150 purchase. As of 05/07/24, Vend-Co had not yet responded to AMEX with any proof to counter my dispute. Vend-Co has ******************************************************************************* this case.On 05/07/24 at ~3pm, my wife, who is not associated with my business, and then myself, received a phone call from a company called *************, and Associates saying that their client, Vend-Co, shows that I owe them $6250 and that they are willing to go to court. Vend-Co continues to act in bad faith.Vend-Co Response
05/09/2024
In January 2024, **************** ordered a vending machine from Vend-Co for approximately $5,000 including delivery (See Exhibit A). On February 02 received the vending machine from ABF Freight and signed for it (See EXHIBIT B). In no paperwork is inside delivery discussed. To the contrary, we tell our clients to be ready to remove the vending machine upon arrival. The driver MAY help you depending on regulations (insurance, etc.), but it is certainly not guaranteed. This was explained to **************** before he purchased the machine and after he purchased the machine. The delivery driver elected to not assist **************** with moving the machine further than what was required by him.
**************** filed a credit card dispute with his credit card company. **************** did not win the case. It is procedure in **** that his money is immediately returned to him pending litigation. Apparently **************** feels that because the delivery company did not deliver the machine inside, he is allowed to keep a $5,000 vending machine and not have to pay for it. According to our attorneys, the State of **** thinks differently. Taking a product that you did not pay for from a business or person is called Conversion. In the State of ****, if the amount is over $2,000, it is also a felony. So unless **************** is willing to pay for the machine that we sent him and is in his possession, it is the State prosecuting attorney who is currently filing felony charges and will be followed up by our personal attorneys for collection.
Again should **************** be willing to immediately pay for the machine in his possession, we will drop the Conversion charge.
Vend-Co Response
05/09/2024
As further evidence, *************** acknnowledges in his own statement: "On the Bill of Lading, as well as in multiple communications with the freight company, it was determined that Vend-Co did not arrange for nor pay for this (inside) service".Customer Response
05/12/2024
I sent an email to the Vend-Co Owner and several representatives on 02/28/24 at 12:27 am with proof that inside delivery was to be included in the delivery for the price that I paid. The proof I included was the Shipping Request document provided by Vend-Co. It had several bullet points, the last two of which state the following:***** is aware that inside delivery is Only for first floor Buyer is aware that even though inside delivery is included the freight company may refuse to bring inside. Buyer would have to bring inside themselves.The freight company stated they could not help me because Vend-Co did not set up nor pay for inside delivery to be included, as Vend-Co said it would. I have also compiled a document of text messages with Vend-Co representatives dating back to September of 2023. In those messages inside delivery being included was mentioned on multiple occasions.For a representative from Vend-Co to now state, In no paperwork is inside delivery discussed. To the contrary, we tell our clients to be ready to remove the vending machine upon arrival is just blatantly false. The opposite of this was, in fact, discussed. At the end of the February 28th email, I stated the following:I have lost all confidence in Vend-Co and the services you claim to provide. I am respectfully requesting a full refund and return of the machine at your cost, as the goods and services I paid for are not what was delivered. I look forward to your reply and a resolution to my problem. I will wait until Wednesday, March 6, ***************************************************** get other help. Any and all future communication needs to happen via email.From the above, it can be seen, clearly, that my intent was to get a full refund and have Vend-Co re-possess their machine. I filed the **** dispute because Vend-Co failed to engage me at all. In fact, their response on BBB is their first written response since my email on February 28th. Vend-Cos accusation of Conversion is not only false but it is also defamatory in nature. It appears as though Vend-Co is attempting to use the legal system in a retaliatory manner in order to punish me, circumvent accountability, avoid the **** dispute process as well as avoid repossessing their machine at their cost. According to the ************************* Its illegal for companies to threaten or penalize you for posting honest reviews. I hold proof of my honesty. Vend-Co also holds proof of my honesty in the form of the email I sent them on 02/28/24 at 12:27am Vend-Co needs to do the following:Drop any and all false charges they may have initiated against me.Refrain from taking any litigatory measures against me.Engage openly and honestly with the **** dispute process.Make arrangements to take back possession of their machine at their cost as I originally requested in the email I sent to them on February, 28, 2024.Review from Luis Enrique M
5 stars04/12/2024
It has been a pleasure for me to do business with Vend-Co I am new to the business but the help they have given me is excellent especially **** and ***** I hope to continue to count on your help and also do more business with the company Thank you very much to Mr. ********************** for having such excellent and friendly staff, God bless you.Review from Joe N
5 stars04/09/2024
Great to work with. Super responsive and helpful. Very hands on answered all the questions I had. ThanksReview from Max G
1 star04/02/2024
If there were negative stars, I would rate them with negative. I bought five locations from them in November, 2023. To this day, April 2nd 2024, they have only delivered 2 locations. One of them is a terrible one, making less than 5 dlls a day. I would not recommend working with them. The sales rep. I am in touch with is actually very nice and willing to help. However, her bosses, blocked my phone number and will not return my calls after I leave a voice mail in the company's phone. I spent 2,000dlls on five locations. I didn't want my money back, just that they deliver on what I was sold on and paid for. The management of this company is unwilling to help and resolve the issues they created by not delivering what I paid for.Review from Chad R
5 stars03/09/2024
Me and my wife made a purchase of 3 machines and working on our 4th, the company has met out expectations and has excellent customer services,, I've personally recommended the company to friends an co worker's,, thanks VendcoReview from Jameson P
1 star03/08/2024
I bought a location from them over 6 weeks ago and I have had no response. It is extremely frustrating. I wanted to do much more business with them, but they can’t get their act together to find me a location that I paid for. They don’t even answer the phone. If you live in Florida it might be an ok service since that is where they are located, but if you live out of state I would look somewhere else to take your business.Review from PJ P
5 stars02/08/2024
I recently had the pleasure of conducting business with Vend-Co, and I must say, my experience surpassed all expectations. From their exceptional customer service to the reliability of their vending machines, Vend-Co truly stands out in the industry.First and foremost, Vend-Co demonstrated their commitment to customer satisfaction by going above and beyond to assist me when a location for my vending machine fell through. Despite the setback, they promptly helped me relocate the machine, alleviating any concerns I had about the process.Moreover, visiting their headquarters before making my purchase was a game-changer. It allowed me to see firsthand the quality and variety of vending machines they offer, easing any doubts I had about investing in their products.Furthermore, when an unfortunate incident occurred and my compressor broke down, I was relieved to find that Vend-Co honored the warranty without hesitation. This level of accountability and reliability is truly commendable in today's business landscape.In conclusion, I am more than satisfied with my decision to purchase five vending machines from Vend-Co. Their exemplary service, coupled with the durability and performance of their products, have made them my go-to choice for all vending machine needs. I highly recommend Vend-Co to anyone looking for top-notch vending solutions.Review from Justin J
5 stars01/31/2024
I cannot say enough good things about Vendco. My first machine when delivered - did not power on. ****** and his team made it high priority to get me a replacement machine in a timely manner. I like the quality and construction on their machines.I will be buying more machines going forward.
Customer Review Rating
Average of 32 Customer Reviews
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